NARRATIVE REPORT 1

1.1 COMPANY PROFILE

 Brief Historical Background

It is necessary for an employee to gain a little background information about the

company he or she is getting to. With that, it is also important to uphold this history of the

company for it will serve as the foundation for the core values and corporate cultures of the

business that would somewhat give them an identity. Hence, this part of the report shows a

summarized history of Home Credits in general.

Just like any other businesses, Home Credits (HC) arouse from humble beginnings

thus from that timeline the company manages to peak on the top of the industry. The story

of the company started in 1997 when Home Credit was founded in the Czech Republic and

headquartered in Netherlands. After 2 years the company expanded to Slovakia. With the 2

current separate companies in existence. HC realized the needs for the company to cater

the global market and in 2000 the company started to expand to the Commonwealth of

Independent States countries like Russia, Kazakhstan, Ukraine and Belarus. This effort of

the company payed off when it was recognized as the 2 nd largest consumer lender in Russia

on 2007.

The expansion plan of the company doesn’t just end by targeting markets in the

European Region thus prompting them to grow and venture around Asia, specifically China,

India, Indonesia, Philippines and Vietnam in 2010. On the same year, the company was

distinguished as the first foreign company to set up as a consumer finance lender in China.

In 2015, the company launched its operations in United States of America through a
partnership with Sprint Corporation instigating loan offers in over 434,232 retail stores

and digital space in the country. This mile stone of the company triggered PAG to initiate an

investment of 2 billion RMB into Home Credit Group’s Chinese business entity as an

interest-bearing convertible loan in 2017. Amidst all the success, the company faces

different allegations in 2018, Home Credit Group initiated sale of its Czech operation

consisting of Home Credit Czech and Slovak and Air Bank to Moneta Money Bank. The deal

was criticized as one-sided deal that gives Home Credit’s subsidiaries unusually high

valuation with unusual terms of the deal that would lead to renaming of Moneta Bank to Air

Bank. The criticism was strengthened also because of Moneta Chief Executive Tomas

Spurny being historically connected to Home Credit Group majority shareholder PPF

Group. Last year, the company was preparing IPO in Hong Kong, however it was scrapped

after investors estimated the value between 5 and 7.5 billion euros, whereas shareholders

were targeting market capitalization of 10 billion euros.

With its compassion towards achieving the company’s vision amidst issues and

criticisms, HC assured to served and cater more people in the years to come. The company

will invest more on the transformation of the business – this the company ventured to do

for the next few years.

MISSION

At Home Credit, we understand that we need to be the change we want to see in the

world. As a company, we will only succeed in bringing fairness, sustainability and

inclusivity to our markets and our customers if we live by these values ourselves.
 This is why we are committed to what we call our Four Core Values. Our Values

guide the behaviour and actions of our employees in pursuit of our strategy in different

markets. They ensure that we adhere to the highest standards of responsible business

practice in our interactions with all our stakeholders. And they are not merely aspirational;

they are the pillars on which our entire corporate culture is built.

THE FOUR VALUES

 Be entrepreneurial
 Be focused on results
 Be innovative
 Be fair
VISION

We strive to be a leading and responsible consumer finance provider in all markets

we operate, measured by sound business practices, sales, long-term profitability,

sustainable growth and corporate reputation.

We aim to establish and develop strong relationships, with our customers,

distribution networks and agents as well as offer valuable career opportunity to our

employees

OBJECTIVES

To be able to determine customers’ needs in a responsible way and serve them

fairly. To be able to lender the offers on a positive, seamless and safe borrowing experience,

helping them to realize their dreams in a financial secure way.

1.2My Working Station

Same, typical type. That is how I would describe my work place. My station consists of a

desktop computer and a printer with scanner that I used for scanning documents, updating

data’s, importing and exporting files to other departments around the company. This

location of mine witnessed how I accomplish tasks given to me. I was situated in between

my 2 superiors. Thus limiting all my actions for I know that I am being watched and

observed by this two. The problem with is it has a limited space making it impossible to

work on involving big materials like binders. Yet, I still finished every task in my working

station even though it has a limited space only. Maybe that is one thing that I have learned

in this training- we need to utilize the available resources we have. That is how an efficient

employee works.
1.3MY CO-TRAINEES

Working with co-trainees was not hard at all for we communicate efficiently and

effectively. At the same time, we all have one goal and that is to efficiently use our 200

hours of training. Furthermore, working with co-trainees emulates teamwork and

postulates a rapport amongst ourselves thus making work easier resulting to great

outcomes.

The picture above are my co-trainees inside our department. They are Angelie my

classmate and co-trainee of the Accounts Payable team, Sarah Arcero, Butch Kevin Adovas

and Liezel Martires from Polytechnic University of the Philippines (PUP).

1.4MY IMMEDIATE SUPERIOR

Picture in April.

My immediate superior is Ms. April Dorothy P. Doblado. Currently a senior

accountant who took up Bachelor of Science in Accountancy at Philippine School of

Business Administration Quezon City. She is the current head of reimbursement and cash

advance department. On my first day at work, they orient me as to what is the working

environment inside the company. They have become a mentor for me guiding me from
beginning till end. She also explained the objectives of the department and how important

the department was to the whole company.

1.5BRIEF DESCRIPTION OF MY ROUTINE WORK

I can still recall that moment, on my first day as a trainee at Home Credit Consumer

Finance Philippines, I was assigned in Finance Department. The first routine of my work is

scanning documents and filing Cash Advance and Reimbursement forms. Then, I also do the

encoding for monitoring of the CA’s and Reimbursement forms. This is my daily routine

inside the company. At some moments, I also got to get transactions from the HR

Department as well as buy things from the mall which my superior asked me to do.

1.6 MACHINES AND EQUIPMENT I USED

With the work that I have, I needed equipments and machines that would ease my work

load. Amongst these are the following:

The Xerox and Printing machine. This was used in printing huge amounts of paper

works, looking by the picture it seems like it is too easy to use, however, it was a centralized

Xerox machine making it more complicated to use. You will need to enter the code of an

employee for you to access it. Take note, every employee had a respective code. After that, you

have to find his/her name of the employee, then you can now use the machine easily like that of a

typical scanner and Xerox machine. There is also a person machine beside my work station.
 Another equipment I got accustomed to is the Personal Computer. PC was usually used

for limited purposes only specifically when it is available only. Usually, personal data were

encoded in the system since it was a centralized desktop every information was saved publicly in

the system enabling the access of the whole department.

NARRATIVE REPORT 2:

2.1 PROBLEMS ENCOUNTERED WITH MY WORK AND MY SOLUTION

Actually, I encountered one major problem during my stay in Home Credits that is the

unorganized filing of documents done by the previous interns of the company. I noticed that the

files are not consistent and is filed unsynchronized with the data inputted in the computer thus

making it hard to locate previous files that are needed to be retrieved.

With that, I immediately reported this to my supervisor and initiated to re-arrange

everything from the year 2018 till the present. This task is somewhat time consuming yet I

managed to successfully re-asses everything.

2.2 PROBLEMS ENCOUNTERED WITH MY CO-TRAINEES AND MY SOLUTION

Even though we have a diverse mixture of co-trainees I honestly doesn’t encounter any

problem with them. For in order for you to get their trust and respect you must also show them

that you are worthy and you respect them also. For respect begets respect. They actually make

my stay in the company a memorable one.

2.3 PROBLEMS ENCOUNTERED WITH MY IMMEDIATE SUPERIOR AND MY

SOLUTION

Based on my observations, one of my superior is somewhat snappish and always had

have high temper. She would explain things so fast and she also have changing moods and
conflicting instructions. Almost all of the time she would come to work with such attitude
causing for a sudden change of the atmosphere inside the room. I tried to just understand her and
I tried to sympathize with this problem with a fact that may be she has a lot of problem and there
are lots of people who are depending on her. The responsibility can’t be measured by anything.
Maybe it was too heavy that is why she felt all the pressures around her. That is how I solve this
problem- I just tried to be more understanding.
NARRATIVE REPORT 3

3.1 MY SUGGESTION AND RECOMMENDATION TO IMPROVE THE OJT

PROGRAM

 FOR OJT STUDENT

Communication is must have characteristic. Always try to communicate with your

superiors and co-trainees. A good communication emulates a good relationship between

co-workers. This is the only thing I can suggest for the future trainee of the school.

Actually it is a tip.

 FOR OJT COORDINATOR- ACCESS COMPUTER COLLEGE

I highly recommend that the coordinator must not demand too much time from their

students on the middle of their training. Actually it was too draining being stuck between

school and job. Updating them is indeed necessary however it would be better if this will be

conducted even twice a month only.

 FOR TRAINING COORDINATOR- COMPANY

The coordinator should be more patient and understanding for we are still trainees; we are

still learners. We make mistakes and we must learn from that. Don’t be too harsh on the

trainees.

 FOR THE SCHOOL

Continue to encourage students to engage on activities that would prepare them in

facing the real world- the corporate world. Expose them more in the real world by adding

the hours of training.

  FOR THE TRAINING STATION

The stations should be the catalysts for learning thus it should be equipped

enough with office tools to familiarized trainees with the basics of office works.

3.2 SAMPLES OF MY WORK

As stated above, most of my work inside the company is filing. I was filing

documents like reimbursement forms and cash advance.

 Moreover, the picture above on the other hand displays how I usually do the task on

encoding and updating the list of transaction by our team. This are some of the sample

tasks I did in Home Credits Philippines.