Infinity Road Hazard Tire Protection

David Kiser

1. What is the phone number for this program?

-- (800) 835-0221

2. When did this program launch?

-- 04/04/2008

3. Who is the eligible person to receive assistance under this program?

-- ?Any authorized driver

4. Are acts of God and vandalism covered under this program?

-- VANDALISM N/A
ACTS OF GOD N/A

5. What are the service problem & equipment terms for this program?
-- Damage caused to the four originally equipped tires due to road hazard (i.e., glass, pothole, nails,
etc.)

Tire Repair: Cost of tire repairs up to a maximum of $35.00.

Tire Replacement: Reimbursement.
(Eligible Maintenance Plans sold prior to 4/1/09) Reimbursement up to $150.
(Eligible Maintenance Plans sold on or after 4/1/09) $250.00per tire in accordance with the following
schedule.
Any fees for the disposal of the old tire is covered

6. What is the Announce to Dealer procedure for this program?

-- N/A

7. What is the lockout coverage for this program?

-- LOCKOUT N/A

8. How should you handle non-roadside assistance inquiries for this program?
-- Callers should be referred to their local Infiniti Dealer or tire center for repair and replacement of
damaged tires.
Customers calling with a request or information for/about Connected Vehicle services should be
warm transferred to Nissan at (888) 661-9995.

9. What is the filecode for this program?

-- IEX

10. What is the coverage for a flat tire under this program?
-- FLAT TIRE ?N/A