Service Ticketing – Support ticket App

Service ticket enabling employees to reach support team faster with

standardized and automated email procedure
Description:
Service ticketing app helps employees to reach out faster to the IT support
team with priority indicators, this channel helps to identify the issue before it is
addressed.
Service ticketing app enhances coordination between the employees and
various support teams in the organization to meet performance and efficiency.
The App’s nature to accesses modules with user specific design, controls and
interface to raise and track tickets prevents unauthorized access to the data.

Email notifications triggers for events related to a ticket’s

initiation/resolved/reopened etc helps in transparency of the case. Microsoft
flow is used to create the automated email triggers for every event.

Priority channel is set to pay right attention to every ticket with various filters to
identify issue type and category set a standard in processing a ticket. This
enables managers a flexibility to approve authorization requests on the go via a
defined channel. The total ticket possession is addressed with insightful
dashboards indicating status of the ticket along with filters to identify deeper.
Common insights that identify key areas of support requests and longer support
time tickets can be identified.

Managers can also measure and track the hours worked on each ticket and
reassigning tickets. Power BI reports assist the management in analyzing the
TAT for each ticket.

Device compatibility an advantage of this application as its designed using

PowerApps.
Paraphrased document
Service price tag enabling personnel to reach assist team quicker with
standardized and automated electronic mail procedure
Description:
Service ticketing app allows personnel to attain out faster to the
IT aid group with precedence indicators, this channel allows to perceive the
issue before it is addressed.
Service ticketing
app enhances coordination between the personnel and numerous guide teams 
in the company to fulfill performance and efficiency.
The App’s nature to accesses modules with user particular design, controls and
interface to elevate and music tickets prevents unauthorized get admission
to to the data.
Email notifications triggers for events related to a price tag’s
initiation/resolved/reopened etc enables in transparency of the case.
Microsoft waft is used to create the automated email triggers for each event.
Priority channel is ready to
pay proper attention to each ticket with diverse filters
to identify problem kind and category set a trendy in processing a price ticket.
This permits managers a flexibility to approve authorization requests at
the go thru a defined channel. The total price ticket possession is addressed
with insightful dashboards indicating repute of the price tag along with filters
to pick out deeper. Common insights that pick out key areas of guide requests
and longer aid time tickets can be identified.
Managers can also measure and music the hours labored on each ticket and
reassigning tickets. Power BI reports assist the control in analyzing the TAT
for every price ticket.
Device compatibility an advantage of this utility as its
designed using PowerApps.