Visa Franchise Risk Management

VCMP/VFMP Remediation Plan

INSTRUCTIONS
This form must be completed and submitted by the acquirer to document a Visa Chargeback Monitoring Program
(VCMP) or Visa Fraud Monitoring Program (VFMP) remediation plan. This document is designed to help VCMP and
VFMP-identified merchants improve their chargeback and/or fraud control efforts. The objective is to ensure a set of
actions are implemented and carried out to effectively remediate a merchant out of the risk compliance program(s).

SECTION A – PROGRAM IDENTIFICATION

Please check the appropriate boxes that apply to the identified merchant. Specifically, mark off if the merchant was
identified in the VCMP, VFMP, or both. Fill in the timeline month applicable at the time of plan submission, e.g. 2-
Workout or 5-Enforcement. Also, mark if the identification pertains to the Standard, High-Risk or Excessive program
timelines. Provide the date the original plan, and any subsequent updates, were submitted.

☐ Visa Chargeback Monitoring Program (VCMP) Timeline Month:

Timeline: ☐ Standard ☐ High-Risk ☐ Excessive

☐ Visa Fraud Monitoring Program (VFMP) ☐ AFD ☐ 3DS Timeline Month:

Timeline: ☐ Standard ☐ High-Risk ☐ Excessive

Original Remediation Plan Date: Remediation Plan Update Date:

SECTION B – ACQUIRER INFORMATION

1. Acquirer Name:

2. Acquirer BID: 3. Acquirer BIN:

4. Agent Name (If applicable): 4. Agent BID:

5. Type of Agent: ☐ ISO ☐ PF ☐ HR ISO ☐ HR IPF Other:

SECTION C – MERCHANT INFORMATION

1. Merchant Legal Name:

2. Merchant Descriptor:

3. Principal Name(s):

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 4. Business Address:

5. Business City: 6. State: 7. ZIP:

8. Country: 9. URL (If Ecommerce):

10. Merchant Region: ☐ NA ☐ LAC ☐ EU ☐ AP ☐ CEMEA

11. Merchant ID: 12. Card Acceptor ID:

13. Date Merchant Activated: 14. Merchant Terminated: ☐ No ☐ Yes, Date:

15. Description of Merchant’s Business: (Provide a clear understanding of who the merchant is, what they do, and
how they operate. Include merchant’s business type, products and services offered, the manner in which they
conduct their business, marketing and sales activities, affiliates, third parties utilized to sell products/services, and a
statement on the merchant’s policy on credits and returns.)

For E-Commerce Merchants, please append screenshots of the:

1. Terms & Conditions/Disclosures
2. Checkout page
3. Sequence of web pages accessed by the Cardholder prior to final checkout

SECTION D – MERCHANT TYPE

1. MCC: 2. MCC Description:

3. High-Brand Risk MCC: ☐ No ☐ Yes If Yes, is the Merchant Registered: ☐ Yes ☐ No

4. Acceptance Method: ☐ Face-to-Face ☐ MO/TO ☐ Card-On-File

(Check all that apply)
☐ Internet ☐ Other:

5. Business Model: ☐ Retail Sales - Goods ☐ Free Trial Period followed by Membership Fees
(Check all that apply)
☐ Retail Sales - Services ☐ Recurring Charges ☐ Gift Card Sales

☐ Outbound Telemarketing ☐ Inbound Telemarketing ☐ Payment Plan

☐ In-App Purchases ☐ Other:

SECTION E – SECURITY/DISPUTE/FRAUD MITIGATION AND ROOT CAUSE

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 1. Security/Dispute/Fraud Mitigation Tools Currently in Place:

☐ AVS (If applicable) Date Implemented (MM/YY):

☐ CVV2 (Card Absent transactions only) Date Implemented (MM/YY):

☐ Visa 3-D Secure (Ecommerce transactions only) Date Implemented (MM/YY):

☐ Velocity Checking Date Implemented (MM/YY):

☐ Negative/Positive Database Date Implemented (MM/YY):

☐ EMV (Card Present transactions only) Date Implemented (MM/YY):

☐ Geolocation/IP Detection Date Implemented (MM/YY):

☐ Device Fingerprinting Date Implemented (MM/YY):

☐ Tokenization Date Implemented (MM/YY):

☐ Rule-based Fraud System (e.g., CyberSource Decision Manager) Date Implemented (MM/YY):

☐ Visa Merchant Purchase Inquiry Date Implemented (MM/YY):

☐ Visa Transaction Advisor (If applicable) Date Implemented (MM/YY):

☐ Other: Date Implemented (MM/YY):

2. Explanation of the Mitigation Tools in Place: (Elaborate on the tools and processes indicated and include any
other preventive tools not represented in Section E. If applicable, include parameters and thresholds for the tools
utilized—indicate effectiveness and provide supporting evidence.)

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 3. Root Cause Analysis: (Provide a detailed explanation of the merchant’s business practices that led to the
excessive chargeback or fraud activity. Explanation of the problem should include supporting documentation, as
well as quantitative and qualitative analysis of the chargeback/fraud trends that support the determination of the
root cause.)

SECTION F – FRAUD/DISPUTE REDUCTION INITIATIVES AND TOOLS

1. Corrective Actions: (Provide the specific actions undertaken in order to reduce chargebacks and/or mitigate
fraud activity.)

Corrective Action Target Date Comment

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 4. Current and next steps. (Please describe the current/next steps undertaken by the merchant to mitigate fraud
and/or reduce chargeback activity.)

SECTION G – NON-COMPLIANCE ASSESSMENT (NCA) LIABILITY

1. If the Merchant qualifies for NCAs, are you asking for a suspension? ☐ No ☐ Yes

2. If Yes, indicated the requested suspension period: ☐ 30 Day ☐ 60 Day ☐ 90 Day

3. If Yes, state the reason for the suspension request:

4. Provide a date when the merchant is expected to reach compliance:

5. Please provide any additional information not covered above:

SECTION H – Attestation and Contact Information

Completed by: Authorized by (bank officer):

Name:

Title:

Email:

Telephone:

Date:

Signature:

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