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--If mail_status is MAIL, it means the email delivery is pending for workflow mailer to send the
notification
--If mail_status is SENT, its means mailer has sent email
--If mail_status is Null & status is OPEN, its means that no need to send email as notification
preference of user is "Don't send email"
--Notification preference of user can be set by user by logging in application + click on preference +
the notification preference
1. Verify whether the message is processed in WF_DEFERRED queue
Use the following query to check to see whatever the users are saying is correct
MESSAGE_Type COUNT(1)
-------- ----------
POAPPRV 11 --- 11 mails of Po Approval not sent ---
INVTROAP 12
REQAPPRV 9
WFERROR 45 --- 45 mails have error
Status – Active
Notification_preference-> Mailtext
Email Address should not be null
$FND_TOP/sql
run wfmlrdbg.sql
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Note: 831982.1 - 11i/R12 - A guide for troubleshoting Workflow Notification Emails - Inbound and
Outbound
Note: 1012344.7 - Notifications Not Being Sent In Workflow
Note: 560472.1 - Workflow Mailers Not Sending Notifications
Please see (Note: 753845.1 - How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java
Mailer Issues), the same error is reported in this doc.