ANNEXURE-I

CUSTOMER SAMPLE SIZE-50

(TO ASSESS THE INFLUENCE OF SERVICES PROVIDED BY THE HOPE HOSPITAL

ON CUSTOMER SATISFACTION)

1. Do health and service provider in The Hope Hospital communicates well?

Yes No

2. Were you treated with care without long waits?

Yes No

3. Do doctors often talk to both patient and the attendant?

Yes No

4. Are the doctors and nurses sufficient in this hospital?

Yes N No

5. Do you think this hospital is focused on welfare rather than profit?

Yes N No

6. Do you think that the medicines prescribed in the hospital are easily available?
Yes No

7. Do you think the hospital service provider were quickly responsive in the case of
emergency?

Yes N No

8. Are you satisfied with the overall pricing of this hospital?

Yes N No

9. Do you think the hospital environment is healthy and friendly?

Yes No

10. Do you think we The Hope Hospital was able to show you a ray of hope towards the
wellness of your health?

Yes No