HOTEL GENITRI INTERNATIONAL

JL. Raya Kuta No 7

Legian, Bali Indonesia
E-mail : htlgenit@yahoo.com

Legian, 2nd September 2019

Mr. Willy Schoemaker

Product Manager
JTB Tours & Travel
251 Fujiyama Street Old building
Tokyo, Japan

Dear Mr. Schoemaker,

We would like to thank you for your letter dated 2 September 2019 informing us about the
complaint of your clients.
Firstly, on behalf of the management of The Hotel Genitri International, allow us to express
our sincerest regret and apologize for the inconvenience of your clients during their stay at
our hotel. Thank you very much for giving us the chance to improve our services through
your valuable feedback.
We are sincerely glad to know that you enjoyed our hotel facilities and we appreciate your
clients compliments to the friendliness of our staff as it is due to their dedication and hard
work we are able to create unique experiences for our valued guests. However, I truly regret
to know that our driver giving you the inconvenience during your check out to the airport.
We would like to give him a training and the other staff how to make a luxury service.
We also regretted about the food we served, and you may rest assured that your comments
regarding the food quality will be forwarded to the Food and Beverage Director for an
immediate follow up. And as soon as possible we would improve our room facilities and
never let this situation could be repeat again.
Your kind attention and good cooperation are highly appreciated.

Yours sincerely,
Front Office Manager

I Putu Riyan Melvin.