• Troubleshooting network related issues.

• Provide Level-1/2 support and troubleshooting to resolve issues

• Netbrain : Using netbrain automation device for monitoring all devices, Network devices
backup, Health checkup.
• Cisco IP phones Troubleshooting/ AVAYA phone troubleshooting - Vlan ,Auth code, cisco
phone configuration from CUCM
• FortigEgate firewall 1500D- Backup and policy addition for different requirements
• Using Fortinet Analyzer to find out the issue, hitting correct policy or not
• VSS configuration on Core switch 6807 series
• EtherChannel configuration on switch
• Network devices Health check-up and device backup on daily basis
• Router/switch Password recovery using rommon mode
• Cisco IOS Up-gradation
• Performing Link-failover test of devices as per requirement to ensure availability
• Using Solar wind/sapphire Monitoring tool to Monitor Networking devices(e.g., routers,
switches) and ensure system availability and reliability
• Configuring and installing various network devices and services (e.g., routers, switches)
• Provide WI-FI connectivity to users using WLC controller
• Troubleshooting WI-FI related issues and hard reset of AP.
• configuration of CISCO access point -3702i, 3800 Series, Register them into wireless controller
• We are resolving technical issue on call on remotely.
• Supporting LAN and WAN networks
• Identifying, diagnosing, and resolving network problems as per given SLA
• Using remedy ticketing tool
• Providing daily operational support and system administration for core network infrastructure.
• Involved in developing Networking standards, procedures and documentation.
• Participating in 24x7 on-call rotations.