APQC'S INTERACTIVE HR ORGANIZATION TUNE-UP DIAGNOSTIC

Bottom
Measurement Category Key Performance Indicator Your Organization Top Performers Median
Performers

Cost Effectiveness Total cost to perform the HR function per $ 708.06 $ 1,230.77 $ 2,174.37
business entity employee
Total cost to perform the HR function per $1,000
Cost Effectiveness revenue $ 1.45 $ 3.17 $ 7.49

Number of FTEs that perform the HR function

Process Efficiency per $1 billion revenue 12.4 27.3 59.6

Process Efficiency Number of FTEs that perform HR administration 1.8 6.6 17.0
activities per $1 billion revenue

Productivity Number of business entity employees per HR 120.0 80.1 55.9

function FTE

Fill in the appropriate values for "Your Organization" in the beige cells.
If your value falls in the top performers category (top quartile), the cell will turn green.
If your value falls between the top and bottom quartiles (between the 25th and 75th percentiles), the cell will turn yellow.
Red indicates that your value is in the bottom quartile.

The colors indicate where you should concentrate improvement efforts.

For industry-specific benchmarks tailored to your organization, e-mail OSBC@apqc.org

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