Firs draft due:

March 7th 2019

Website: www.t-mobile.com
Telemarketing or Collection scripts

1. Choose ONE of the following scenarios and write one script: identify using different colors
or markers the following:
a. Provide a complete and real greeting using the company´s name and introducing
yourself to the customer (inbound or outbound)
b. Answer to 2 different sarcastic quotes.
c. Demonstrate you are having an active listening.
d. Include at least 5 different phrasal verbs
e. Use modal verbs to express: obligation and polite request
f. Provide 2 empathetic statements
g. Add a recap
h. Brand the call-in closing.

 Offer the right plan to your potential customer, just make sure your plan includes
unlimited: talk, text and data to convince your prospect that t-mobile is the right choice.

https://support.t-mobile.com/docs/DOC-31900

 Offer the plan “t-mobile one” and use the comparative chart to convince the customer to
change from Verizon to t-mobile.

https://support.t-mobile.com/docs/DOC-36931

https://www.t-mobile.com/cell-phone-plans?icid=WMM_TM_Q117TMO1PL_H85BRNKTDO37510

 Offer a plan to person older than 56 just make sure you notice the customer´s age asking
probing questions. YOUR CUSTOMER IS VERY SARCASTIC and doesn’t feel comfortable with
the call, customer is asking a lot of questions about the plan, but you are the expert.

https://www.t-mobile.com/offers/t-mobile-one-unlimited-55?
icid=WMM_TM_FIDELIS_W9A4FQCPKYG13113

https://support.t-mobile.com/docs/DOC-36092

 Reminder call to inform the customer the billing due date and to provide the several t-
mobile bill payment option.

https://support.t-mobile.com/docs/DOC-1723

 Your customer refuses to process the payment since she/he thinks there are several
charges that she/he cant understand. You must help your customer to understand the bill.

https://support.t-mobile.com/docs/DOC-1101