OBJECTIVES:

➢ To know customer satisfaction towards Honda

scooters with special reference to Honda activa.

➢ To know about the Honda company.

➢ To find out the customer satisfaction level to

various groups of people towards Honda activa.

➢ To understand the expectations and requirements

of all your customers.

➢ To know about its promotional activities.

➢ Its market position.

➢ Its history and the company profile.

➢ Cost saving initiatives.

➢ To know the present status of the suppliers in

terms of their supplies materials &services.

➢ To collect and evaluate ideas/views and

expectations of the internal customer for the

improvements in suppliers performance.

➢ To make company's internal suppliers aware about

the dissatisfaction part of their customers.

➢ To find out the most prominent area of

dissatisfaction.

➢ To enhanced the communication &co-operation

between the internal suppliers and their customer.