Ch 1

• Skills

◦Organize thoughts logically

◦Tailor message to audience

◦Tell story for max impact

◦Adapting to feedback

• Difference between public speaking and communication:

◦PS more structured

◦PS more formal language

◦PS different method of delivery

• Turn nervousness positive:

◦Experience

◦Prepare

◦Think positively

◦Visualizations

◦Most nervousness not visible

◦Don’t expect perfection

ii
•

i i

• Frame of reference: sum of persons knowledge and experience

• Ethnocentrism: one’s own group or culture is superior to all other groups or cultures

Ch 2

• Ethics: Issues of right and wrong in human affairs

• Guidelines for ethical speaking:

◦Make sure goals ethically sound

◦Prepared

◦Honest

◦Avoid name calling and free speech

• global plagiarism: steeling a speech entirely from a single source and calling it off as one’s own

• Patchwork plagiarism: stealing ides or language from 2 to 3 sources as passing it off as own

• Incremental plagiarism: failing to give credit for particular parts of speech that are borrowed from
other people

• Guidelines ethical listening:

◦Courteous and attentive

◦Avoid prejudging speaker

◦Maintain open expression of idea

Ch 3

• Four kinds of listening:

◦Appreciative: for pleasure and enjoyment

◦Empathic: emotional support

◦Comprehensive: to understand message

◦Critical: evaluate message for purpose of accepting or rejecting

• spare brain time: The difference between the rate at which most people talk (120 to 150 words a
minute) and the rate at which the brain can process language (400 to 800 words a minute).

• poor listening:

◦Not concentrating

◦Listening too hard

◦Jumping to conclusions

◦Focusing on delivery and appearance

• how to become better listener:

◦Take listening seriously

◦Be active listener

◦Resist distractions

◦Don’t be diverted by appearance or delivery

◦Suspend judgement

◦Focus listening

‣ Listen for main points

‣ Evidence

‣ Technique

◦note-taking skills

• key word outline: outline briefly notes speakers main points and supporting evidence