OVERVIEW

Introduction
Every organization strives for excellent performance in the market
place. Performance Management is both a strategic and an integrated
approach to delivering successful results in organizations by improving
the performance and developing the capabilities of teams and
individuals. A successful organization possesses the culture of setting
clear expectations for organizational performance as well as structured
reviews and monitoring to ensure that they are met.

At an organizational level, a Key Performance Indicator (KPI) is a

quantifiable metric that reflects how well an organization is achieving
its stated goals and objectives. At employee level, KPIs appraisal is
regarded as a proactive system of managing employee performance
for steering the individuals towards desired performance and results.
It’s about striking a harmonious alignment between individual and
organizational objectives for accomplishment of excellence in
performance.
Good KPIs are specific, measurable, aligned to the organizational
vision, and provide the impetus to shape strategies and plans.

OBJECTIVES
This program aims to help delegates:
 To understand the fundamental of Performance Management
 To develop Key Performance Indicators for an organization
 To deploy and manage Key Performance Indicators in an
organization
 To understand the change management perspective of
Performance Management

BENEFITS
Participants will be able:
 To apply the knowledge & skills on the development process of
Key Performance Indicators for their organization
 To deploy & manage Key Performance Indicators for an
organization
 To understand the critical drivers to ensure successful
implementation of Performance Measurement in an organization

COURSE OUTLINES

• INTRODUCTION
• WHAT ARE KEY PERFORMANCE INDICATORS?
• LINKS BETWEEN COMPANY MISSION, VISION, OBJECTIVES AND
KPI
• CHARACTERSITICS OF A GOOD KPI
• EXAMPLES OF KPI’S
• THE KPI CASCADE PROCESS
• HOW TO CREATE AND MANAGE KPI’S
• HOW TO PRESENT YOUR KPIS
• HOW TO REPORT YOUR KPIS
• SUMMARY

FOR WHOM

This course is designed for top management, senior managers or

executives who are involved in establishing, leading and managing
the implementation of performance measurement program in the
organization.