Notes

Output Created 01-APR-2020 20:57:42

Comments
Input Data C:\Users\Bina
computer\Downloads\ruchika jain.sav
Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data
100
File
Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.
Cases Used Statistics are based on all cases with
valid data.
Syntax FREQUENCIES VARIABLES=Age
Gender IncomeGroupAnnual
MaritalStatus Qualification
EmploymentStatus
Happywithorderingfoodonline
Theapproximatemoneyyouspendonorde
ringfoodfromzomatopertime
Thebillingprocessandpaymentoptionisea
syandfeasible
satisfiedwithcashbacksandcouponsprovi
dedbyZomato
ThewebsiteofZomatoiseasytouse
Thereisanopportunitytomakealterationinf
oodingredients
Qualityandvalueforpricepaid
PackagingmaterialusedbyZomatoisfullyh
ygienic
Thedishorderedkeeppayvaluewithyourta
ste
Thereisfacilitytogivefeedbackonfoodtast
eonZomato
Areyousatisfiedwithcustomerexecutives
erviceregardingyourGrievanc
Itiseasytobooktableofrestaurantsonzom
ato
Reviewsandratingsprovidedfortherestau
rantsinZomatoaregenuine
Thedeliverychargesarereasonable
Orderingprocessiseasy
Foodreachestoyouontimeafterordering
ProfessionalismofDeliveryPerson
Wouldyouliketorecommendzomatotoyou
rfriendsorcolleagues
RateyouroverallexperiencewithZomato
/PIECHART PERCENT
/ORDER=ANALYSIS.
Resources Processor Time 00:00:07.07

Elapsed Time 00:00:07.11

Frequency Table

Age

Cumulative
Frequency Percent Valid Percent Percent

Valid Below 25 77 77.0 77.0 77.0

25-35 15 15.0 15.0 92.0

35-45 4 4.0 4.0 96.0

Above 45 4 4.0 4.0 100.0

Total 100 100.0 100.0

Gender

Cumulative
Frequency Percent Valid Percent Percent

Valid Male 46 46.0 46.0 46.0

Female 54 54.0 54.0 100.0

Total 100 100.0 100.0

Income Group (Annual)

Cumulative
Frequency Percent Valid Percent Percent

Valid Below 500000 25 25.0 25.0 25.0

500000-1000000 19 19.0 19.0 44.0

Above 1000000 18 18.0 18.0 62.0

Others 38 38.0 38.0 100.0

Total 100 100.0 100.0

Marital Status
 Cumulative
Frequency Percent Valid Percent Percent

Valid Married 18 18.0 18.0 18.0

Unmarried 82 82.0 82.0 100.0

Total 100 100.0 100.0

Qualification

Cumulative
Frequency Percent Valid Percent Percent

Valid Higher Secondary 17 17.0 17.0 17.0

Graduate 64 64.0 64.0 81.0

Post Graduate 19 19.0 19.0 100.0

Total 100 100.0 100.0

Employment Status

Cumulative
Frequency Percent Valid Percent Percent

Valid Employed for salary 31 31.0 31.0 31.0

Self-Employed 10 10.0 10.0 41.0

A student 51 51.0 51.0 92.0

A homemaker 8 8.0 8.0 100.0

Total 100 100.0 100.0

Happy with ordering food online

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 21 21.0 21.0 21.0

Agree 61 61.0 61.0 82.0

Neutral 16 16.0 16.0 98.0

Disagree 1 1.0 1.0 99.0

Strongly Disagree 1 1.0 1.0 100.0

Total 100 100.0 100.0

 The approximate money you spend on ordering food from zomato per time

Cumulative
Frequency Percent Valid Percent Percent

Valid Less Than 150 10 10.0 10.0 10.0

150-300 37 37.0 37.0 47.0

300-500 34 34.0 34.0 81.0

Above 500 19 19.0 19.0 100.0

Total 100 100.0 100.0

The billing process and payment option is easy and feasible

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 30 30.0 30.0 30.0

Agree 56 56.0 56.0 86.0

Neutral 12 12.0 12.0 98.0

Disagree 1 1.0 1.0 99.0

Strongly Disagree 1 1.0 1.0 100.0

Total 100 100.0 100.0

satisfied with cashbacks and coupons provided by Zomato

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 17 17.0 17.0 17.0

Agree 48 48.0 48.0 65.0

Neutral 27 27.0 27.0 92.0

Disagree 3 3.0 3.0 95.0

Strongly Disagree 5 5.0 5.0 100.0

Total 100 100.0 100.0

The website of Zomato is easy to use

 Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 26 26.0 26.0 26.0

Agree 59 59.0 59.0 85.0

Neutral 13 13.0 13.0 98.0

Strongly Disagree 2 2.0 2.0 100.0

Total 100 100.0 100.0

There is an opportunity to make alteration in food ingredients

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 15 15.0 15.0 15.0

Agree 59 59.0 59.0 74.0

Neutral 19 19.0 19.0 93.0

Disagree 7 7.0 7.0 100.0

Total 100 100.0 100.0

Quality and value for price paid

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 6 6.0 6.0 6.0

Agree 54 54.0 54.0 60.0

Neutral 34 34.0 34.0 94.0

Disagree 3 3.0 3.0 97.0

Strongly Disgree 3 3.0 3.0 100.0

Total 100 100.0 100.0

Packaging material used by Zomato is fully hygienic

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 9 9.0 9.0 9.0

Agree 55 55.0 55.0 64.0

 Neutral 32 32.0 32.0 96.0

Disagree 2 2.0 2.0 98.0

Strongly Disgree 2 2.0 2.0 100.0

Total 100 100.0 100.0

The dish ordered keep pay value with your taste

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 6 6.0 6.0 6.0

Agree 46 46.0 46.0 52.0

Neutral 44 44.0 44.0 96.0

Disagree 2 2.0 2.0 98.0

Strongly Disgree 2 2.0 2.0 100.0

Total 100 100.0 100.0

There is facility to give feedback on food taste on Zomato

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 12 12.0 12.0 12.0

Agree 57 57.0 57.0 69.0

Neutral 28 28.0 28.0 97.0

Disagree 3 3.0 3.0 100.0

Total 100 100.0 100.0

Are you satisfied with customer executive service regarding your Grievances

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 7 7.0 7.0 7.0

Agree 50 50.0 50.0 57.0

Neutral 39 39.0 39.0 96.0

Disagree 2 2.0 2.0 98.0

Strongly Disgree 2 2.0 2.0 100.0

 Total 100 100.0 100.0

It is easy to book table of restaurants on zomato

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 6 6.0 6.0 6.0

Agree 42 42.0 42.0 48.0

Neutral 47 47.0 47.0 95.0

Disagree 4 4.0 4.0 99.0

Strongly Disgree 1 1.0 1.0 100.0

Total 100 100.0 100.0

Reviews and ratings provided for the restaurants in Zomato are genuine

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 6 6.0 6.0 6.0

Agree 49 49.0 49.0 55.0

Neutral 37 37.0 37.0 92.0

Disagree 6 6.0 6.0 98.0

Strongly Disgree 2 2.0 2.0 100.0

Total 100 100.0 100.0

The delivery charges are reasonable

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 4 4.0 4.0 4.0

Agree 37 37.0 37.0 41.0

Neutral 34 34.0 34.0 75.0

Disagree 19 19.0 19.0 94.0

Strongly Disgree 6 6.0 6.0 100.0

Total 100 100.0 100.0

 Ordering process is easy

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 13 13.0 13.0 13.0

Agree 62 62.0 62.0 75.0

Neutral 22 22.0 22.0 97.0

Disagree 1 1.0 1.0 98.0

Strongly Disgree 2 2.0 2.0 100.0

Total 100 100.0 100.0

Food reaches to you on time after ordering

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 10 10.0 10.0 10.0

Agree 58 58.0 58.0 68.0

Neutral 25 25.0 25.0 93.0

Disagree 5 5.0 5.0 98.0

Strongly Disgree 2 2.0 2.0 100.0

Total 100 100.0 100.0

Professionalism of Delivery Person

Cumulative
Frequency Percent Valid Percent Percent

Valid Strongly Agree 10 10.0 10.0 10.0

Agree 58 58.0 58.0 68.0

Neutral 30 30.0 30.0 98.0

Strongly Disgree 2 2.0 2.0 100.0

Total 100 100.0 100.0

Would you like to recommend zomato to your friends or colleagues

 Cumulative
Frequency Percent Valid Percent Percent

Valid Yes 71 71.0 71.0 71.0

No 4 4.0 4.0 75.0

May be 25 25.0 25.0 100.0

Total 100 100.0 100.0

Rate your overall experience with Zomato

Cumulative
Frequency Percent Valid Percent Percent

Valid Highly Satisfied 10 10.0 10.0 10.0

Satisfied 66 66.0 66.0 76.0

Neutral 20 20.0 20.0 96.0

Dissatisfied 1 1.0 1.0 97.0

Highly Dissatisfied 3 3.0 3.0 100.0

Total 100 100.0 100.0

Pie Chart