Dear Sir or Madam, | have read your advertisement in the New York Herald Tribune about your fancy, beautiful hotel. | would like to know how | can reserve a healthy and relaxing long weekend there. First of all, ! would like to know more about the available wellness facitilies | expect all-inclusive service, a great selection of medical treatments, massages, tub baths, saunas, steam baths and other wellness services like aromatherphy, salt cave etc. |s there any life coach? | read about them on the intemet in healthandbeauty.com and | am very interested in this. | am sure to try it because | feel | definitely need It. | do not know the exact date of my journey yet so please let me know how early | must make the booking if | want to use your services. | would be very pleased if you could send me some information brochures, and detailed price list, if possible, | look forward to hearing from you, Yours sincerely, Andras FehérDear Mr Feher, First of all, thank you very much for your enquiry and intrest in Alpha Hotel's activities. Our hotel is located in Héviz. The town has a unique, natural thermal lake and our 5- star wellness hotel has excellent facilities and extraordinary medical treatments for evety guest. We do not have a specific target group, we try to provide better health for everybody. We provide full board, a great selection of medical treatments, massages, tub baths, saunas, steam bath, wellness services like aromatherapy, salt cave and a lot more. Of course we have life coaches too, We would offer you our modern and extra comfortable room or suite with treatments if you are interested. Accommodation needs are required to cast two weeks before. We would be proud to welcome you as our guest in our hotel Please find the detailed information brochures enclosed, if you have any further questions do not hesitate to contact me, Yours sincerely, Thomas Jefferson managerDear Sir or Madam, I have read your advertisement in the New York Herald Tribune about mountain holiday packages. Please inform me about a sporty, relaxing and quiet holiday trip in your area, First of all, | would like to know more about the available sports activities and facitilies. | would like to try some typical mountain sports like hiking, nordic walking, skiing, rafting, mountaineering, and of course hunting, if itis possible. Would you be so kind as to inform me about your accommodation options. | would like full board service, for me and my family and a 3-room apartment. | do not know the exact date of my journey yet so please let me know how early [ must make the booking if | want to use your services. | would be very pleased if you could send me some information brochures, and detailed price list, if possible. | look forward to your earliest reply, Yours sincerely, Andras FehérDear Mr Feher, First of all, thank you very much for your enquiry and interest in Alpha Hotel Group's activities. Our hotels are situated in the Alps. This area gives a beautiful mixture of quiet valleys, green grasslands, fascinating streams and snow-capped mountain peaks. We provide rooms, wonderful suites and apartments with cutting-edge technology, with full board. Of course we have a great selection of typical mountain sport possibilities like hiking, nordic walking, skiing, rafting, mountaineering and a lot of more. Furthermore, we have hunting trips too. Allof our hotels have indoor thermal pools and other entertainment facilities, so if the weather is bad you can spend time there. We would like fooffer you and your family our modetn and extra comfortable apartment if you are interested. Accommodation needs are required to cast two weeks before. We would be proud to welcome you as our guest in our hotels. Please find the detailed information brochures enclosed, if you have any further questions please do not hesitate to contact me, Yours sincerely, Thomas Jefferson managerDear Sir or Madam, Ihave read an advertisement in the Marco Polo Tourist Guide about your nice, lovely hotel in Paris. Let me ask you to inform me about some details, which are inportant to me. First of all, | want to know something more about the public transport possibilities near the hotel. We do not want to go by car to France and therefore we need some information regarding travelling opportunities. If there is nothing suitable for us, | must rent a car and for this | would need a parking place in the hotel's garage if it is possible Secondly, would you be so kind as to inform me about your accommodation options and the discount option for children. | expect full board service, for me and my family and a 3 room apartment. Please inform me about the recommended sightseeing tours or other possibilities close to town. | do not know the exact date of my journey yet so please let me know how early | must make the booking if | want to use your services. | would be very pleased if you could send me some information brochures, and a detailed price list, if possible. | look forward to your earliest reply, Youts sincerely, Andras FehérDear Mr Feher, First of all, thank you very much for your enquiry and interest in Royal Hotel's activities. Our hotel is situated in the downtown of Paris in a majestic Haussmann building just 150 meters from the Arc de Triomphe and the Champs Elysées. This area gives a beautiful mixture of Spectacular walkways, fascinating promenades and incredible buildings, full of life and history. We provide air-conditioned rooms, wonderful suites and apartments with cutting-edge technology, with free Wi-Fi and full board. Of course we have a great selection of typical urban activities like sightseeing, museums programmes, theatres, movies. We have indoor thermal pools, wellness and other entertainment facilities, so if the weather is bad you can spend time there. Our restaurant, the La Place, serves gourmet French cuisine and of course vegetarian dishes too. Guests can dine on the outdoor terrace in warmer months. We would offer you and your family our modem and extra comfortable apartment if you are interested. Accommodation for children below 3 years is free. We require to cast the accommodation two weeks before departure. Etoile metro station is 100 meters away, so is the Air France shuttle bus stop, so you can go on a trip into the town with perfect and cheap public transport. IFit does not fit you, we offer cars to hire, of course the parking fee is included. We would be proud to welcome you as our guest in our hotel. Please find the detailed information brochures enclosed, if you have any further questions please do not hesitate to contact me, Yours sincerely, Thomas Jefferson managerDear Sir or Madam, Ihave read your advertisement in the New York Herald Tribune about your family holiday packages. Let me ask you to inform me about how | can make a relaxing holiday trip in your area with my children, First of all, ! would like to know more about the available baby-friendly activities and facttlies, Would you be so kind as to inform me about your accommodation options, about baby equipment, for example high chair, nappy table, diaper room, playground and of course baby care service. | expect full board service, for me and my family and a 3- room apartment. Please inform me about the special programmes, opportunities for children. 1 do not know the exact date of my journey yet so please let me know how early | must make the booking if | want to use your services. | would be very pleased if you could send me some information brochures, and a detailed price list, if possible. | look forward to your earliest reply, Yours sincerely, Andras FehérDear Mr Feher, First of all, thank you very much for your enquiry and interest in Alpha Children Hotel Group's activities. Our hotels are situated in various mountains around Europe. These areas give a beautiful mixture of quiet valleys, green grasslands, fascinating streams and snow- capped mountain peaks. We provide rooms, wonderful suites and apartments with cutting-edge technology, with full board. Our accomodation is esspecially for families with one or more children. We offer up to 80 hours a week free childcare, from very early age to adventurous teenagers, We teach children how to take care of themselves, eat correctly, and how to do good things, like cleaning their teeth. All of our hotels have indoor pools and other entertainment facilities, so if the weather is bad you can spend time there, for example in the indoor area, there is a disco, a cinema, a theatre and a mini golf court. All of our rooms have baby-friendly furniture and baby equipment and the restaurant provides special menu for children. We would offer you and your family our modern and extra comfortable apartment if you are interested. Accommodation needs are required to cast two weeks before. We would be proud to welcome you as our guest in our hotels. Please find the detailed information brochures enclosed, if you have any further questions please do not hesitate to contact me, Yours sincerely, Thomas Jefferson managerDear Sir or Madam, | am writing to complain about the holiday package that | went on last month. The packages did not match with the description in your brochure. First of all, the accommodation did not meet my expectations. It was, in fact, in a small hotel with twenty raging foreign students. My room did not have a double bed, only a small single one. The bathroom was disgusting and dirty at arrival, and when | indicated this to the chambermaid, she was very rude. Secondly, your brochure said that there is a full board service, but actually it was only a cheap menu without vegetarian meals that | had excepted previously. Thirdly, the parking lot was always full, and also there was no free space in the street, For these reasons | feel | did not receive value for my money, and | believe | should receive some compensation, for example a big discount from your room rates the next time when | visit your hotel. | ook forward to hearing from you. Yours faithfully, Andras FehérDear Mr Fehér, Thank you for your letter dated Wednesday, 30 November 2011 regarding your holiday accommodation problems. We understand how disappointing it can be when your expectations fail. We have investigated the situation, and found that some things in your complaint were well founded. With the chambermaid we had a problem several times too and therefore she was fired. We assure you that this will not happen again. Our parking lot is unfortunately limited, because our hotel is in the downtown area. Next time when you come to us we assure you to provide a free parking place in the nearest parking garage. We checked your booking email, and there you did not indicate your claims regarding the double bed, or the vegetarian meal. Unfortunately, the behaviour of the other quests was shameful, we reported that to their school. We apologize again about the problems and we offer you a free night stay if you come to us next time. We look forward to welcoming you again to our hotel. Yours sincerely, Thomas MannDear Sir or Madam, 1am writing to compiain about the Hungary sightseeing package that | participated in last month. The content of the package did not match the description in your brochure. First of all, the Grand City sightseeing tour did not meet my expectations. It was, in fact, only 2 hours long, because our coach broke down. We had to walk back to the hotel and when | raised this problem to the tour guide, she was very rude, Secondly, your brochure said that there was audiogulde in all local museums, where we were taken. But in fact it was only in the Budapest ones. We visited all other museums without knowing what exactly was shown to us. Third by, your brochure said that there was a special Hungarian menu on the wine tasting night but actually it was only a cheap menu without vegetarian meals that | had asked for previously. For these reasons, | fee! | did not get the value for my money and so | believe | have deserved some compensation, for example, a big discount from your rates next time when | travel with your agency. | look forward to hearing from you. Yours sincerely, Andras FehérByermekekhez kapesoléds kod vezményekre, 5, helyi specialitésok sib... 1 létnivalékra, 0. Vélaszolia meg 9, * Pontban leirtreklamdlé levelett