NoviandarBilindo

Jl. Mantang GG II Blok Y No. 4 RT.005/08

Lagoa, Koja, Jakarta Utara, Indonesia
Phone: 081905367340
Email: noviandar2000@yahoo.com

Career Objective

Looking for suitable opportunity to lead a team of housekeeping professionals,

where I can explore my skill sets and bring them to effective use for achieving
the organizational objectives by providing the clients and customers with
professional and efficient services.

Career Summary

An adept housekeeping professional with 17 years of hotel industry experience. I

have worked with reputed hotels and organizations and provided the best of
professional housekeeping services, in order to maintain the surroundings in a
clean, hygienic, and attractive manner for pleasant customer experience.
Imbibed by experience, my core competencies include:

 Room making (3 rooms in 8 minutes)

 Housekeeping Management & PMS
 In-depth knowledge of various housekeeping equipment and products
 Knowledge and expertise over laundry operations
 Familiar with the latest industrial trends

Professional Work Experience

Guest Room Attendant

October 2000 till January 2002
Pangrango Hotel 2 Bogor Indonesia

Duties and Responsibilities

 Enters and prepares the room for cleaning.

 Makes bed.
 Dusts the room and furniture.
 Replenishes guestroom and bath supplies.
 Cleans the bathroom.
 Cleans the closet.
 Vacuums and racks the carpet.
 Checks and secures the rooms.
 Replenish amenities according to the operational standards.
 Deliver and retrieve items on loan to guests e.g. iron and ironing boards
 Ensure security of guest rooms and privacy of guests
  Perform rotation cleaning duties (e.g. steam clean carpets, spring
cleaning, super cleaning etc.) as required
 Cleans guest bathroom/bed room/floor corridor.
 Responsible for replenishment of guest complimentory water.
 Responsible for the cleanliness and maintance of his work area.
 Responsible for the Hotel property in the work area.
 Attends to guest calls, guest requests /guest complaints in the area
assigned to him.
 Authorise to enter in guestrooms for cleaning and providing turndown
services as per requirement.
 Responsible for following the standard operating procedures.
 Resonsible for achiving and exeeding the guest satisfaction score.

Public Area Attendant 

December, 2002 till December 2003
Coral Beach Resort, Sharjah, UAE

Duties and Responsibilities

 Cleans rooms, hallways and restrooms.

 Cleans and maintains restaurants and banquet halls.
 Sweeps carpets.
 Empties ashtrays and urns.
 Polishes furniture and fixtures.
 Vacuums and polishes elevators.
 Keeps the front of the hotel free from trash.
 Cleans rugs, carpets and upholstered furniture using a vacuum cleaner ,
broom and shampoo machine.
 Washes walls and ceilings, moves and arranges furniture, and turns
mattresses.
 Sweeps, mops, scrubs, waxes, and polishes floors.
 Dusts and polishes metal work.
 Collects solid linen supplies in floor linen closets.
 Maintains housekeeping carts.
 Removes trash collected by room attandants.
 Responsible for upkeep of all the equipment which he is using i.e.,
Vacuum cleaner, trolleys, Scrubbing machine.
 Responsible for maintaining a time schedule for cleaning of their areas.
 Responsible for spring cleaning of their area as per the schedule given to
them.
 Authorised to   enter into offices for maintenance or other activities like
pest control, shampooing of carpet etc.

Public Area Attendant 

January, 2004 till May 2007
ISS Jakarta

 Cleans rooms, hallways and restrooms.

  Cleans and maintains restaurants and banquet halls.
 Sweeps carpets.
 Empties ashtrays and urns.
 Polishes furniture and fixtures.
 Vacuums and polishes elevators.
 Keeps the front of the hotel free from trash.
 Cleans rugs, carpets and upholstered furniture using a vacuum cleaner ,
broom and shampoo machine.
 Washes walls and ceilings, moves and arranges furniture, and turns
mattresses.
 Sweeps, mops, scrubs, waxes, and polishes floors.
 Dusts and polishes metal work.
 Collects solid linen supplies in floor linen closets.
 Maintains housekeeping carts.
 Removes trash collected by room attandants.
 Responsible for upkeep of all the equipment which he is using i.e.,
Vacuum cleaner, trolleys, Scrubbing machine.
 Responsible for maintaining a time schedule for cleaning of their areas.
 Responsible for spring cleaning of their area as per the schedule given to
them.
 Authorised to   enter into offices for maintenance or other activities like
pest control, shampooing of carpet etc.

Housekeeping Supervisor 
June, 2007 till October, 2012
Wingate By Wyndham Hotel, Sheridan, WY, USA

 Responsible for supervising the work of the on-duty staff

 Assign duties to the employees
 Issue cleaning equipment and supplies to the staff for respective duties
 Confirm with the front office for special guest requests such as flower
arrangement in the room, etc.
 Ensure that arrival rooms are made ready on time
 Make sure that the check-out rooms are cleaned and handed over to the
front office on time
 Update the system with real time status of room occupancy and the
cleaning status
 Ensure that the public areas are regularly cleaned, especially during
events or functions
 Prepare shift closure report
 Give and take proper handover at the end and beginning of the shift
 Coordinate with the housekeeping manager for conducting the
performance appraisal
 Analyze the staff performance for developing training plans
 Train new employees for adapting to the hotel SOPs (Standard Operating
Procedures)
Housekeeping Supervisor
October, 2012 till April, 2013
Swiss-bel Hotel Kristal Kupang, NTT

Duties and Responsibilities

 Responsible for the cleanliness of the assigned areas

 Work in accordance with the SOPs (Standard Operating Procedures)
 Report to the Executive Housekeeper
 Maintain a log of the daily tasks allocated and completed
 Responsible for the serviceability and periodic maintenance of the
equipment used
 Update/inform the shift in charge supervisor with the progress of the
tasks allocated in order to be updated in the system
 Clean the check-out rooms and replenish them with the necessary
supplies
 Attend to guest calls and requests and inform the same to the front desk
 Report lost and found items to the front desk and deposit the same at the
security department. Inform the shift in charge supervisor about the same
 Replenish all inventories in the pantry and stock room
 Coordinate with the team members for smooth and efficient functioning of
the department

Housekeeping Supervisor 
May, 2013 till June, 2014
Best Western Hotel Kemayoran Jakarta

 Responsible for supervising the work of the on-duty staff

 Assign duties to the employees
 Issue cleaning equipment and supplies to the staff for respective duties
 Confirm with the front office for special guest requests such as flower
arrangement in the room, etc.
 Ensure that arrival rooms are made ready on time
 Make sure that the check-out rooms are cleaned and handed over to the
front office on time
 Update the system with real time status of room occupancy and the
cleaning status
 Ensure that the public areas are regularly cleaned, especially during
events or functions
 Prepare shift closure report
  Give and take proper handover at the end and beginning of the shift
 Coordinate with the housekeeping manager for conducting the
performance appraisal
 Analyze the staff performance for developing training plans
 Train new employees for adapting to the hotel SOPs (Standard Operating
Procedures)

Housekeeping Supervisor 
July, 2014 till January, 2016
Best Western Harriston Jakarta

 Responsible for supervising the work of the on-duty staff

 Assign duties to the employees
 Issue cleaning equipment and supplies to the staff for respective duties
 Confirm with the front office for special guest requests such as flower
arrangement in the room, etc.
 Ensure that arrival rooms are made ready on time
 Make sure that the check-out rooms are cleaned and handed over to the
front office on time
 Update the system with real time status of room occupancy and the
cleaning status
 Ensure that the public areas are regularly cleaned, especially during
events or functions
 Prepare shift closure report
 Give and take proper handover at the end and beginning of the shift
 Coordinate with the housekeeping manager for conducting the
performance appraisal
 Analyze the staff performance for developing training plans
 Train new employees for adapting to the hotel SOPs (Standard Operating
Procedures)

Housekeeping Supervisor 
January, 2016 till January, 2017
Swiss-bel Hotel Pondok Indah

 Responsible for supervising the work of the on-duty staff

 Assign duties to the employees
 Issue cleaning equipment and supplies to the staff for respective duties
 Confirm with the front office for special guest requests such as flower
arrangement in the room, etc.
 Ensure that arrival rooms are made ready on time
  Make sure that the check-out rooms are cleaned and handed over to the
front office on time
 Update the system with real time status of room occupancy and the
cleaning status
 Ensure that the public areas are regularly cleaned, especially during
events or functions
 Prepare shift closure report
 Give and take proper handover at the end and beginning of the shift
 Coordinate with the housekeeping manager for conducting the
performance appraisal
 Analyze the staff performance for developing training plans
 Train new employees for adapting to the hotel SOPs (Standard Operating
Procedures)

Professional Skills

 Room making (3 rooms in 8 minutes)

 Spring cleaning
 Hotel Housekeeping PMS
 Stock receiving and inventory management
 In-depth knowledge of various housekeeping equipment and products
 Knowledge and expertise over laundry operations
 Familiar with the latest industrial trends
 Leadership skills
 Quick decision making
 Hospitality skills

Academic Qualifications

Technical High School Diploma SMKN 4, Graduated in 2000

Jakarta, Indonesia

Professional References

Available upon requested