1.

Log in tignan yung time doon sa clock nila

2. Then ichecheck gamit, surrender phone, kunin din yung claim card
3. kunin sa FO yung end sheets atsaaka yung actual occupancy for today and forecast
today at kunin din yung susi sa executive room kung sakali
4. Panguha na ng Water na may lemonade warm - mam lou / Water na may lemonade cold
- mam tine

Timpla ng kape ni mam lou kung sakali man:

1 coffee stick
2 brown sugar
No creamer
Not so full hot water

5. Linisin yung desk nila at buksan ang pc nila.

6. Gawin na yung mga end sheets, buksan then icheck agad kung meron mang pera,
kailangan sunod sunod, shift 1 to end. Kung may mali man sa amount, diretso na lang
sa FO. Ihiwalay ang isang copy na walang check. Tapos another copy yung may check,
kay mam.

Compilation
-summary report
- deposit voucher
- billing statements
- Credit
- Refund to guest

Checking of money/ Sales

Total amount of check-in
- Deposit Voucher / Incidentals
__________________________________
Total
+ Additional Sales
__________________________________
Cash on hand

7. Kapag may tawag, 2 beses muna bago sagutin, tapos sabihin

"Accounting/Executive, Good Morning/Afternoon, OJT speaking" " Sino po sila"

8. Kung magttransfer ng call, pindutin ang flash tapos tel. No. Ng pagpapasahan

Tel no.

0 = front office
291 = Ma'am Rics
293 = Ma'am Tin
314 = Reservation Ma'am Kim
316 = Upper deck/ Sir Mario or Chef Ha
319 = Sir Eugene Inventory/ Ma'am Ella
320 = Ma'am Gel FO supervisor/ Back office
323 = Mam Gervie/ Housekeeping/ Sir Paterno
324 = Sir Bai / Engineering
402 = Employee entrance
436 = Lolo Jose, Sir Neil, Sir Lalou, IS
443 = Mcja'am Shai / HR

9. Kung out na wag sasabihin kay mam na out na po namin, dapat sabihin "Ma'am
excuse po, wala na po ba kayong iba pa pong ipapagawa?"