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COMPATIBILITY
FUMA IS COMPATIBLE WITH CISCO
UCCE, UCCX, AND PCCE. IT
SUPPORTS FINESSE V 12.5 AND
EARLIER.
ACCESSIBILITY
AGENTS DO NOT REQUIRE VPN
ACCESS. ONLY A SIMPLE
INTERNET CONNECTION CAN
HELP AGENTS’ ACCESS OR
LOGIN TO THE APP OVER A
SMARTPHONE, TABLET, OR
HOME PC.
IMPLEMENTATION
QUICK WITHIN 24 HOURS
IMPLEMENTATION WITH A SEAMLESS
TRANSITION TO NOT LET CUSTOMER
EXPERIENCE AND AGENTS’ HEALTH
GET AFFECTED.
REPORTING
AGENTS DO NOT REQUIRE VPN
ACCESS. ONLY A SIMPLE INTERNET
CONNECTION CAN HELP AGENTS’
ACCESS OR LOGIN TO THE APP OVER
A SMARTPHONE, TABLET, OR
HOME PC.
SUPPORT
24×7 SUPPORT FOR CUSTOMERS.
AGENTS CAN OPERATE FROM
ANYWHERE ACROSS THE GLOBE
AND IN ANY TIME ZONE.
PHONEBOOK
AGENT PHONEBOOK FOR SMOOTH
TEAM COORDINATION BETWEEN
AGENTS ALL OVER THE WORLD
IMPROVING CALL RESOLUTION
INTEGRATION
SEAMLESS INTEGRATION WITH CRM
AND OTHER 3RD PARTY
APPLICATIONS
EMPOWERING AGENTS WITH THE
REQUIRED INFORMATION AS A
SCREEN POP TO
REDUCE HANDLE TIME AND
IMPROVE CALL RESOLUTION.
WEBSITE
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