STEP 1 – Confirm Computer Specifications

The following computer specifications must be met or exceeded to successfully administer ETS
Internet-based tests. If the computers in your lab(s) do not meet these specifications, you will not
be able to proceed with certification.

Requirements-iBT-V3
.0.pdf

To confirm your computers can successfully deliver ETS iBT tests please provide us with
your computer specifications by completing the following steps on three computers in
each lab. One of the three should be the computer you will designate as the cache proxy,
and the other two should be your administrative station and a testing station.

These steps will allow you to capture each computer’s system information.
1. Click on the Start or Windows button.
2. Select All Programs
3. Select Accessories
4. Select System Tools
5. Select System Information.
6. Select: File, then Export
7. Save: Text file to an easily accessible location (Desktop, USB drive, etc.)
8. Repeat: Steps 1 through 7 for each of the three requested computers.

Attach the text files from the above steps to an email and send the information to
ctas@ets.org. Be sure to include your site name, city, state/province and country in the
subject line of the email to insure your responses can be attached to your application.

STEP 2 – Advise whether or not your system is wireless

STEP 3 – Review Policies and Procedures Manual

The CTAS iBT Policies and Procedures Manual describes policies, procedures, and test-specific
practices that must be used when delivering iBT tests on behalf of ETS. It also defines the responsibilities
and duties of CTAS personnel and specific test center procedures.

The CTAS iBT Policies and Procedures Manual can be found at the following link. Please use the login
and password to get to the site.

http://ctas.ets.org/

login = etsctas
password = iBTctas05

Manual Updates – All electronic manuals are updated periodically.  Your test center will be notified via e-
mail when updates have been made to the manual; and at that time, you may visit to the Web site to
review any changes. You will be prompted to either "agree" or "not agree" to the revised version of the

Revised April 26, 2012

manual. Contact your Network Planning and Management representative if you have any questions or
concerns about how updates impact the operation of your testing site.

STEP 4 – Provide at least 2 digital photos of each testing lab and a digital photo
of the exterior of the testing facility (outside of the building).

STEP 5 – Review and Confirm Testing Room Requirements

Testing Room Standard Requirements
 The testing room must comfortably accommodate the number of testing stations placed in it.
 Testing stations should be configured in a way that will prevent examinees from easily viewing the
computer screens of nearby stations.
 If there are no partitions between computer testing stations to restrict visibility, there must be a
distance of 5 feet (1.5 meters) from the center of one computer monitor screen to the center of the
screen of any adjacent computer.
 If ETS determines that partitions are necessary after reviewing a site’s lab layout; ETS will provide
lightweight portable partitions to the site.
 Where computer tables are at a 90-degree angle, test takers will not test next to each other in the
connecting corner. The 5-foot minimum distance will be maintained.

To confirm your testing room layout(s)

 Complete a lab layout questionnaire for each of your computer labs. To complete a
questionnaire, open one of the files below by double clicking on it. Complete the
questionnaire by using the drop-down menus at the end of each question. When you are
finished, close the file and save changes. Send your completed lab layout
questionnaire(s) to your Network Planning and Management representative.

U_A.doc

STEP 6 – Confirm Test Site Address and Lab Locations

Please confirm the address that candidates should report to on test day with your Network Planning and
Management representative. This is the address that will appear on the candidates’ admission tickets. It
may be different from your institution’s contact or shipping address. If you have several labs located in
different places, list each lab with its corresponding reporting address.

STEP 7 – Review and Agree to Compensation

The following document outlines proposed compensation for the use of your computer labs. Payment is
per lab, regardless of the number of test takers. You will only be compensated for the labs scheduled for
testing. Please notify your Network Planning and Management representative of your agreement to these
terms.

Revised April 26, 2012

FACAMP - Pricing.pdf

STEP 8 – Authorize Use of WebEx Support Tool

The TOEFL iBT Helpdesk now has the ability to utilize a WebEx support tool to better assist CTAS sites
with accelerated technical problems during or in preparation for an iBT administration. When contacting
the Helpdesk, we may request to use this tool to help determine the source of your technical issues.

What is the WebEx support tool? This is a web-based tool that allows Helpdesk technicians remote
access to the CTAS workstations for the purpose of troubleshooting. This tool can only be utilized when a
test center initiates the connection. Technicians cannot gain remote access to the workstations without
the initiation from the center. Please visit www.webex.com to view demos and further information on how
remote support works.

What will it mean to accept the request to use the support tool?
 Helpdesk technicians will have the ability to view error messages which will alleviate the TCA
from having to explain the error.
 Helpdesk technicians will be able to view the local programs installed and running, which will
assist in identifying the source of the technical problems.
 This tool will allow technicians to quickly determine the root of a systems issue, fix the problem,
and allow the TCA to continue testing.

Helpdesk technicians will use this feature to view information. They will NOT alter the workstation
configurations in such ways as uninstalling software, deleting files not related to iBT testing, or
deactivating security software.

Please let me know if you would like the TOEFL iBT Helpdesk to request permission to use the WebEx
support tool when addressing an accelerated technical issue. If you do not wish to use the WebEx
support tool, please let me know as well.

If you have any questions regarding WebEx support tool usage, e-mail toeflibt-webex-support@ets.org.

Revised April 26, 2012