BADERSHIP DEVELOPMENT: CASE FOR ANALYSIS 2 ise operation located in San Francisco, serves sandwiches and Ball dingers in an atrnosphere reminiscent of the “roaring twenties,” Period fixtures accent Batmosphere anc tunes from a mechanically driven, old-time player piano greet one’s i ion, however, is a high-quality, old-fashioned soda ice cream sundaes and sodas. Fresh, quality sandwiches siness has grown steadily during the seven y pecializes in superit ypala: tem. Bu rs of operation, Richard Purvis, owner and manager, d at he could d of quiet recruitment and interviews vote more time ‘o other business interests. After a he selected Paul McCarthy, whose prior he refreshment stand at one of the town’s leading ided the supervision vere unaware of MeCarthy’s employment until his first day on the cou unescorted (Purvis was out of town) and introduced himself. weeks, he evidenced sincere attempts at supervision and seemed to } efficiently. According to his agreement with Purvis, he is paid a straight plus a percen the amount he saves the business monthly, based on the jous month’s operating expenses. All other employees are on a straight hourly rate i, McCarthy si yle-mindedly decided to initiate an economy 's earnings. He changed the wholesale meat supplier and lin) in the process Arbitrarily, he reduced the size y n the menu, inchiding those fabulous sundaes and sodas. He the working hours of those on minimum wage and reduced the time of those Xa higher rate. Morgover, he eliminated the fringe benefit of a one-dollar meal niples ces who work longer than a five-hour stretch, and he cut out the usual hi uy anything puichased by the employees. “ he uwner hi mpact of his new practices, McCarthy swore up vuld be no negative effect on the business. Customers, though, have uh AG (ot nidilierent service of the female waitresses and the slopp: earance vf U oda fountain clerks~"Their hair keeps getting in the ice cream lid there has been a smplete «urnover among the four short-order cooksRou Shaig. on agcounting major atthe nearby university, hac: been a short order cook on Hi ght stu oF Rive months prior tg MCagihy'sarval, Conscientious and ambos Ron en ¢ work record, and éven his new boss recognizes Ron’s superiority over othe we got” Heavy customer traffic at the Patlor has always required 1wo short-order cooks working tandem on cach shift. The work requires a high degree of interpersonal cooperation in completing the food orders. An unwritten and informal policy is that each cook would up his specific work area at closing timé. One especially busy night, Ron's fellow cook became involved in a shouting. match wit McCarthy aller the cook returned five minutes late from his sift break. MeCaxthy red right on the spot and commanded him turn in his apron. Thia meantshat Ron was required to stay over an extra halE-hour ta wash the other fellow’s utenails, He didi tbed until 3 as But Uecsc eae back at the store at 9 4.x to substitute class), mine Reneaieat He the ‘wamed Ron, “Once more and you can Ia another job. If you work for me, ‘my ‘or you don't work here at win tina ons eee ae ‘The ect day, McCarthy dodanie ovmer-Pu a aul “upset “T cap't understand what went wrong. All ofa sudden, things have gone to het SOURCE Bei’ A eae and Kat A Shimon Pde Morag Chub, GFE 1788, Repanied by pemcnion of aks Wey Sea ee Questions “ L.. Contnal he bel about motive hell Parva and McCarthy 2. Do you consider either Purvis of MeCarthy a leader? Discuss. 3. What would you do nowif you'were in Purvis's position? Why?