A Practical Guide to Airline Customer Service is written for airline executives and

undergraduate students who are preparing for a career in the airline service
industry. Those working in similar functions and fields can also benefit from this
book. This book primarily focuses on the importance of customer service in the
airline industry. This includes basic airline operations and essential
communication skills, and how airline service agents interact with passengers at
every contact point of the travel process. A Practical Guide to Airline Customer
Service is a must-read for those who seek a rewarding career in the airline
industry.. Law, Colin. (2018). A Practical Guide to Airline Customer Service: From
Airline Operations to Passenger Services. A Practical Guide to Airline Customer
Service is written for airline executives and undergraduate students who are
preparing for a career in the airline service industry. Those working in similar
functions and fields can also benefit from this book. This book primarily focuses
on the importance of customer service in the airline industry. This includes basic
airline operations and essential communication skills, and how airline service
agents interact with passengers at every contact point of the travel process. A
Practical Guide to Airline Customer Service is a must-read for those who seek a
rewarding career in the airline industry.