Product Support

Troubleshooting and Diagnostic Tools

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Troubleshooting and Diagnostic Tools

Product Support created a number of tools to help

you troubleshoot the issues, diagnose problems and
connect securely.
A full list of the tools with description on how to
access and use them, go to SAP Support Portal
Tools page.

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Troubleshooting Tools – Support Log Assistant

The Support Log Assistant is an SAP Cloud Platform tool that

allows users to scan their support related files for known issues
and recommendations. This provides the user with a self-
service method of analyzing, reviewing and packaging up their
log, trace and configuration related files to automatically find
solutions that can help them maintain a healthy environment.

This tool leverages an online database of known issues,

conditions and recommendations that is maintained by SAP
Product Support Experts on a regular basis, so you are always
getting the most up to-date alerts and recommendations.

This functionality is also available directly in the SAP ONE

Support Launchpad – Incident Form as the new “Analyze Files”
option that appears when attaching available file types to an
incident.

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Troubleshooting Tools – Automated Notes Search Tool

The automated search for SAP Notes is a tool that helps you to easily and quickly identify SAP
correction notes for functional issues, your codes, and customizing tables (for standard processes).

Overview Benefits Access Preview

▪ The automated search for SAP ▪ Only notes that are relevant for ▪ Start a transaction ‘ANST’
Notes works directly from the the respective issue are identified from the back-end and
customer system where the reproduce the issue, learn
▪ No need to choose search terms
issue occurs more in KBA 1818192
for the notes search: As opposed
▪ In order to obtain SAP-relevant to notes search based on search ▪ Watch the video
notes, customer code and terms you may choose, the
▪ Before you proceed, make
customizing tables, start automated search for SAP Notes
sure the following notes are
transaction ‘ANST’ and tool bases note searches on the
implemented in your system:
reproduce the issue ABAP objects that are involved in
the process ▪ 2361155
▪ Learn more:
▪ The tool is for ABAP-based ▪ 2469123
▪ Check the FAQ, see the
systems: either running directly in ▪ 2286869
video, and go to the Help
the back end system or through a
Portal
front end (SAP Fiori, portals)
▪ Read the blogs: ‘ANST’ and
‘What is ANST’
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Troubleshooting Tools - Performance Assistant Note and KBA Search

The Performance Assistant notes and KBAs search tool searches for SAP Notes and SAP Knowledge
Base Articles for ABAP messages – based on the relevant message code (message class and number).

Overview Benefits Access Preview

▪ The Performance Assistant ▪ Receive real-time ▪ When you get an error
helps you to easily and documentation updates message, double click on the
quickly search for SAP Notes error message then click on
▪ If a new SAP Note is created
and SAP Knowledge Base the binoculars/ search icon,
and contains the ABAP
Articles for ABAP messages learn more in KBA 2096401
message code, the
– based on the relevant
Performance Assistant ▪ Watch the video
message code (message
identifies it
class and number).
▪ You benefit from immediate
▪ Check the FAQ
updates and information on
▪ See the video to learn more SAP Notes
▪ Read the blog

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Diagnostic Tools – BI Platform Support Tool

SAP BusinessObjects BI support tool is a lightweight supportability solution providing reporting and
analysis tools that simplify the life of a BI administrator.

Overview Benefits Access Preview

▪ A simple, easy to deploy ▪ Eliminates question ping-pong ▪ The tool is free of charge for
supportability client for SAP and speeds up resolution time all SAP BusinessObjects
BusinessObjects BI platform customers
▪ Allows historical capture of
▪ Landscape analysis report system configuration and ▪ Downloadable via the
gives total insight into the provides a change analysis Software Download Center
configuration and topology of
▪ Saves the time of admins ▪ Information can be found on
the Business Intelligence
through inclusion of helpful the SAP Community Wiki
environment
tools such as security
▪ Version 2.1 webinar and
▪ Best practices, system analyzer, authentication, and
demo
configuration, service end-to-end trace wizards
distribution, and other alerts
▪ Find problems and solutions
are checked automatically
pro-actively via customizable
▪ Includes a toolbox providing landscape alerts
many additional root cause
▪ Obfuscate sensitive report
analysis and administrative
data before sending to SAP
tools
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Diagnostic Tools – Flexi Log Reader

Flexi Log Reader is a log reading application which has been designed to read and analyze text log file, no
matter which application has generated it.

Overview Benefits Access Preview

▪ The “Flexi Log Reader” has ▪ It uses pre-built categories to ▪ Usage: No installer
been designed to read and easily identify common SAP necessary; simply download
analyze SAP BI Platform trace BusinessObjects BI log and extract the ZIP, then
logs (GLFs) and log files messages. double click on
generated in any other text 'FlexiLogReader64.exe' to run
▪ It can read long chains of
format. it.
multiple logs at once with light
▪ It has very powerful search memory footprint. ▪ This can be downloaded from:
and filtering options. Config http://wiki.scn.sap.com/wiki/di
▪ It can open up large logs,
files and plugins created by splay/BOBJ/Flexible+Log+Re
many Gb in size, and easily
experts automatically analyze ader
scan and find information
and tag the document for you
within them. Typically, it is
to easily go to the important
possible to open logs which
information.
total around 4.5x the available
memory on the machine - e.g.
a 4Gb machine can load
~18Gb of logs.
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Troubleshooting and Diagnostic Tools

Relevant links:

• Support Log Assistant Wiki

• Knowledge Base Article 1818192 - FAQ: Automated Note

Search Tool
• Knowledge Base Article 2096401 – FAQ: PANKS
• ANST video
• PANKS video
• Knowledge Base Article 2138275 – How to generate
Landscape Analysis Report
• Knowledge Base Article 2203047 – Flexi Log Reader

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