Guest Service Manager Duties

Organization Chart

:Engineering Department

Daily actually report of the maintained rooms (occupied or .1

;vacant) one day in advance (written and signed by RDM + RM)

Daily report of the general maintains of the public area and .2

hotel in general one day in advance (written and signed by RDM
;+ RM)

All complains and orders feedback of ED on daily basis .3

;should be printed and attached in the FO Log Book

:Housekeeping Department

Blocking of the VIP rooms should be confirmed by the HK .1

;SV one day in advance on daily basis

Rooms Inspection should be done one day in advance .2

;followed by GSM

All rooms with ED orders and maintains reported on daily .3

;basis to the FO and attached to the Log Book

:Front Office Department

Update GSM of all Incident Report during the last night in .1

;details

;Blocked rooms and traces updating on daily basis .2

 Ensure guests are booked in rooms requested. Ensure rooms are
available prior to guests checking in.

 Monitor scheduling of personnel, often managing labor. For example, if

business is busy, additional personnel may need to be called in. to meet their
needs.

 Ensure all hotel amenities are available and in ready for guests. This may
include coffee service, continental breakfast setup, spa availability and pool
openings.

 Actively interact with guests. Greeting guests, welcoming them and helping
with check out is often necessary. The guest services manager also handles
complaints according to the company's policies.

 Oversee the running of the operation during the day. This may include
training new personnel, helping where needed, and handling guest questions.
It also involves ensuring customer service staff take breaks. The manger leads
and directs the hotel staff.

 Review data including occupancy statistics, room inventory, and rate plans.