Maureen Kilcoyne

486 Chandler Street

Worcester MA 01602

March 3, 2020

Emily Dickson
Owner/Operator
Sneaker Soul
123 Heaven Dr
Worcester MA 01604

Dear Ms. Kilcoyne

I apologize for your daughter’s injuries and for the unfortunate service you received at Sneaker Soul. Our
goal at Sneaker Soul is for every customer leave happy and confident in their purchase. If this goal is not
met, we take responsibility and do our best to fix the problem. I will ensure that all my employees be re-
taught to examine each customer to recommend the best shoe for their specific needs. I will also ensure
that you will get your money back or exchange the shoes you purchased for new ones that are suited for
your daughter. I apologize again and appreciate your concerns. I hope you have better experiences at
Sneaker Soul in the future.

If you have any questions please feel free to contact us at sneakersoul@gmail.com.

Sincerely,