Exchanging information | Dealing with customers 1. Who are your internal customers? Do you treat them differently to external customers?ProcuResesT DEPT ITHELP DESK CALL.LOG | cusroster sexvices INTERNAL ORDER FORM omy COMPLAINT FORM Name: P2ola Country: Denmare | customer: Dens Ftzpatric: Country: Hay ‘Order no.; 540! Action: " eae |3. 19D Listen again. For each conversation, make a note of the phrases the speak use to make an initial request for information about the problem or situation ask further questions to establish the facts about the problem or situ clarify / check the facts and information promise action refer to time or deadlines. WO DNStudent A: You are an assistant in the Communications Department. ‘¢ request information about the problem or situation and establish the facts ‘clarify the information and check that it is correct ‘© promise action. (you both work in different departments of the same company) Student B: Student B 1 You work in the Sales Department and call the Communications Department. Problem: the dates for your business trip have changed. Further information: you need the original flight cancelling and a new one booking: this also applies to the hotel. Deadline: by next week.a partner. Decide what phrases the caller and receiver might use in | eel lrplaieaneeterberterytrs .