ERLE PROPERTY MANAGEMENT, LLC March 23, 2020 Ret Daily Communication Operations Dear Board of Directors, ‘Due to the coronavirus pandemic, the state has enforced the Stay Safe, Stay Home policy effective 8:00pm, March 23, 2020. Therefore, our office will be physically closed to the general public, but will be open by appointment only until further notice. Because our clients are important to us, we realize thatthe daily operations for your Association must be adhered to as best to our ability. Therefore, our entire management staf along with select assistants will be working together and communicating with you from home until the Governor has reinstated normaly to our state. Our primary source of communication is strongly encouraged via email. The secondary is to leave a voicemail ‘message for your manager or assistant at the office. Should you choose to leave a message, please anticipate our response time to be up to 72 hours. “We have listed some guidelines that will help us support your community best in these times that lay ahead and have categorized what is deemed essential vs. nonessential as it relates to calls and emails: Essential calls Fire, alarms Elevator issues Common Element Power Outages No Heat No Water Uncontrolled water leaks lambing issues. 0000000 + For emergency calls and afethours, please dial #860.676.3392. * The on-call service will immediately contact the manager on-all, © The manager will immediately contact the owner to instruct. ‘Non-ssential calls: Routine work order request. Complaint reports Landscaping issues/requests Account balances inquires Any inguires not referred on the essential listed above. eo o0000 ‘© Please email the appropriate assistant for your Association. ‘* Those who do not have access to email, please leave a message on your manager or assistant’s voicemails and allow up to 72 hours response time, 39 New London Turmpike, Suite 330 ‘Telephone: (860) 430-6640 Fax: (860) 430-6646 Glastonbury, CT 06033 Toll-Free: (888) 666-8300 vworw.epmlle.comHere is alist of our directory by name, extension and email : ‘Name ‘Extension | Email Alexis Burns 2 alexis@epmille.com i Chris Kohnle 33 chris@epmile.com i Danielle Lallier 10 danielle@epmalle.com Deana Barber 31 deana@epmille.com Janey Grier 2 Jahney@epmilic.com John Valigorsky 32, ohm les T Kathy Foster 30 Tathy@epmille.com Kelsi Winston 18 Tebi@epmilecom i Kerry Harcelle 0 Kerry@epmllecom T Ken Kohnle iL ken@epmille.com . Shanda Winston 20 shanda@epmille.com Sulymal Aguayo 34 ‘sulsmal@epmllccom ‘Unit Owners should anticipate that the response to “routine” work requests may be delayed as well as certain projects that the Association hes planned, due to the contractors’ availability to obtain necessary supplies, ee. ‘We will make every reasonable effort to address any “emergency” situations in an expeditious manner as possible. ‘Should you have any questions, please feel free to contact me. Please be safe, make informed smart decisions, and God bless. _ Sincerely, 2 se Qo Elite Property Management, LLC t ken@epmllecom ! 39 New London Tumpike, Suite 330 Glastonbury, CT 06033 Phone: (860)'430.6640 x11 Fax: (860) 430.6646