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Balakrishnan Testimonial
Balakrishnan Testimonial
B.R. Balakrishnan, or ‘Bala sir’, has been a transformative influence on income tax
department of Bangalore. As admiral of our ship, he has steered the ship into waters
never explored hitherto. In the process, we have seen leadership style that has
brought out the best in his subordinates and has led to enhanced efficiency and
effectiveness of the organisation.
A nurturing administrator
I got my Junior Administrative Grade promotion few months after Bala sir was given
the role of Pr Chief Commissioner of Income Tax (PrCCIT). As PrCCIT, he was now
head of the entire Income Tax department in Karnataka and Goa. Very soon I joined
a newly activated Special Range as both range head and assessor.
As the Chief, he drew a battle-plan for enthusing the administration. While he tasked
his headquarters with infra-related work, he propelled assessment charges in the
field formations to target excellence. In order to motivate officers in the field, he
arranged conferences in which officers gave feedback about enquiries and
investigated conducted by each. Officers were encouraged to share their quality
assessment work with other officers and with him. This activity was done in a non-
disciplinarian atmosphere in the months of September and October in 2018.
Scrutiny assessments often go unnoticed. Mostly, the compliments that an
Assessing Officer (AO) gets are from CIT Appeals and departmental representatives
in ITAT - that too years after passing orders. As a result, many AOs do not feel
enthused to give their best to an assessment cycle. Nor do many AOs plan in
advance to generate quality assessment orders. Bala sir’s approach to directly
interact with ‘the team’ of range officers and assessing officers fuelled a renewed
sense of purpose in AOs. This is a leadership style worth emulating in tax
administration: properly communicate your vision and role of each officer in
executing the vision.
Interestingly, Bala sir placed enhanced focus on the Direct Tax Regional Training
Institute (DTRTI) and its activities. He made frequent trips to DTRTI for inspection
and brainstorming on skill enhancement of officers and officials. He supervised and
participated in a lecture series on issues in corporate assessments in BMTC Building
office months before end of assessment season. Many new topics and modules
were introduced by DTRTI on his instigation.
But the reason most officers in the field remember him is because of his
responsiveness. He would promptly respond to any question or query asked to his
headquarters. He personally responded to questions thrown by officers much junior
to him in whatsapp groups. On one occasion, I remarked in a group that a CBDT
circular on stay matter was ambiguous. He phoned me and took a briefing on the
issue. Two days later, his PS communicated to me that sir has highlighted the issue
to CBDT.
His responsiveness does not stop here. He has taken personal interest in problems
brought by officers to him. His focus on infrastructure development has given
institutional benefit to the organisation.
Bala sir retires on the 31st of July, 2019, after an eventful stint at the helm of affairs
in Income Tax department of Karnataka & Goa. The transformations he brought are
not limited to the organisation only; they have positively affected the polity and
society of Karnataka at large.