Written Reflection

The team has been running the improvement session and follow-up communication. In conducting the session,
Work, Health and Safety of all the attendees had been given utmost priority. The session also complies with Privacy
Act 1988, Anti-Discrimination Act 1977 (NSW), Work Health and Safety Act 2011 (NSW).

To communicate the continuous improvement process at Australian Hardware, a collected communication from
management to staff/team members and the stakeholders is needed. Therefore, a meeting session with the
management and the stakeholders is needed.

The feedback and complain were systematically documented into Australian Hardware’s knowledge management
system (KMS) by promoting an integrated approach.

Lean methodology being the integral component allows everyone especially those meddling or closest to the
product and the customer to have an equal voice. Lean methodology focuses in an endless process of continuous
improvement, creating higher value for the customer. We deliver quickly based on what we know about the
customer and get feedback quicker. We gain valuable insight into how to improve. This is how we achieve business
agility and eliminate waste (something customers don’t want and need)

Through the process of planning and using running the session, it has been learned that a brainstorming session
should be used to encourage team members to participate in the continuous improvement process. The
brainstorming session have assisted in identifying opportunities to improve even though it may be small.

As the continuous improvement consultant, the effective planning has assisted Australian Hardware in increasing its
value to the customer as well as to the team members. The Lean Methodology implantation has resulted in a better
and richer feedback from customers as well as team members. Every brainstorming result, ideas from team
members, and customer’s feedback should be recorded to monitor the performance of the team. If the feedback
reduce the value or waste is created far higher, then another brainstorming are needed to maintain and increase the
company’s value and the customer satisfaction