Non-functional

1. How many languages should be available for customers?

2. What color should be applied for the background of the application?
3. Which font type and size should be used for the text?
4. How many seconds should take after all operations are performed until the money are available
on the ATM?
5. Which type of cards are allowed to be use for the ATM?
6. How many transactions per day should ATM be able to support (more than 1000)?
7. Should ATM return first the card after all transactions are performed , in order to eliminate the
risk that customer will forget the card in the ATM ?
8. Should be the keyboard of the ATM protected ?
9. Which should be the maximal amount of money a customer can withdraw with one transaction?
10. What should be the life time of the ATM?

Functional
1. How many times are customers allowed to enter an incorrect pin number?
2. Should customers be warned after introducing an incorrect pin number ?(A message could
appear referring how many times they are allowed to introduce the pin number and what will
happened in case of introducing incorrect pin numbers more than allowed numbers).
3. Should customers have the possibility to check their deposit?
4. An account transfer function should be available for the ATM?( can be used to move funds from
one account (for example, a checking account) to another (like a savings account)
5. There should be the option to receive a receipt after a withdraw?
6. Which information should be available on a receipt you receive after a withdraw?
7. Should be available the undertaking various payments function ( like bills payment) ?
8. In case a customer wants to perform another withdraw , pin number should be requested
again?
9. Which should be the commission in case a customer is using a card from another bank?
10. In case there are not enough money on the ATM for the customer’s requested withdraw
warning message should appear?