Tool-uri necesare:

Case 1 Monitoring

COD-CDIS Box Wakeup / Transactions failed

1 search in the administration /vehicles

-Check if the vehicle is reachable

Forward to cidis

1Car changes to unsync after reservation

2Flet portal ist nicht mehr erreichba

Impact 1 vdafon failure. In dinatrace, select current connection count. Filtru corect pe data respectiva

3 Reservation error/ Kunde teilt mit dass er eine buchung per Smartphone bekkomen hat, aber er hat
keine bestellt

1 check in the fleet portal. Check if the information was sent to the user. Forward to the business
solution group (responsible for the fleet portal and app ).
https://sso.volkswagen.de/bctwiki/display/WeCoD/Assignment+Groups+SC2

2 Car unsyncd

Try to call the logs from the box. Box didn’t ensure. In the end forward to cidis box.

3 case

Create a ticket in Jira and send it to the noris team

Case 4