SCM Best Practices - COVID-19 - v7

As on 29 March 2020
Page 1 of 29
As on 29 March 2020
Contents
New Initiatives (28 March 2020) ...................................................................................................................................... 3
Unique city level initiatives to manage COVID-19............................................................................................................... 4
Andaman & Nicobar Islands ............................................................................................................................................ 8
Andhra Pradesh ............................................................................................................................................................. 8
Arunachal Pradesh ......................................................................................................................................................... 9
Assam .......................................................................................................................................................................... 9
Bihar ............................................................................................................................................................................ 9
Chandigarh ................................................................................................................................................................. 10
Chhattisgarh ............................................................................................................................................................... 10
Daman & Diu .............................................................................................................................................................. 11
Dadra and Nagar Haveli ................................................................................................................................................ 11
Gujarat....................................................................................................................................................................... 11
Haryana ..................................................................................................................................................................... 13
Himachal Pradesh ........................................................................................................................................................ 13
Jammu and Kashmir .................................................................................................................................................... 14
Jharkhand................................................................................................................................................................... 14
Karnataka ................................................................................................................................................................... 14
Kerala ........................................................................................................................................................................ 16
Lakshadweep .............................................................................................................................................................. 16
Madhya Pradesh .......................................................................................................................................................... 16
Maharashtra................................................................................................................................................................ 19
Meghalaya .................................................................................................................................................................. 20
Mizoram ..................................................................................................................................................................... 20
Nagaland .................................................................................................................................................................... 20
Odisha ....................................................................................................................................................................... 21
Punjab ....................................................................................................................................................................... 21
Rajasthan ................................................................................................................................................................... 22
Tamil Nadu ................................................................................................................................................................. 22
Telangana ................................................................................................................................................................... 24
Tripura ....................................................................................................................................................................... 25
Uttar Pradesh .............................................................................................................................................................. 25
Uttarakhand ................................................................................................................................................................ 27
West Bengal ................................................................................................................................................................ 27
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As on 29 March 2020
New Initiatives (28 March 2020)

Saharanpur City Mayor and City Municipal Commissioner are overseeing the sanitization of entire city streets on
war-footing and deployed six heavy vehicles and over 100 hand-held machines to spray the disinfectants
across the public spaces. City Administration organized distribution of food packets to Urban Poor in
collaboration with SHGs and various NGOs, social service organizations and religious institutions.
Newspaper Publicity of telephone numbers of Medical Shops in the city which provide door-step service
delivery of Medicines to Citizens. Arrangements are made to enable social distancing among citizens
buying vegetables at the market. Political heads of the city also held meetings at Saharanpur Vegetable
Market and highlighted the immediate need to maintain social distancing.
Patna City Administration (Patna Municipal Corporation) has ensured disinfection of all public places in the city
using Jetting Machines since 24 March 2020. Sanitization of all the public utility buildings such as banks,
hospitals, etc. has been undertaken. Bihar State Road Transport Corporation buses were sanitized by Patna
Municipal Corporation. This step has been taken as a precautionary measure against coronavirus outbreak.
Kanpur Telemedicine through video conferencing facility launched by Kanpur Municipal Commissioner, Mr.
Akshay Tripathi. Citizens have been requested to make video calls on the number 8429525801 to avail the
facility.
Dharamshala Fire tenders used for spraying sodium hypochlorite (bleach) solution for comprehensive disinfection of
public places. (28 March 2020)
Bilaspur Bilaspur Smart City Limited and Bilaspur Nagar Nigam work together and distributed foot prints to
vendors/ commercial establishments to enable social distancing among citizens and implement the
prescribed rules of government to contain spread of COVID.
Kohima Self-Declaration COVID19 Nagaland App is launched. The app is mandatory for any person who
entered Nagaland after March 6, 2020 even if they have called the state/district helpline. This is crucial for
tracking & surveillance of high-risk cases. Link:
https://nagalandhealthproject.org
Ranchi Support of Integrated Command, Control and Communication Centre being taken to manage COVID-19.
Public Address Systems at 12 major street junctions of the State Capital being used for information
dissemination and to communicate important messages of District Administration and State Government
and motivate the citizens on steps required to be undertaken.
Gujarat The Municipal Corporation of Surat is using the mobile application SMC COVID-19 Tracker to keep track of
3,600 home-quarantined people in the city. All the 3,600 home-quarantined persons in Surat have been
asked to install the mobile application on their smartphones. After installing the app, the user is required to
declare his or her current location and travel history. Then every hour the user is required to push a button
called "Send Location" to update their whereabouts. If the user is found to have moved out of house or the
specified area, he or she is sent to institutional quarantine. Users also have to fill up a simple form twice a
day, giving information about symptoms such as fever, cough and difficulty in breathing. They also have to
upload latest selfie, so that doctors can assess them remotely
In view of the success achieved by Surat, the Gujarat government on 27 March 2020 launched a mobile
application which can monitor the movement of those who have been asked to follow home quarantine for
suspected exposure to coronavirus. The Geographic Information System (GIS)-based app was launched in
Ahmedabad, Gandhinagar, Vadodara and Rajkot.
Nagpur Nagpur Municipal Corporation in collaboration with HLL Lifecare has launched Coronavirus Application for
the benefit of the symptomatic citizens having problem of cough, fever and difficulty in breathing. Citizens
will just have to fill the information about their symptoms on this application and submit it.
The mobile application easily detects whether they have related symptoms are not. In case of identified
symptoms, the mobile application will inform the team of NMC doctors for further monitoring and action.
NMC has also launched door-to-door containment of COVID-19 with quick response teams, sanitizing
houses and areas in vicinity of positive patients, etc.
Silvassa Union Territory Administration of Dadra and Nagar Haveli (DNH) and DD launches Coronavirus Tracking
(Dadra & App, Corona Tracer. This Application is helpful to prevent the spread of COVID-19. The App can be
Nagar Haveli downloaded from the website https://dnh.nic.in/
and DD)
The app basically tracks home quarantined people, the contacts of any suspected or infected person. It
needs to be downloaded by majority of people to be effective. The UT administration has therefore made it
mandatory that any person moving out of their house should have a pass issued through this app. This
procedure will make it possible for the app to be widely downloaded.
Delhi Management of food/hunger/shelter has now becoming a major crisis. Towards addressing the hunger of
(including urban poor and homeless, Hunger Centers have been established in various 295 school campuses across
NDMC) Delhi (East, North-East, Central, North, South, South-East, New Delhi, North-West, West and Shahdara
localities.
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As on 29 March 2020
Unique city level initiatives to manage COVID-19

# City Effort
1 Surat Surat Municipal Corporation has developed SMC COVID-19 Tracker System which includes a
web portal and Mobile application named “SMC COVID-19 Tracker” to track people who have
abroad or interstate travel history and persons who have come in direct contact with positive
COVID-19 individual.
2 Surat Details of travellers and other individuals are collected through various sources like Self
Declaration form on SMC website, calls received on helpline number, international traveller
information received GoI etc.
3 Surat SMC has also started a helpline number 1-800-123-800 where citizen can share details
about travellers or suspects. The details are verified by SMC team including health officials. A
field team visits the location and if the details provided on helpline is verified, the individual is
asked to stay in home quarantine and they are also assigned unique Tracker ID and are asked
to download SMC COVID-19 Tracker Mobile.
4 Bengaluru BBMP developed a Coronavirus War room in record 24 hours. This 24x7 Command and
Control center has mapped each Covid-19 positive case using GIS, tracking health care workers
using GPS, and Drawing up containment plan using heat mapping technologies.
5 Bengaluru It will act as a virtual training center for Doctors & health care professionals to follow
WHO Covid-19 guidelines.
6 Bengaluru Using Surveillance technologies, real-time tracking of ambulances and Disinfection services with
GPS
7 Tumakuru TSCL supplied drone (being used by police) to survey the area and also creating awareness on
COVID 19 through public address system in the drone
8 Jabalpur Established Corona War Room at ICCC and integrated State helpline of Health 104 and
CM helpline 181 through SWAN. ICCC is bifurcating Calls into 5 categories viz. Type A, B, C,
D and E as designated by the state. Through PRI system 15 helplines from 07612637501-15 has
been operationalized. All calls are being recorded as. Calls that require immediate medical
attention are transferred through intercom to the Medics team who are stationed at ICCC 24X7;
9 Tirupati Home delivery of groceries to every house hold (Civil supplies dep)
10 Raipur When there was shortage of masks all over the city, NULM women and SHG came over and
within 5 days around 5000 masks were made by them which were distributed to all the
cleaning staff of Municipal Corporation, health department and other important people giving
their services in this time
11 Dharamshala Using NULM SHG for Stitching reusable masks for routine use
12 Gwalior Audio and Video Conferencing: To ensure a swift and seamless communication with the
respective officials/ doctors and other concerned departments, the Situation Room has been
readied to facilitate Video Conferencing and Emergency Meetings.
13 Ujjain A dedicated Call Centre has been operationalized at ICCC, which takes calls from the
citizens and provide appropriate information. Calls has been categorized into 5 categories viz;
1) Type-A: General information about what is COVID-19, what are the symptoms etc.;
2) Type-B: People informing about a likely COVID-19 patient;
3) Type-C: A person who is apprehensive that he/she has COVID-19;
4) Type-D: People who are quarantined/isolated and wants to know about their condition and
future course of action; and
5) Type-E: Any other problem related calls, such as non-availability of essential goods, etc.
19 Ujjain Every two hours the above collected information with regard to the calls received is
disseminated to the citizens to keep them updated and avoid panic;
20 Pune Public Wi-Fi coverage extended to Quarantine Centers. In order to help isolated &
quarantined patients fight mental stress and psychological challenges during extended period of
isolation, Pune Smart City along with Pune Municipal Corporation has extended its Wi-Fi
coverage specifically at isolation & quarantine centres. This helps patients stay connected with
their loved ones virtually.
21 Pune City-wide Web/mobile based dashboard with GPS tracking and analytics for tracking COVID
19 patients and facilities. Pune Smart City is working on web & mobile based dashboard
consisting of live GPS, Geo-fencing & analytics for all the stakeholders of Pune administration to
keep track of patients, quarantine cases, contact tracing and community surveillance and plan
resources including quarantine facilities, isolation beds and associated manpower for responding
to the current challenges. The COVID-19 response team of Pune administration consisting of
District Collector, Divisional Commissioner, Disaster management, health officials, and IT team
of PMC are utilizing the Smart City Command & Control Center facilities and inputs to carry out
their activities.
22 Pune Effective communication using Smart Elements - Variable Messaging Devices (VMD):
Creatives of precautionary measures including Do's & Don’ts have been published at all VMDs
(161 locations) which are strategically located in public places across Pune.
23 Pune Public address system (PA): The honorable Mayor of Pune, Municipal Commissioner & Addl.
Municipal Commissioner of Pune's direct appeal through both audio-visual mediums & audio
jingles related to COVID-19 has been broadcast live every thirty minutes using PA systems
between 7 AM to 10 PM daily, strategically located in public places across Pune. Pune police are
utilizing the PA systems for crowd control, incident management and awareness drives.
24 Pune Pune Smart City along with Pune Municipal Corporation has deployed all its social media
platforms to disseminate live, updated and correct information to the public to ward off any
rumor-mongering and false news spreading.
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As on 29 March 2020
25 Nagpur Drone based mapping of city areas - Used in reporting unusual activity and crowd control;
Looking after homeless and shifting them to designated city shelters
26 Nashik Institutional Quarantine Facility set up: Setting up quarantine facilities in the city. Total
1000 facilities have been set up till now with coordination with DC office and other departments.
After 14 days of quarantine/testing positive cases if any will be shifted to designated medical
facility
27 Thane Digi Thane: WhatsApp based broadcast list of DigiThanekars made to share information.
28 Thane Developed citizen self-assessment test on COVID 19 for helping Health Department to analyze –
High Risk, Low Risk, Med. Risk patients and reaching out to the Quarantined persons
29 Pimpri-Chinchwad Smart City Mobile Application with COVID-19 services
 Active COVID 19 services: (1) Citizen Health Survey along with Health Status Dashboard, (2)
Quarantined Movement Check, (3) Authentic Information Dissemination, (4) Health Volunteer
Registration
 Upcoming COVID 19 services: (1) Information about Public Distribution shops, (2) Information
about nearby approved essential services operative establishments, (3) Information on
Hospitals near me
39 Varanasi Creation of “COVID 19 KASHI mobile app” for citizens and internal co-ordination of
departments
40 Amaravati Ensuring 100% sanitation in Amaravati and distribution of preventive homeopathy
medicine through local authorities in Amaravati.
41 Tirupati Clearly Visible marking / stickers on each house of citizens who returned from foreign lands
(quarantined in Tirupati).
42 Tirupati Exclusive deployment/posting of one ward health secretary to monitor the situation and strict
vigil on their movement (revenue dept.).
43 Guwahati Directly handled by Health Department. The department is distributing distributed food grains
among those less privileged
44 Chandigarh Distribution of essential supplies to RWAs though 70 CTU busses from Central market
which has been created as hub for supplying grocery, vegetables.
45 Chandigarh Formation of sector response team for grievance redressal
46 Chandigarh ATM Vans been deployed by banks which are sanitized after every use, doorstep delivery of
banking services.
47 Bilaspur Rescue Work: - Since Bilaspur being the zonal head of South Eastern Central Railways many
passengers were stuck in between their journey so to maintain minimum risk of spreading the
virus infection the passengers were shifted to Raen Basera with proper sanitation, food water
and space until the Nationwide Lockdown is removed all expenses are borne by Municipality
itself
48 Raipur Smart blocks - smart blocks are printed through smart City, which is sticked at sufficient
distance outside ATM, grocery shops, medical stores to promote social distancing
49 Diu All market place is monitored for social distancing. Token system has been placed so as to
limit the crowd at any single place in the market.
50 Diu Shops for essential supplies are looked after by officials as whether all the items are sold at
prescribed rates and consumers are not overcharged. The stocks for essential items are also
monitored by officials.
51 Ahmedabad 550 ANPR cameras located at key junctions, constantly map the registration numbers of
vehicles passing through those junctions. Through their use frequent offenders who are breaking
the law may be traced and accordingly penalized.
52 Gandhinagar Health team (Expert Doctors) suggests initial steps/precautions to the home quarantine or
corona suspicious patients through video conference only
Contact numbers of grocery stores for all sectors of Gandhinagar have been distributed to the
citizens of the city through Gandhinagar Municipal Corporation’s website.
53 Rajkot Surveillance of City via camera across city for proactive measure of shop closure and Crowd
management, Spitting cases find through CCTV surveillance and penalized them with E- memo
as well team is fining at spot and also display penalty amount details in LED also.
54 Rajkot Safai management via CCTV monitoring and pass on the message and photos via WhatsApp
group for removal of garbage, Hawking identification during this COVID-19 lockdown through
Anti Hawking system.
55 Vadodara IT team is following up home isolation persons and Home delivery contact numbers to provide
foods and vegetables
56 Karnal Essential goods like vegetable fruit and dairy products are provided at door step on demand on
phone call. In this way complete isolation is being practiced in Karnal
57 Karnal Cooked food and essential things are provided to needy people in the selected localities and
poor colonies taking all precautionary measures
58 Dharamshala Using Fire tenders for comprehensive surface disinfection by Sodium Hypochlorite solution
in the city.
59 Dharamshala Sanitation vehicles being used for IEC activities and COVID Warriors/Sanitary Workers being
paid advance wages.
60 Srinagar DDMA & Srinagar Smart City launched Social Protection Plan from today - women, children,
poor/ destitute, specially-abled, aged, & others in need- food packets, medicines, emergency
help/ services. [Taha (6006205805, Sameer (7006166039), Yamina (9419059348)]
61 Srinagar Srinagar Administration in collaboration with Govt. Medical College and NRLM has roped in
local NGOs and Units for production of these items. Supply starts in next 2 days. This is in
addition to already initiated procured by H&ME dept. for 1 Lakh PPE kits, 2.5 Lakh N95 Masks,
10 Lakh triple layer, 40K VTM, Sanitizers etc., out of which Srinagar gets due share
62 Hubbali-Dharwad Smart city ICCC developed two mobile applications to support the District Administration
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As on 29 March 2020
63 Mangaluru A dedicated Call Centre with helpline no. 1077 has been operationalized for monitoring
& advising the citizens under self-quarantine as telemedicine facility. Dedicated professionals
from Mangaluru Corporation, Police and Doctors are available at CCC, to take calls from the
citizens and provide appropriate information
64 Mangaluru The ICCC based control room is being used as a Single point to monitor multi-location,
multi departmental and multi-level activities. ICCC is fully equipped to monitor, Collect,
Consolidate and report Real time data on the pandemic
65 Shivamogga SSCL is using its Digital Virtual Library application to send alerts messages, tips to avoid
social contact and Real-time information received form District Administration on COVID
outbreak to all the subscribers
66 Tumakuru ICCC being converted as VC center and war room. GIS mapping of all foreign travelled
citizens of Tumakuru, who have entered city recently, after house to house survey by Asha
workers
67 Kochi Cochin Smart Mission Limited has started awareness through Social Media platforms.
68 Kochi Kochi Municipal corporation set up hand washing Kiosk at different location to promote the
campaign #BreakTheChain. Provided masks and hand sanitors to the health workers and public.
Kochi Municipal Corporation provided soap, Towel, gloves to the cleaning workers and
kudumbashree staffs. Provided 74000 corona awareness notices to the public.
69 Kochi City 24-hour control room and help desk setup to monitor the corona cases.
70 Kochi City fire force helping the city administrators by pitching in to disinfectant different locations like
bus stands, bus stops, railway stations, shops etc.
71 Kochi City police is tracking people returned to Kerala from high risk countries using technologies like
geo-fencing, location tracking and tracking by closest mobile tower.
72 Kochi District administration in co-ordination with municipalities and panchayats has identified
additional beds for preparedness in case the number of cases increases
73 Bhopal ICCC is being used as a helpline and tele-counselling centre for citizens. Integrated with
104, toll free no’s of ICCC published. The station operators at ICCC are trained to attend calls.
Medical officers are stationed at ICCC in different shifts to assist during any situation
74 Bhopal Media center at smart city: Documentation of best practice, advisories, data analytics, SOP's,
coordination with state media and rapid action team
75 Jabalpur Jabalpur is also engaging volunteers to provide food to needy and the poor. An additional
feature, i.e. engaged our Incubates to develop an app module through which we could supply
essential daily needs item at the doorstep, is underway and shall be up and running soon.
76 Gwalior Counselling Helpdesk: A 24X7 helpdesk has been setup at the ICCC. Trained professionals
resolve the queries raised by citizens at an initial level. These calls are then connected with a
designated doctor. This process is reducing the Panic by counselling the caller. The doubtful are
being encouraged to consult a doctor.
77 Satna Inviting volunteers for providing masks, sanitizers, foods and other essential items. General
stores are linked to Zomato to ensure home delivery of daily essential goods
78 Thane Communication via Webinars and Videos - Awareness videos, doctor panel discussions,
Facebook Live streaming
79 Pimpri-Chinchwad Network Connectivity at Isolation wards – Smart City Wi-Fi - High speed Wi-Fi network
connectivity services are been provisioned at designated Isolation Wards for making life easy for
the COVID patients
80 Pimpri-Chinchwad
81 Shillong The Meghalaya government has also released a music video song 'Stop Corona', sung by a
group of children, to spread awareness about the Coronavirus pandemic
82 Shillong For students hailing from outside Meghalaya & stranded due to COVID Lockdown, Student
Shelter Homes have been set up for assistance
83 Aizawl For safety of officers working in essential services, a hand washing basin has been installed at
the main entrance of premises.
84 Aizawl Use of drones for city surveillance and monitor activity of people on the streets
85 Ludhiana Work for identification of vulnerable section of society and ensuring food supply to them.
86 Amritsar Control room with a helpline is established at city level. This helpline can be reached for food
supply requirement, medicine requirements (for any problem), discussion on COVID 19
etc.).People can call on this helpline number and get medicine at home for non-serious diseases
/ chronic problems i.e. diabetes and blood pressure etc.
87 Amritsar A Facebook page is made where the details of nearby supplier of medicine etc. is provided for
all the areas of city. These suppliers can be contacted for supply at home. The details are sent to
MLAs and councillors so that it can spread fast.
88 Jalandhar Control room with a helpline is established at city level. This helpline can be reached for food
supply requirement, medicine requirements (for any problem), and discussion on COVID 19
etc.). People can call on this helpline number and get medicine at home for non-serious
diseases / chronic problems i.e. diabetes and blood pressure etc.
89 Jalandhar The helpline number is activated for the immediate resolving of issues related to
Sewerage, Water Supply and Electricity.
90 Udaipur Mapped all the areas where people having travel history of overseas or critical Indian
States in last 15 days and generated heat maps for close monitoring.
91 Udaipur Implemented Tracking system for ration supply to poor and destitute by mapping daily
high intensity areas and assigning these high demand areas to each donor.
92 Kota Remote digital medical consultation and connecting hyperlocal Medical stores
93 Kota Dedicated Student Helpline for resolving their issues due to large nos. in the city.
94 Kota With Joint CSR initiative and support from a factory in Kota, provided 5000 Litres. of
Sodium Hypochlorite to each district of Rajasthan.
95 Chennai Use of Drones in disinfection process.
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As on 29 March 2020
96 Chennai 25 doctors are engaged in ICCC, they had given 250 quarantine people each to guide their
counterparts and give them moral and psychological support. They will also refer necessary
medicines, if required.
97 Coimbatore Drones are used to sterilise public spaces
98 Coimbatore Social distance earmarking is maintained in all public spaces.
99 Madurai Providing Public taps with wash basins for hand wash in important locations - 30
Numbers. Hand Sanitizer prepared by Madurai City Municipal Corporation and applied to public
and official while entering in Government office.
100 Madurai Thermal sensor was used to check the body temperature of public, official entering the
Corporation office
101 Salem Amma canteen (Govt. Canteen) is used to give food to local public
102 Thanjavur Jet rodding machine is used as disinfection vehicle using sodium hypo chloride in big
streets. Similarly water wash pumps are used in small streets
103 Thanjavur Hostels of Educational institutes are converted as temporary quarantine centres.
104 Vellore 118 suspects are mapped with individual health experts for advice. The contact details
and medical history are shared and necessary advices given to the suspects.
105 Tirunelveli Authorities discussed with local medical shop owners; created the database and published
their contact details in daily news magazines and local cable advertisements. Citizens can
contact that number and get the medicines at their door steps without traveling.
106 Tirunelveli Discussed with vendors association and given specific timing and ensure them to keep the
social distancing with proper marking.
107 Tiruppur Hand wash facilities are arranged at important places with proper social distancing.
108 Erode City Authorities arranged COVID-19 awareness training for sanitary workers, driver,
sanitary supervisor mainly on hand washing program, social distancing and ask them to
demonstrate to the local public.
109 Erode Seal the affected area & disinfection process is carried out rigorously in that area in regular
intervals.
110 Erode Social distance is maintained in all public places with proper demarcation and officials
nominated in each zone to monitor and report.
111 Greater Warangal A list of foreign return persons has been received from State. A thorough survey is done
covering all households. A MOP survey is also conducted. The health report of all suspect
cases is taken twice a day.
112 Greater Warangal 3000 masks are prepared by prisoners in the city Jail. These are cloth based masks. These
are reusable unlike the surgical mask or N95masks which are costly as well as limited in supply.
A culture for hand washing with soap and water and awareness among citizens for its benefits is
raised. This is better as it will avoid panic among people for buying sanitizer during the time
when these are limited in supply.
113 Karimnagar Rapid Fever Survey is underway for whole Karimnagar. Medical teams are going door to
door keeping all precautions and getting information for high fever cases and assessing
recent travel history. This exercise is completed in that area where Indonesian delegation was
roaming and caused a suspected transfer of Covid19.
114 Agra Grocery at Doorstep: Shops/stores identified in 100 wards with their contact number and
RFID tags, the rates fixed for all items to prevent price-hike. Tie-ups with agencies for home
delivery to citizens.
115 Agra Creation of ICCC as war room: integration of all departments for various services, CCTV
surveillance used to monitor citizen/traffic movement in the city.
116 Kanpur Toll free Help line at ICCC
117 Kanpur Tracking of health services from ICCC
118 Lucknow For poor, homeless, volunteers & workers at hospitals: setup of Canteen in each zone (8
zones) for distribution of food.
119 Lucknow ITMS centre imparting information through PAS, VMD displaying messages.
120 Varanasi ICCC converted as war room. Surveillance and lockdown enforcement, PAS and VMD for
citizen awareness during normal period and for police and sanitary staff during lockdown
121 Varanasi Medical Services through Video Conference by Doctors
122 Prayagraj ICCC converted as 24x7 call centre for Citizens
123 Aligarh ICCC command and control centre is converted in COVID-19 control centre
124 Moradabad Registration of daily wage workers for government package distribution through Direct
Benefit Transfer
125 Saharanpur Identification of grocery shops for home delivery of items.
126 Dehradun 04 Hospitals and 01 Hotel have been connected with ICCC. All locations are indemnified
by the State Government for Isolation and Quarantine. Isolation and quarantine wards are
defined and are decided by the Health Department
127 Dehradun Dehradun has started E-Pass Service for essential services and emergency. It is available
on district website
128 New Town Kolkata Office level Interventions: Facial Recognition Attendance System installed at offices to
discourage the use of biometric attendance system. This ensures that the machine is not
touched by employees and facial reading can be taken from a distance, thus reducing physical
contact. Hand sanitizers have been provided at the entry / exit points in the office and masks
distributed to SPV members who are required to visit field offices and field sites
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As on 29 March 2020
Extraordinary Unique Step Regular step
Andaman & Nicobar Islands

(One City – Port Blair)
Port Blair
1. Andaman and Nicobar Islands suspended tourism activities. All tourism facilities of islands
such as on jetties, beaches, eco-tourism sites, and water sports activities remain suspended.
2. For the first time in 77 Years, Andaman and Nicobar Islands is cut-off from the World
Andhra Pradesh
(4 cities - Amaravati, Kakinada, Tirupati, Visakhapatnam)
Amaravati
1. Cautioning the whole public of Amaravati through public address systems and display of
COVID-19 awareness as banner in ASSCCL website (https://assccl.ap.gov.in)
2. Ensuring 100% sanitation in Amaravati and distribution of preventive homeopathy

medicine through local authorities in Amaravati.
Kakinada
1 Precautionary Measures and Awareness Videos/Audios from Municipal Health Dept. are being
played in Variable Message Display (VMDs) and Public Addressing System. Awareness
messages by using PAs on Covid-19 from Government General Hospital.
2 Availability of 24x7 helpdesk and Emergency Call Box at major locations in the city
3 Monitoring lockdown and helping District Police Office with help of CCC Surveillance System
Tirupati
1. Clearly Visible marking / stickers on each house of citizens who returned from foreign lands
(quarantined in Tirupati).
2. Home delivery of groceries to every house hold (Civil supplies dep)
3. De-centralizing the citizens’ gatherings for daily essentials (fruits/vegetables etc.) by
establishing more markets (marketing dept.).
4. Exclusive deployment/posting of one ward health secretary to monitor the situation and
strict vigil on their movement (revenue dept.).
Visakhapatnam
1. Disseminated information on COVID through Public Announcement system across the city
2. Displayed messages on its Variable Message Display Boards across the city.
3. The Contact center under Command and Control center is following up with foreign
returnees about their current status. Coordination with line departments like Public health,
city/district level administration
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As on 29 March 2020
Arunachal Pradesh
(2 cities – Itanagar, Pasighat)
Itanagar
1. Using the ICCC as State Control Centre against COVID-19. Non-medical team is deployed to
receive calls, and monitor progress and preparedness in all 26 districts of the state. The
medical team at the ICCC is providing support to health related queries of callers.
2. Three 24x7 Helpline Numbers and one WhatsApp Number have been circulated through the
Public Announcement System (PAS), Variable Message Display (VMDs) and social media for
facilitating people to reach out to the control room for help and with their queries.
Support is extended even to AP residents outside the state. Data collected on calls is being
digitized and maintained.
3. Social Media War Zone at ICCC to monitor the information being shared on social media.
A dedicated team is stationed for monitoring the news/reports/data that is being disseminated
on the State’s social media portals such as Facebook, Twitter, etc. All the news and
information that is being disseminated through the state portals is completely verified and
authenticated before making public.
Pasighat
1. Pasighat Smart City is using Variable Message Display screens and PAS for public information
dissemination to citizens
Assam
(One City -Guwahati)
Guwahati
1. Directly handled by Health Department. The department is distributing distributed food
grains among those less privileged
2. Essential Service Passes are being issued through the local Police for persons from
Exempted Categories during Lockdown21
3. Social distancing is being ensured while selling of essential goods and is ensured by the
citizens and the City Police
4. Sanitation activities are carried out across the city. Anti-bacterial is being sprayed in all
corners of the city to keep it safe from any kind of infection. 1,200 workers assigned duty,
door-to-door garbage collection will be carried in the morning hours, sanitation workers will be
deployed across the city after sundown to spray disinfectants
Bihar
(4 cities - Bhagalpur, Biharsharif, Muzaffarpur, Patna)
Bhagalpur
1. Citizen Awareness initiatives-- Radio and Television Announcement, Pamphlet distribution
of Do's and Don'ts.
2. Preparation and distribution of Sanitizer in collaboration with Tapovan prakritik Chikitsa,

TNB college and Nagar Nigam.
3. Distribution of mask, jackets and gloves to Safai Karamchari who are working 24x7.
4. Developed an identification sheet to tag home under quarantine.
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Muzaffarpur
1. In-house Masks by SHG women - Muzaffarpur is concerned about health of labour, hence
they have provided masks and gloves to labour. Considering shortage of masks we are getting
it prepare by our own NULM team.
2. Disinfectant spray - Sanitization of whole city is under way using Fogging, anti-larva spray
and disinfectant spray.
3. Safety and Welfare of labour - We have provided lemons to our labour to sensitize
themselves and making them aware about good health and Nutrition.
Chandigarh
(One City - Chandigarh)
Chandigarh
1. Distribution of essential supplies to RWAs though 70 CTU buses from Central market
which has been created as hub for supplying grocery, vegetables.
2. Formation of sector response team for grievance redressal
3. ATM Vans been deployed by banks which are sanitized after every use, doorstep delivery of
banking services.
Chhattisgarh
(3 cities - Bilaspur, Atal Nagar, Raipur)
Bilaspur
1. Rescue Work: - Since Bilaspur being the zonal head of South Eastern Central Railways many
passengers were stuck in between their journey so to maintain minimum risk of spreading the
virus infection the passengers were shifted to Raen Basera with proper sanitation, food water
and space until the Nationwide Lockdown is removed all expenses are borne by Municipality
itself
2. Free Home Delivery of Goods- people in need for provisional items for home can contact to
Municipality and the goods are delivered on cash on delivery basis.
3. Social Distancing- stickers are being placed on floor in front of necessary shops and people
are forced to practice social distancing by standing on that sticker placed almost 1.5 meters
from the nearest sticker.
4. Door to Door Collection- To maintain hygiene throughout the city door to door waste
collection services are still being carried out with at-most care. Special stickers are placed on
the front wall of Suspected Corona Virus exposed homes and the waste is collected and
disposed by another agency scientifically
Raipur
1. Food control room - under this initiative cooked and uncooked as provided by the people is
stored in the control room. This food is then distributed through NGOs and volunteers all
around the city
2. Smart blocks - smart blocks are printed and pasted at sufficient distance outside ATM,
grocery shops, medical stores to promote social distancing
3. COVID war room in Raipur ICCC – (i) Sanitization of the city is monitored ward wise, zone
wise through ICCC and collaboration of drone survey; (ii) Public announcement system in all
the signals is done though ICCC; (iii) A web portal is made in which all types of complaint
(Corona/ general) requirement of citizens, information (testing of Corona virus nearby,
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As on 29 March 2020
symptoms of virus). This website will go live by today Evening. This will be the single window
system for all Corona as well as other queries of the citizens in district level. people will be able
to connect with the help desk with a defined
4. When there was shortage of masks all over the city, NULM women and SHG came over and
within 5 days around 5000 masks were made by them which were distributed to all the
cleaning staff of Municipal Corporation, health department and other important people giving
their services in this time
Daman & Diu

(One City - Diu)
Diu
1. Door to door awareness program is going on with all precautions and social distance. One
bottle of sanitizer is distributed at each household free of cost.
2. All market place is monitored for social distancing. Token system has been placed so as to
limit the crowd at any single place in the market.
3. Shops for essential supplies are looked after by officials as whether all the items are sold
at prescribed rates and consumers are not overcharged. The stocks for essential items are
also monitored by officials.
Dadra and Nagar Haveli

(One City - Silvassa)
Silvassa
1. Reached out to the citizens through campaigns stating what not to be done by the use of
Social Media, Electronic and Print media
2. Distribution of food for the poor people and the homeless
3. Masks and sanitizers are being distributed and regular sanitization activities are being
carried out by the city
4. Issued public Advisory on COVID prevention through Media channels
Gujarat
(6 cities - Ahmedabad, Dahod, Gandhinagar, Rajkot, Surat, Vadodara)
Ahmedabad
1. Civic duties and health related information is being constantly disseminated via the 45
VMDs placed at strategic spots across the city, so that people are made aware of the dangers
of the disease and the mandated requirement of social distancing and ban on personal
movement except in case of emergency. This is in support of the wider #NAMASTEAMDAVAD
program currently being run to inculcate social discipline.
2. Under the citizen grievance redressal helpline (CCRS), a special COVID-19 related
category of complaints has been created and relevant authorities and departments are being
notified as soon as there is a citizen complaint related to COVID-19. This is further mapped to
the ward based Asst. Municipal Commissioners for senior level check on work done on ground.
3. There are approx. 550 ANPR cameras located at key junctions, these cameras are
constantly mapping the registration numbers of vehicles passing through those junctions.
Through their use frequent offenders who are breaking the law may be traced and accordingly
penalized.
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Dahod
1. Displayed video to create awareness on COVID-19 on Kiosk
2. Every hour message regarding COVID-19 is spread through speakers
Gandhinagar
1. Corona counselling through video conferencing from ICCC, Important instructions
related corona (COVID-19) have been played on our PA (Public Address) systems on a loud
volume so nearby residents can clearly hear and can act likewise.
2. Health team (Expert Doctors) suggests initial steps/precautions to the home quarantine or
corona suspicious patients through video conference only, contact numbers of grocery stores
for all sectors of Gandhinagar have been distributed to the citizens of the city through
Gandhinagar Municipal Corporation’s website.
3. Novel Corona self-reporting form has also been generated and distributed to the
citizens from Gandhinagar Municipal Corporation’s website, COVID-19 tracking application is
under implementation for the live tracking of home quarantine’s movement. And alert will be
generated in Command and control center if they leave their places.
Rajkot
1. Publicity via LED for COVID 19 preventive measures and How to save yourself from
Covid-19, Announcement via Public announcement system for COVID 19 preventive
measures and asked people not to roam in the city.
2. Surveillance of City via camera across city for proactive measure of shop closure and
Crowd management, Spitting cases find through CCTV surveillance and penalized them with E-
memo as well team is fining at spot and also display penalty amount details in LED also.
3. Safai management via CCTV monitoring and pass on the message and photos via
WhatsApp group for removal of garbage, Hawking identification during this COVID-19 lockdown
through Anti Hawking system.
Surat
1. Surat Municipal Corporation has taken various IT initiatives to fight COVID-19. SMC has
developed SMC COVID-19 Tracker System which includes a web portal and Mobile
application named “SMC COVID-19 Tracker” to track people who have abroad or interstate
travel history and persons who have come in direct contact with positive COVID-19 individual.
Details of travellers and other individuals are collected through various sources like Self
Declaration form on SMC website, calls received on helpline number, international traveler
information received GoI etc.
2. SMC has also started a helpline number 1-800-123-800 where citizen can share details
about travellers or suspects. The details are verified by SMC team including health officials.
A field team visits the location and if the details provided on helpline is verified, the individual
is asked to stay in home quarantine and they are also assigned unique Tracker ID and are
asked to download SMC COVID-19 Tracker Mobile.
Vadodara
1. All Social Media official handle updated with new information/ announcement etc. by Police,
Corporation, Collectorate
2. IT team is following up home isolation persons and Home delivery contact numbers to provide
foods and vegetables
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3. Awareness campaign through Public Address System, Online corona related messages on
VMB, Self-Declaration form on website along with link for contribution, Toll free number for
foreign - details from neighbours, WhatsApp number for helping citizens
4. Fighting Corona Together (I Care for Vadodara) a crowd sourcing initiative

5. Novel Corona Self Reporting Form to track COVID-19 cases https://vmc.gov.in
Haryana
(2 cities – Faridabad and Karnal)
Faridabad
1. City is being monitored through CCTVs at ICCC 24x7 by Police personnel for any public
gathering is noticed in any area/location through ICCC control center it informs the concerned
police station to take immediate action;
2. If a person in need (medical help) gets noticed through CCTVs then it gets informed to nearby
hospital to provide immediate help.
3. Through ICCC, police personnel is using Public Address System (PA), which are installed at
every corner of the city, to spread awareness of COVID19 protection guidelines to the citizen
**At ICCC adaptive traffic lights are also being monitored by traffic police. In case of any
medical need/emergency, Ambulances are allowed free passage across the traffic lights
corridor through ICCC
Karnal
1. Essential goods like vegetable fruit and dairy products r provided at door step on demand on
phone call. In this way complete isolation is being practiced in Karnal
2. Strict vigil by police staff in controlling and educating the masses Sanitizers are provided at all
important places for the emergency staff
3. Cooked food and essential things are provided to needy people in the selected localities and
poor colonies taking all precautionary measures
Himachal Pradesh
(2 cities – Dharamshala, Shimla)
Dharamshala
1. Using NULM SHG for Stitching reusable masks for routine use
2. Using Fire tenders for comprehensive surface disinfection by Sodium Hypochlorite

solution in the city.
3. Sanitation vehicles being used for IEC activities and COVID Warriors/Sanitary Workers being
paid advance wages.
Shimla
1. The Help line # 1916 strengthened to help citizens and effectively being managed.
2. Use of PA systems on Garbage vehicles plying in the city enhancing awareness
3. All bill payments in Municipal corporation made online. The Over the counter payment mode
suspended.
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As on 29 March 2020
Jammu and Kashmir

(2 cities – Jammu and Srinagar)
Jammu
1. Sanitizing key areas of Jammu city at war footing. In the sanitization drive the allied material
Spray pumps and Sodium hypochlorite sent to all 75 councilors for spraying in every ward on
war footing
2. Public awareness campaigns through Social/ Print Media sites like Twitter, Facebook,
Newspapers, Media, etc.
3. As per JMC norms – Issue a kit which includes caps, gloves, gum boots, jackets and masks to
all sanitation workers but, poor facilities are making working conditions tough for them
Srinagar
1. Home-delivery of PDS ration to 1.60 Lakh families in Srinagar will start from 28th March under
strict safety-protocol. Depts. of Food, Agriculture, Police along with Magistrates, SRTC, SMC
and volunteers included
2. DDMA & Srinagar Smart City launched Social Protection Plan from today - women, children,
poor/ destitute, specially-abled, aged, & others in need- food packets, medicines, emergency
help/ services. [Taha (6006205805, Sameer (7006166039), Yamina (9419059348)]
3. Srinagar Administration in collaboration with Govt. Medical College and NRLM has roped in
local NGOs and Units for production of these items. Supply starts in next 2 days. This is in
addition to already initiated procured by H&ME dept. for 1 Lakh PPE kits, 2.5 Lakh N95
Masks, 10 Lakh triple layer, 40K VTM, Sanitizers etc., out of which Srinagar gets due share
Jharkhand
(One City - Ranchi)
Ranchi
1. Variable message signboards installed under ICCC of Ranchi Smart City are used to display
awareness messages for COVID 19.
2. Public address system installed under ICCC is used to make announcements by city
administration and police departments during lockdown and urging people to follow the
guidelines.
3. 1% hypochlorite solution is used for sanitization of whole city using fogging machines.
Karnataka
(7 cities: Belagavi, Bengaluru, Davanagere, Hubballi-Dharwad, Mangaluru, Shivamogga, Tumakuru)
Belagavi
1. Important information disseminated through display boards located in the prominent
places of city.
2. Audio jingles on Convid-19 through 85 auto trippers in the entire city
3. Crowd monitoring through CCTVs and regular announcements through Public Address
Systems from ICCC
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As on 29 March 2020
Bengaluru
1. BBMP developed a Coronavirus War room in record 24 hours. This 24x7 Command and
Control center has mapped each Covid-19 positive case using GIS, tracking health care
workers using GPS, and Drawing up containment plan using heat mapping technologies.
2. It will act as a virtual training center for Doctors & health care professionals to follow
WHO Covid-19 guidelines.
3. Using Surveillance technologies, real-time tracking of ambulances and Disinfection services

with GPS
Davanagere
1. Digital Display Boards at 10 location being used to create awareness towards COVID-19
using the slides provided by the Health Department and displaying the emergency health
department contact number.
2. ICCC used for CCTV Monitoring by Police department, to monitor live feeds at SP office,
for public crowd detection and taking necessary actions at respective places.
3. Public Address System being used to inform imposition of section 144 in case of crowd and
announcements about lock down at regular intervals by police department from SCCC centre.
Hubbali-Dharwad
1. Citizen awareness through jingles played on 150 Auto tippers in the entire 67 ward of
Hubbali city
2. Awareness about the PM Janata Curfew and its monitoring facilitated in Hubbali
3. Smart city ICCC developed two mobile applications to support the District Administration
Mangaluru
1. Mangaluru Smart City Command & Control Centre (ICCC) is acting as a 24X7 central
control room for monitoring COVID-19 situation in the D.K. district.
2. A dedicated Call Centre with helpline no. 1077 has been operationalized for monitoring
& advising the citizens under self-quarantine as telemedicine facility. Dedicated professionals
from Mangaluru Corporation, Police and Doctors are available at CCC, to take calls from the
3. The ICCC based control room is being used as a Single point to monitor multi-location,
multi departmental and multi-level activities. ICCC is fully equipped to monitor, Collect,
Consolidate and report Real time data on the pandemic
Shivamogga
1. Shivamogga Smart City is updating Covid-19 awareness information and precautions to be
taken by public on its social media platforms
2. SSCL is using its Digital Virtual Library application to send alerts messages, tips to
avoid social contact and Real-time information received form District Administration on COVID
outbreak to all the subscribers
3. SSCL staff are involved in preparing the COVID containment Micro plan along with the District
Administration
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As on 29 March 2020
Tumakuru
1. TSCL supplied drone (being used by police) to survey the area and also creating awareness on
COVID 19 through public address system in the drone
2. ICCC being converted as VC center and war room. GIS mapping of all foreign travelled
citizens of Tumakuru, who have entered city recently, after house to house survey by Asha
workers
3. Display boards are being used to create awareness on corona virus
Kerala
(2 cities – Kochi and Thiruvananthapuram)
Kochi
1. Cochin Smart Mission Limited has started awareness through Social Media platforms.
Kochi Municipal corporation set up hand washing Kiosk at different location to promote the
campaign #BreakTheChain. Provided masks and hand sanitors to the health workers and
public. Kochi Municipal Corporation provided soap, Towel, gloves to the cleaning workers and
kudumbashree staffs. Provided 74000 corona awareness notices to the public.
2. City 24-hour control room and help desk setup to monitor the corona cases.
City fire force helping the city administrators by pitching in to disinfectant different locations
like bus stands, bus stops, railway stations, shops etc.
City police is tracking people returned to Kerala from high risk countries using technologies like
geo-fencing, location tracking and tracking by closest mobile tower.
District administration in co-ordination with municipalities and panchayats has identified

additional beds for preparedness in case the number of cases increases
3. Shelter homes and food packet distribution for homeless and street dwellers.
Kudumbashree and Asha workers are providing free food to the people with no support
available. Health supervisors are supported by kudumbashree , Asha workers, councilors and
NGOs to ensure wider reach and faster action
Lakshadweep
(1 city – Kavaratti)
Kavaratti
1. All activities are being carried out by the UT administration and its respective Health
Department. Sanitization activities are being carried out by the city like regular cleaning
2. All areas are put under lockdown barring shops with essential services. The services of Jetties
and Boats have been cancelled by the Administration preventing the flow of people to the
Islands
3. Awareness is being raised through media and local media regarding the importance of social
distancing and staying indoors
Madhya Pradesh
(7 cities – Bhopal, Indore, Jabalpur, Gwalior, Ujjain, Satna, Sagar)
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As on 29 March 2020
Bhopal
1. Smart City office in Bhopal has been converted into war room to combat coronavirus in the
city. Under the leadership of Smart City CEO, the Citizen Support System Team is formed on
24 March 2020 as part of city efforts to contain the virus. Smart city CEO will lead the control
team and data centre. City Administration issued helpline number 07552570328 and WhatsApp
number 9301089967 for people to get information or register complaints on coronavirus cases.
2. ICCC is being used as a helpline and tele-counselling centre for citizens. Integrated
with 104, toll free numbers of ICCC published. The station operators at ICCC are trained to
attend calls. Medical officers are stationed at ICCC in different shifts to assist during any
situation
3. Public Announcement Systems are being used by ICCC operators to disseminate

information at traffic junctions. Police is using ICCC to monitor people’s movement in various
areas
4. Media Center at smart city: Documentation of best practice, advisories, data analytics,
SOP's, coordination with state media and rapid action team
Indore
1. The entire ICCC is acting as a 24X7 central control room for monitoring COVID-19
situation in the district. A dedicated Call Centre with helpline no. 0731-2567333 has been
operationalized for addressing the concerns of the citizens with regard to this pandemic
2. WhatsApp video calling facility will be operationalized soon, which will enable people to interact
with Doctors, inform them about their symptoms and get appropriate advices. ICCC is acting as
a base for collecting all data with regard to COVID-19, which may be analyzed and used as and
when required;
3. Dedicated team of 50 people monitoring the entire situation including Quarantine/Isolation

facilities.
Jabalpur
1. Established Corona War Room at ICCC and integrated State helpline of Health 104 and
CM helpline 181 through SWAN. ICCC is transferring calls to 5 categories viz. Type A, B, C,
D and E as designated by the state. Through PRI system 15 helplines from 07612637501-15
has been operationalized. All calls are being recorded as. Calls that require immediate medical
attention are transferred through intercom to the Medics team who are stationed at ICCC
24X7;
2. Dedicated Rapid Response Team (RRT) and Mobile Action Unit (MAU) are present on ground
ward wise who coordinates with officials present at ICCC regarding screening, ambulance,
quarantine etc. Facilities of Telemedicine and Video consultation of citizens through WhatsApp
video call +917222967605 is in place. All the operators are given daily tasks to monitor
Quarantine citizens, Passengers who came from abroad recently and resolve general queries
regarding Covid-19;
3. Jabalpur is also engaging volunteers to provide food to needy and the poor. An
additional feature, i.e. engaged our Incubates to develop an app module through which we
could supply essential daily needs item at the doorstep, is underway and shall be up and
running soon.
Gwalior
1. Counselling Helpdesk: A 24X7 helpdesk has been setup at the ICCC. Trained professionals
resolve the queries raised by citizens at an initial level. These calls are then connected with a
designated doctor. This process is reducing the Panic by counselling the caller. The doubtful are
being encouraged to consult a doctor.
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As on 29 March 2020
2. Audio and Video Conferencing: To ensure a swift and seamless communication with the
respective officials/ doctors and other concerned departments, the Situation Room has been
readied to facilitate Video Conferencing (exclusive Whatsapp number for Video Calls) and
Emergency Meetings.
3. Monitoring Centre: The ICCC based control room is being used as a Single point to monitor
multi-location and multi-level activities. ICCC is fully equipped to monitor the most critical part
i.e. the Isolation Centres and Quarantine Zones. Efforts are on to integrate them with CCTVs
for monitoring and establish Video Conferencing whenever required
Ujjain
1. The entire ICCC is acting as a 24X7 central control room for monitoring COVID-19
situation in Ujjain. 2 Doctors are stationed at ICCC 24X7 to take video conferencing/ Telephone
calls from the citizens and give appropriate advices based on the symptoms. 40 Medical Mobile
Units (MMU) are operationalized to distribute medicines to people based on prescriptions by
doctors;
2. A dedicated Call Centre has been operationalized at ICCC, which takes calls from the
citizens and provide appropriate information. Calls has been categorized into 5 categories viz;
1) Type-A: General information about what is COVID-19, what are the symptoms etc.;
2) Type-B: People informing about a likely COVID-19 patient;
3) Type-C: A person who is apprehensive that he/she has COVID-19;
4) Type-D: People who are quarantined/isolated and wants to know about their condition and
future course of action; and
5) Type-E: Any other problem related calls, such as non-availability of essential goods, etc.
Every two hours the above collected information with regard to the calls received is
disseminated to the citizens to keep them updated and avoid panic;
3. 7 Rapid Response Teams (RRT), each comprising of a Revenue Officer, Police Officer, An
Official from Municipal Corporation and a Doctor, are on ground for visiting likely patients,
distribute medicines and also sending testing requests to the concerned department.
Public Announcement Systems and Variable Messaging Display Boards are continuously
disseminating COVID-19 related precautionary measures.
Satna
1. The entire ICCC is acting as a 24X7 central control room for monitoring COVID-19.
citizens and provide appropriate information. Doctors are stationed at ICCC 24X7 to take video
conferencing/ Telephone calls from the citizens and give appropriate advices based on the
symptoms
3. Inviting volunteers for providing masks, sanitizers, foods and other essential items. General
stores are linked to Zomato to ensure home delivery of daily essential goods
Sagar
1. The entire ICCC is acting as a 24X7 central control room for monitoring COVID-19.
3. Doctors are stationed at ICCC 24X7 to take video conferencing/ Telephone calls from the
citizens and give appropriate advices based on the symptoms
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As on 29 March 2020
Maharashtra
(8 cities – Pune, Solapur, Aurangabad, Kalyan-Dombivali, Nagpur, Nashik, Thane, Pimpri-Chinchwad)
Pune
1. Public Wi-Fi coverage extended to Quarantine Centers. In order to help isolated &
quarantined patients fight mental stress and psychological challenges during extended period
of isolation, Pune Smart City along with Pune Municipal Corporation has extended its Wi-Fi
coverage specifically at isolation & quarantine centres. This helps patients stay connected with
their loved ones virtually.
2. City-wide Web/mobile based dashboard with GPS tracking and analytics for tracking
COVID 19 patients and facilities. Pune Smart City is working on web & mobile based dashboard
consisting of live GPS, Geo-fencing & analytics for all the stakeholders of Pune administration
to keep track of patients, quarantine cases, contact tracing and community surveillance and
plan resources including quarantine facilities, isolation beds and associated manpower for
responding to the current challenges. The COVID-19 response team of Pune administration
consisting of District Collector, Divisional Commissioner, Disaster management, health officials,
and IT team of PMC are utilizing the Smart City Command & Control Center facilities and inputs
to carry out their activities.
3. Effective communication using Smart Elements - Variable Messaging Devices (VMD):

Creatives of precautionary measures including Do's & Don’ts have been published at all VMDs
(161 locations) which are strategically located in public places across Pune.
Public address system (PA): The honorable Mayor of Pune, Municipal Commissioner & Addl.
Municipal Commissioner of Pune's direct appeal through both audio-visual mediums & audio
jingles related to COVID-19 has been broadcast live every thirty minutes using PA systems
between 7 AM to 10 PM daily, strategically located in public places across Pune. Pune police are
utilizing the PA systems for crowd control, incident management and awareness drives.
Pune Smart City along with Pune Municipal Corporation has deployed all its social media
platforms to disseminate live, updated and correct information to the public to ward off any
rumor-mongering and false news spreading.
Nagpur
1. Drone based mapping of city areas - Used in reporting unusual activity and crowd control;
Looking after homeless and shifting them to designated city shelters
2. Communication: (1) Using Public Address System; (2) Playing recorded messages from
SWM vehicles plying across city and (3) E-Gov app based solution to be operationalized for
managing city wide departments involved in COVID 19 management
Nashik
1. Institutional Quarantine Facility set up: Setting up quarantine facilities in the city. Total
1000 facilities have been set up till now with coordination with DC office and other
departments. After 14 days of quarantine/testing positive cases if any will be shifted to
designated medical facility
Thane
1. Digi Thane: WhatsApp based broadcast list of DigiThanekars made to share information.
Developed citizen self-assessment test on COVID 19 for helping Health Department to analyze
– High Risk, Low Risk, Med. Risk patients and reaching out to the Quarantined persons
2. Social Media Reach out Campaigns – regular updates by state/municipality/CM updates
SMS Reach out Campaign. Home quarantine SMS support
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As on 29 March 2020
3. Communication via Webinars and Videos - Awareness videos, doctor panel discussions,
Facebook Live streaming
Pimpri-Chinchwad
1. COVID -19 Citizen Awareness VMD
COVID-19 awareness messages are being published for citizens on VMD placed at critical
junctions of the city from last one month
2. Smart City Mobile Application
Active COVID 19 services:

• Citizen Health Survey along with Health Status Dashboard
• Quarantined Movement Check
• Authentic Information Dissemination
• Health Volunteer Registration
Upcoming COVID 19 services
• Information about Public Distribution shops
• Information about nearby approved essential services operative establishments
• Information on Hospitals near me
3. Network Connectivity at Isolation wards – Smart City Wi-Fi
High speed Wi-Fi network connectivity services are been provisioned at designated Isolation
Wards for making life easy for the COVID patients
Meghalaya
(1 city – Shillong)
Shillong
1. Directly handled by Health Department. The Smart City has extended support in the form of:
Volunteers, Public awareness campaigns and Procurement of essentials
2. The Meghalaya government has also released a music video song 'Stop Corona', sung by a
group of children, to spread awareness about the Coronavirus pandemic
3. Sanitization of the city by regular spray and awareness campaigns aided with strict
monitoring by City Police. Lockdown issued and curfew imposed prohibiting assembly of 5 or
more people in public places
4. For students hailing from outside Meghalaya & stranded due to COVID Lockdown, Student
Shelter Homes have been set up for assistance
Mizoram
(1 city – Aizawl)
Aizawl
1. For safety of officers working in essential services, a hand washing basin has been installed at
the main entrance of premises.
2. They had taken a measure of asking all the expats (who visited Mizoram in previous 10 days)
to work mandatorily from home. This instruction was issued before the lockdown
3. Hand sanitizers have been provided at the seat of every employee.
Nagaland
(1 city – Kohima)
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As on 29 March 2020
Kohima
1. Use of road cleaning vehicles to sanitise the city
2. Providing special permit in collaboration with Kohima Municipal Council to facilitate Last Mile
Delivery start-ups/companies to comply with sanitary regulations.
3. Use of drones for city surveillance and monitor activity of people on the streets
Odisha
(2 cities – Bhubaneswar, Rourkela)
Bhubaneswar
1. Setting-up of an exclusive call centre for COVID-19 information and medical facilities
2. Exclusive team of BMC officials gathering information on persons having travel history, visiting
their respective residences and making sure of there being quarantined
3. Some BSCL officers are monitoring sanitisation and cleaning of each and every city facilities
and utilities being carried out by the Bhubaneswar Municipal Corporation.
Punjab
(3 cities – Ludhiana, Amritsar, Jalandhar)
Ludhiana
1. Quarantine facilities have been established by Ludhiana City Administration. A medical supply
demand-availability gap is also assessed on regular basis so that the shortage may not occur
for any essential medicine.
2. A war room is under operation to gather the complaints under lock down as well as to issue the
passes for the persons who are in to essential services and need to move out of home.
3. Work for identification of vulnerable section of society and ensuring food supply to them.
Amritsar
1. Control room with a helpline is established at city level. This helpline can be reached for food
supply requirement, medicine requirements (for any problem), discussion on COVID 19
etc.).People can call on this helpline number and get medicine at home for non-serious diseases
/ chronic problems i.e. diabetes and blood pressure etc.
A Facebook page is made where the details of nearby supplier of medicine etc. is provided for
all the areas of city. These suppliers can be contacted for supply at home. The details are sent
to MLAs and councilors so that it can spread fast.
2. Sanitization of whole city is under way using chemicals as specified. Help from fire brigade is
taken for such sprays.
3. A delivery mechanism preparation is underway with the discussion of MLAs. This shall cover
daily needs supply to households at their home. Areas wise delivery boys shall be placed to
supply all essential items to home so as to reduce number of people visiting market or coming
out of home for shopping.
Jalandhar
1. Control room with a helpline is established at city level. This helpline can be reached for
food supply requirement, medicine requirements (for any problem), and discussion on COVID
Page 21 of 29
As on 29 March 2020
19 etc.). People can call on this helpline number and get medicine at home for non-serious
diseases / chronic problems i.e. diabetes and blood pressure etc.
2. The helpline number is activated for the immediate resolving of issues related to
Sewerage, Water Supply and Electricity.
3. DC has given specific sector to be looked after by identified by designated SDMs and other
senior officers to look after critical issues i.e. food supply, medicine supply, other essential
supplies etc.
Rajasthan
(4 cities – Jaipur, Udaipur, Ajmer, Kota)
Jaipur
1. Surveillance and lock-down enforcement through ICCC
2. Awareness to public and sanitary staff reminding their duties and responsibilities through PA
and Variable message display system.
3. Response to all calls received in control room and information received is being passed to QRT
for effective control of COVID 19.
Udaipur
1. Mapped all the areas where people having travel history of overseas or critical Indian
States in last 15 days and generated heat maps for close monitoring.
2. Implemented Tracking system for ration supply to poor and destitute by mapping daily
high intensity areas and assigning these high demand areas to each donor.
3. Made interactive IEC material for awareness
Kota
1. Remote digital medical consultation and connecting hyperlocal Medical stores
2. Dedicated Student Helpline for resolving their issues due to large nos. in the city.
3. With Joint CSR initiative and support from a factory in Kota, provided 5000 Litres. of
Sodium Hypochlorite to each district of Rajasthan.
Tamil Nadu
(11 cities – Chennai, Coimbatore, Madurai, Salem, Thanjavur, Vellore, Thoothukudi, Tiruchirappalli, Tirunelveli, Tiruppur, Erode)
Chennai
1. Use of Drones in disinfection process.
2. 25 doctors are engaged in ICCC, they had given 250 quarantine people each to guide their
counterparts and give them moral and psychological support. They will also refer necessary
medicines, if required.
3. Three officers team which consists of police, revenue official and corporation health
official at zonal level to ensure minimize people movement.
Hired 100 buses from local transport authority and used for sanitary workers traveling.
Providing separate ID cards for COVID-19 volunteers.
Page 22 of 29
As on 29 March 2020
Coimbatore
1. Commissioner is addressing the public through local media to seek citizen co-operation.
2. Drones are used to sterilise public spaces
3. Social distance earmarking is maintained in all public spaces.
Madurai
1. Providing Public taps with wash basins for hand wash in important locations - 30
Numbers. Hand Sanitizer prepared by Madurai City Municipal Corporation and applied to public
and official while entering in Government office.
2. Daily twice, a solution with 5% Lizol is being applied in public places, markets, schools,
roads, using 7 numbers of Jet Roding Machines. Also 100 Numbers of hand sprayers are used
for application of 5% of lizol solution in streets covering 100 wards of Madurai Corporation
3. Thermal sensor was used to check the body temperature of public, official entering the
Corporation office
Salem
1. Night shelters are used to homeless people and providing free food
2. Amma canteen (Govt. Canteen) is used to give food to local public
3. Special team is arranged in each zone (police, revenue official and corporation official to avoid
people movements.
Thanjavur
1. Jet rodding machine is used as disinfection vehicle using sodium hypo chloride in big
streets. Similarly water wash pumps are used in small streets
2. Closely working with fire service departments, use their resources for disinfection works
3. Hostels of Educational institutes are converted as temporary quarantine centres.
Vellore
1. Special team is arranged within Corporation to move at street level to spread the awareness
and to monitor the food supply chain.
2. 118 suspects are mapped with individual health experts for advice. The contact details
and medical history are shared and necessary advices given to the suspects.
3. All entry points to city are controlled and separate checking and sanitizing arrangements
are made.
Thootukudi
1. Separate arrangements has been made by corporation authorities for vegetable and food
chains and published their database in daily news
2. Community centres used to provide food for homeless/orphanage daily wage vendors etc.
3. Migrant labours are accommodated separate community halls and arrange food facilities.
Page 23 of 29
As on 29 March 2020
Tiruchirappalli
1. City Authorities has arranged for special sanitary team with proper dress code and safety
masks to collect the waste from Quarantine houses and that waste is not segregated or merge
with general wastes that is directly taken for Incineration.
2. Decentralise market place & earmark separate market at zonal level to decongest the crowd.
3. Each Junction is posted with one officials (Police/ revenue/ corporation staffs) to manage
the unnecessary movements of people and give necessary training to local people.
Tirunelveli
1. Authorities discussed with local medical shop owners; created the database and published
their contact details in daily news magazines and local cable advertisements. Citizens can
contact that number and get the medicines at their door steps without traveling.
2. Discussed with vendors association and given specific timing and ensure them to keep the
social distancing with proper marking.
Tiruppur
1. Auto Announcement and bit notices on DOs and DON’Ts are pass-on to all households
through sanitary workers.
2. Hand wash facilities are arranged at important places with proper social distancing.
3. Homeless people are isolated in corporation community halls and food arrangements is
ensured by Corporation.
Erode
1. City Authorities arranged COVID-19 awareness training for sanitary workers, driver,
sanitary supervisor mainly on hand washing program, social distancing and ask them to
demonstrate to the local public.
2. Seal the affected area & disinfection process is carried out rigorously in that area in regular
intervals.
3. Social distance is maintained in all public places with proper demarcation and officials
nominated in each zone to monitor and report.
Telangana
(2 cities – Greater Warangal, Karimnagar)
Greater Warangal
1. A list of foreign return persons has been received from State. A thorough survey is done
covering all households. A MOP survey is also conducted. The health report of all suspect
cases is taken twice a day.
2. 3000 masks are prepared by prisoners in the city Jail. These are cloth based masks. These
are reusable unlike the surgical mask or N95masks which are costly as well as limited in
supply. A culture for hand washing with soap and water and awareness among citizens for its
benefits is raised. This is better as it will avoid panic among people for buying sanitizer during
the time when these are limited in supply.
3. Sanitization of whole city is under way. Services of fire departments are used for the same. All
MLAs and senior officers themselves monitoring this.
Quarantine facilities are prepared at various places including many hospitals. Medical
college is asked to work on helpline numbers for various queries related to Corona.
Page 24 of 29
As on 29 March 2020
4. A helpline number is established and monitored by all the heads of respective departments in
city administration. Awareness is spread in municipal vehicles which are used for waste
collection. Police vehicles are also used for awareness
Karimnagar
1. Rapid Fever Survey is underway for whole Karimnagar. Medical teams are going door to
door keeping all precautions and getting information for high fever cases and assessing
recent travel history. This exercise is completed in that area where Indonesian delegation was
roaming and caused a suspected transfer of Covid19.
2. A complete lockdown is done for the area where Indonesian people stayed. It is a zone of
around 400 households. No outside person can go inside this area and no one can come out
from this classified zone. All necessary supplies of vegetables and groceries are ensured by
Municipal Corporation. Initially vegetables are given by Municipal Corporation while some
vendors have been identified to supply groceries.
3. Sanitization of whole city is under way using tractor mounted jets and bleaching powder as
chemical.
Tripura
(1 city – Agartala)
Agartala
1. The entire city has been sanitized. 30,000 litres of disinfectants everyday day night till April
6. Massive disinfection of all public places 10pm to 06 am daily - roadsides, shops, hospitals,
ATMs, International check post etc., using 1% hypochlorite spray. The city has modified our
suction jetting machines normally used for covered drain cleaning for this purpose
2. Cooked food packets to all urban destitute, homeless, stranded construction labour.
Centralized kitchen, distribution of food using vehicles.
3. The food for distribution to poor people and the homeless is prepared by SHGs under DAY
NULM
Uttar Pradesh
(10 city – Agra, Kanpur, Lucknow, Varanasi, Prayagraj, Aligarh, Jhansi, Bareilly, Moradabad, Saharanpur)
Agra
1. Smart Health Centre: Distribution of Masks, Sanitizers at subsidized rates, General
Awareness to all citizens. 325 patients took consultation in March and 675 patients in February.
1015 sanitisers and 935 masks were distributed
2. Grocery at Doorstep: Shops/stores identified in 100 wards with their contact number and
RFID tags, the rates fixed for all items to prevent price-hike. Tie-ups with agencies for home
delivery to citizens.
3. Creation of ICCC as war room: integration of all departments for various services, majorly
surveillance is used to monitor citizen/traffic movement in the city.
Kanpur
1. District Command Centre for COVID-19 established at ICCC with Toll free Help line
1800 180 5159. The helpline number can entertain 20 calls at a time. Surveillance through
CCTV cameras. Communication through VMDs and Public Address Systems
2. Tracking of health services from ICCC
Page 25 of 29
As on 29 March 2020
Lucknow
1. For poor, homeless, volunteers & workers at hospitals: setup of Canteen in each zone (8
zones) for distribution of food.
2. Fogging & sanitation work of all wards, Solid waste vehicles used for awareness of important
messages to citizens.
3. ITMS centre imparting information through PAS, VMD displaying messages.
Varanasi
1. ICCC converted as war room. Surveillance and lockdown enforcement, PAS and VMD for
citizen awareness during normal period and for police and sanitary staff during lockdown
2. General information given through Control room - general info, municipality related issues,
directing QRTs
3. Medical Services through Video Conference by Doctors
4. Creation of “COVID 19 KASHI mobile app” for citizens and internal co-ordination of
departments
Prayagraj
1. ICCC converted as 24x7 call centre for Citizens
2. Guidance to citizens for hospitals and quarantine/isolation centres
3. Information to citizens through VMDs (Variable Message Displays)
Aligarh
1. Modification of exiting vehicles for sanitization/fogging of the entire city. Massive
disinfection of all public places - roadsides, shops, hospitals, ATMs etc.
2. The food is provided to labours & homeless people in shelter homes.
3. ICCC command and control centre is converted in COVID-19 control centre
Bareilly
1. Anti labba fogging all wards, twice a day cleaning of city.
2. Social awareness program through safai worker & team, posters and newspaper. Guiding
citizens to maintain social distancing.
Moradabad
1. Sanitization of home and locality of incoming travellers, fogging of entire city done periodically.
2. Vishesh Safai Abhiyaan program been run in city for sanitation of entire city.
3. Registration of daily wage workers for government package distribution through Direct
Benefit Transfer
Saharanpur
1. Distribution of Food packets to homeless/poor
Page 26 of 29
As on 29 March 2020
2. Information to citizens through jingles, posters pasted on Solid waste vehicles.
3. Identification of grocery shops for home delivery of items.
Uttarakhand
(1 city – Dehradun)
Dehradun
1. Dehradun Smart City Limited has introduced the process of Monitoring the quarantine at the
hospitals, through DICCC
2. 04 Hospitals and 01 Hotel have been connected with ICCC. All locations are indemnified
by the State Government for Isolation and Quarantine. Isolation and quarantine wards are
defined and are decided by the Health Department
3. The primary objective is to provide security of quarantined cases using CCTV Surveillance
System. All video feed is being fed to DICCC from where we can monitor the isolation
ward, quarantine wards 24X7 and can do overall monitoring from DICCC.
4. Dehradun has started E-Pass Service for essential services and emergency. It is
available on district website
West Bengal
(1 city – New Town Kolkata)
New Town Kolkata

1. Citizen Interface: 24*7 Helpline set up in New Town Kolkata under the Smart City Mission for
enabling citizens to address their queries and grievances, has been updated with COVID 19
related measures, important phone numbers, dos & don’ts during this period. The helpline is
assisting citizens to navigate their day to day lives with intervention from the city authority in
the time of lockdown. The Smart City SPV is reaching out to all citizens in New Town,
proactively to ensure their wellbeing and is assisting them in ensuring they have their daily
requirements addressed. A Wats App Advisory group has been created with citizens to
ensure all relevant information is shared with the residents of New Town
2. Citizen Awareness: A workshop was conducted at the Biswa Bangla Convention Centre
wherein members from the medical fraternity discussed with the citizens the measures to be
taken to stay safe during these difficult times. The workshop video is available on YouTube for
viewing
3. Office level Interventions: Facial Recognition Attendance System installed at offices to
discourage the use of biometric attendance system. This ensures that the machine is not
touched by employees and facial reading can be taken from a distance, thus reducing physical
contact. Hand sanitizers have been provided at the entry / exit points in the office and masks
distributed to SPV members who are required to visit field offices and field sites
Page 27 of 29
As on 29 March 2020
Annexure
SN Key initiatives Name of Cities No. of

cities
1 Conversion of ICCC into war ROOM Itanagar, Raipur, Gandhinagar, Surat, Bengaluru, 20
Hubbali-Dharwad, Mangaluru, Tumakuru, Indore,
Jabalpur, Gwalior, Ujjain, Satna, Sagar, Agra, Kanpur,
Varanasi, Prayagraj, Aligarh, Dehradun
2 Creation of 24x7 city helpline number or citizen Itanagar, Ahmedabad, Surat, Vadodara, Shimla, 26
grievance redressal helpline number Srinagar, Davanagere, Mangaluru, Kochi, Bhopal,
Indore, Jabalpur, Gwalior, Ujjain, Satna, Sagar,
Bhubaneswar, Amritsar, Jalandhar, Kota, Greater
Warangal, Kanpur, Varanasi, Prayagraj, Dehradun,
New Town Kolkata
3 Public awareness through Social Media Campaigns Amaravati, Itanagar, Bhagalpur, Raipur, Diu, Silvassa, 35
Dahod, Surat, Vadodara, Faridabad, Jammu, Belagavi,
Hubbali-Dharwad, Shivamogga, Tumakuru, Kochi,
Kavaratti, Bhopal, Ujjain, Pune, Nagpur, Thane,
Shillong, Amritsar, Jaipur, Udaipur, Coimbatore,
Thootukudi, Tiruppur, Greater Warangal, Agartala,
Bareilly, Saharanpur, Dehradun, New Town Kolkata
4 Distribution of preventive homeopathy medicine Amaravati 1
through local authorities
5 Use of Emergency Call Box Kakinada 1
6 Use of Public Announcement Systems Kakinada, Visakhapatnam, Pasighat, Raipur, Dahod, 20
Rajkot, Vadodara, Faridabad, Shimla, Ranchi,
Davanagere, Tumakuru, Bhopal, Ujjain, Pune, Nagpur,
Jaipur, Agra, Lucknow, Varanasi
7 Use OF VMDs for awareness Kakinada, Visakhapatnam, Pasighat, Ahmedabad, 17
Rajkot, Vadodara, Ranchi, Belagavi, Davanagere,
Tumakuru, Ujjain, Pimpri-Chinchwad, Jaipur, Agra,
Lucknow, Varanasi, Prayagraj
8 Sanitization of cities through spray of dis- Guwahati, Muzaffarpur, Dharamshala, Jammu, Ranchi, 19
infectants including Fire tenders for Kochi, Kohima, Amritsar, Coimbatore, Madurai,
comprehensive surface disinfection Thanjavur, Erode, Karimnagar, Agartala, Lucknow,
Aligarh ,Jhansi, Bareilly, Moradabad
9 Lockdown of entire cities All Cities 100
10 Cities have ensured work from home for their Port Blair 1
employees
11 ICCC for City Surviellance and Monitoring Kakinada, Visakhapatnam, Ahmedabad, Rajkot, 13
Faridabad, Belagavi, Bengaluru, Davanagere,
Mangaluru, Jaipur, Agra, Lucknow, Dehradun
12 Marking / stickers on each house of citizens who Tirupati, Bhagalpur, Bilaspur, Gandhinagar, 9
returned from foreign lands and development of Bhubaneswar, Udaipur, Vellore, Greater Warangal,
Identification Sheet Karimnagar
13 Home delivery of essential supplies like groceries Tirupati, Bilaspur, Silvassa, Vadodara, Srinagar 5
to every house hold
14 Deployment of Health Secretary/ Dedicated Rapid Tirupati, Jabalpur, Ujjain, Chennai, Salem, Vellore, 7
Response Team (RRT)/ and Mobile Action Unit Tiruchirappalli
(MAU) in Specific Wards
15 Distribution of essential supplies (food, medicine, Guwahati, Bhagalpur, Muzaffarpur, Chandigarh, 22
sanitizers, masks, etc.) Raipur, Diu, Silvassa, Karnal, Dharamshala, Srinagar,
Kochi, Satna, Shillong, Aizawl, Ludhiana, Jalandhar,
Madurai, Tirunelveli, Karimnagar, Agartala, Agra,
Saharanpur
16 Issue of Essential Service Passes and separate ID Guwahati, Kohima, Chennai, Dehradun 4
cards for COVID-19 volunteers
17 Creation of sector response team for grievance Chandigarh 1
redressal
18 ATM Vans have been deployed by banks which Chandigarh 1
are sanitized after every use, doorstep delivery of
banking services
19 Social Distancing: stickers are being placed on Bilaspur, Guwahati, Raipur, Diu, Coimbatore, 10
floor in front of necessary shops and people are Tiruchirappalli, Tirunelveli, Tiruppur, Erode, Aligarh
forced to practice social distancing by standing on
that sticker placed almost 1.5 meters from the
nearest sticker
20 Creation of Food Control room with provisions Raipur, Karnal, Kochi, Jabalpur, Ludhiana, Udaipur, 12
(Cooked and Un-cooked food prepared for Salem, Thootukudi, Agartala, Lucknow, Aligarh,
distribution) Saharanpur
21 Corona counselling through video conferencing Gandhinagar 1
from ICCC
22 Novel Corona self-reporting form has also been Gandhinagar 1
generated and distributed to the citizens
Page 28 of 29
As on 29 March 2020
SN Key initiatives Name of Cities No. of

cities
23 SMC has developed SMC COVID-19 Tracker Surat 1
System which includes a web portal and Mobile
application named “SMC COVID-19 Tracker” to
track people who have abroad or interstate travel
history and persons who have come in direct
contact with positive COVID-19 individual
24 Sanitation vehicles being used for IEC activities Dhramashala 1
and COVID Warriors/Sanitary Workers being paid
advance wages
25 Audio jingles on Covid-19 for awareness Belagavi, Shillong 2
26 ICCC used as virtual training center for Doctors & Bengaluru, Indore, Jabalpur, Gwalior, Sagar, Thane, 8
health care professionals and for VC sessions with Chennai, Varanasi
doctors
27 Developed mobile applications to support the Hubbali-Dharwad, Pune, Thane, Pimpri-Chinchwad, 5
District Administration Varanasi
28 Public Wi-Fi coverage extended to Quarantine Pune, Pimpri-Chinchwad 2
Centers. In order to help isolated & quarantined
patients fight mental stress and psychological
challenges during extended period of isolation
29 Drone based mapping of city areas - Used in Nagpur, Kohima, Chennai 3
reporting unusual activity and crowd control;
Looking after homeless and shifting them to
designated city shelters; Drones used for city
surviellance and dis-infection
30 Institutional Quarantine Facility set up: Setting up Nashik 1
quarantine facilities in the city. Total 1000
facilities have been set up till now with
coordination with DC office and other
departments. After 14 days of quarantine/testing
positive cases if any will be shifted to designated
medical facility
31 A war room is under operation to gather the Ludhiana 1
complaints under lock down as well as to issue
the passes for the persons who are in to essential
services and need to move out of home
32 Remote digital medical consultation and Kota 1
connecting hyperlocal Medical stores, Tele-
medicine
33 With Joint CSR initiative and support from a Kota 1
factory in Kota, provided 5000 Litres. of Sodium
Hypochlorite to each district of Rajasthan. Used
for dis-infecting cities through spray
34 Providing Public taps with wash basins for hand Madurai 1
wash in important locations - 30 Numbers
35 Thermal sensor was used to check the body All Cities 100
temperature of public, official entering the
Corporation office
36 Amma canteen (Govt. Canteen) is used to give Salem 1
food to local public
37 Hostels of Educational institutes are converted as Thanjavur 1
temporary quarantine centres.
38 Migrant labours/ Homeless are accommodated in Thootukudi, Tiruppur 2
separate community halls and arrange food
facilities
39 3000 masks are prepared by prisoners in the city Greater Warangal 1
Jail. These are cloth based masks. These are
reusable unlike the surgical mask or N95masks
which are costly as well as limited in supply
40 Registration of daily wage workers for Moradabad, Lucknow 2
government package distribution through Direct
Benefit Transfer
Page 29 of 29

SCM Best Practices - COVID-19 - v7

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As on 29 March 2020

New Initiatives (28 March 2020)

Unique city level initiatives to manage COVID-19

Extraordinary Unique Step Regular step

Andaman & Nicobar Islands

2. Ensuring 100% sanitation in Amaravati and distribution of preventive homeopathy

2. Preparation and distribution of Sanitizer in collaboration with Tapovan prakritik Chikitsa,

4. Developed an identification sheet to tag home under quarantine.

2. Formation of sector response team for grievance redressal

Daman & Diu

Dadra and Nagar Haveli

2. Distribution of food for the poor people and the homeless

4. Issued public Advisory on COVID prevention through Media channels

2. Every hour message regarding COVID-19 is spread through speakers

4. Fighting Corona Together (I Care for Vadodara) a crowd sourcing initiative

2. Using Fire tenders for comprehensive surface disinfection by Sodium Hypochlorite

2. Use of PA systems on Garbage vehicles plying in the city enhancing awareness

Jammu and Kashmir

2. Audio jingles on Convid-19 through 85 auto trippers in the entire city

3. Using Surveillance technologies, real-time tracking of ambulances and Disinfection services

3. Display boards are being used to create awareness on corona virus

District administration in co-ordination with municipalities and panchayats has identified

3. Public Announcement Systems are being used by ICCC operators to disseminate

3. Dedicated team of 50 people monitoring the entire situation including Quarantine/Isolation

2) Type-B: People informing about a likely COVID-19 patient;

3) Type-C: A person who is apprehensive that he/she has COVID-19;

3. Effective communication using Smart Elements - Variable Messaging Devices (VMD):

2. Social Media Reach out Campaigns – regular updates by state/municipality/CM updates

SMS Reach out Campaign. Home quarantine SMS support

2. Smart City Mobile Application

Active COVID 19 services:

3. Hand sanitizers have been provided at the seat of every employee.

Providing separate ID cards for COVID-19 volunteers.

2. Drones are used to sterilise public spaces

3. Social distance earmarking is maintained in all public spaces.

2. Amma canteen (Govt. Canteen) is used to give food to local public

3. Hostels of Educational institutes are converted as temporary quarantine centres.

2. Tracking of health services from ICCC

3. ITMS centre imparting information through PAS, VMD displaying messages.

3. Medical Services through Video Conference by Doctors

2. Guidance to citizens for hospitals and quarantine/isolation centres

3. Information to citizens through VMDs (Variable Message Displays)

2. The food is provided to labours & homeless people in shelter homes.

3. ICCC command and control centre is converted in COVID-19 control centre

2. Information to citizens through jingles, posters pasted on Solid waste vehicles.

3. Identification of grocery shops for home delivery of items.

New Town Kolkata

SN Key initiatives Name of Cities No. of

SN Key initiatives Name of Cities No. of

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