The Yellow Brick Road to Quality is a case that uses 5 scene summaries from The Wizard
of Oz as a basis for organizational leaders can use as they go down the performance excellence
Journey, organizational and culture change. This Is a fictlonal story that contains many of the
fundamentals and principles required for organizations to be successful with organizational
change and wansformation. Below you will find the lessons that organizations can learn in
Pursuing change and a performance excellence culture.
‘The Yellow Brick Road to Quality’ Case Study, p. 486-487:
A. Dorothy was not happy with the world, as she knew it. A tornado came along and
twansported her to the Land of Oz. The tornado dropped Dorothy’s house on the Wicked
Witch of the East, killing the witch. “Ding, dong. the witch is dead!” rang through-out
Munchkin land, but Dorothy only temporarily lost her home support provided by family
back in Kansas. All is not good, however, in the Land of Oz. Dorothy's problem is to find
her way home to Kansas. Her call to action was precipitated by a crisis — the tornado that
twansported her to an alien land.
While company leadership strives to change their organizations for the better, these
unrequested modifications could be perceived as the “tomado” to others within the organization.
(Changes are oftentimes stressful situations for all involved. It’s crucial that management involve
affected employees early and often when dealing new adjustments so they do not feel like they
are simply tossed about on the wind like Dorothy was. Meking them a part of the new processes
B. In the throes of a Kansas tornado, Doroth:
transported to an unfamiliar land.
Tmmediately, she realized her world is different and the processes and people she
encounters are different, yet bear some similarity to her Kansas existence. She is lost and
confused and uncertain about the next steps to take. She realizes she is in a changed state ~
the Land of Oz — and must devise a plan to get home.
Dorothy's stressed state from the unknown is caused by a lack of training, Once Glenda
arrives and provides some detail of che rules of Oz, a path to a possible solution, and new tools to
assist, Dorothy begins her jourmey; although, still wary. As she meets the other residents of Oz
and gamers theit assistance, her empatwerment grows. Companies must stive to effectively tain
their employees to gamer confidence and autonomy. Simply dropping them off and expecting
them to lear on thelr own results in frustrations and an unmotivated workforce.The Yellow Brick Road to Quality is a case that uses 5 scene summaries from The
Wizard of Oz as a basis for organizational leaders can use as they go down the performance
excellence joumey, organizational and culture change. This is a fictional story that contains
many of the fundamentals and principles required for organizations to be successful with
organizational change and transformation. Below you will find the |
sons that organizations
can learn in pursuing change and a performance excellence culture.
cene 4
s : Dorothy was not happy with the world, as she knew it. A tornado came along
and transported her to the Land of Oz. The tornado dropped Dorothy’s house on the
w
cked Witch of the East, killing the witch. “Ding, dong, the witch is dead!” rang
through-out Munchkin land, but Dorothy only temporarily lost her home support provided
by family back in Kansas. All is not good, however, in the Land of Oz. Dorothy's problem
is to find her way home to Kansas. Her call to action was precipitated by a crisis — the
tornado that transported her to an alien land.