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Friday, January 19, 2018 8:59:39 PM

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 Grievances
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  एमपीआनलाइन पोर्टल सर्वेक्षण MPOnline Portal Survey  

हमारी वेबसाइट का कितना इस्तेमाल करते हैं?

(How frequently do you visit our website?) 

प्रतिदिन सप्ताह में एक बार सप्ताह में एक बार से अधिक (More महीने में एक बार (Once 6 महीने में एक बार (Once
(Daily) (Once a week) than once a week) in a month) in 6 months)

वेबसाइट की समस्त गण
ु वत्ता, रूप एवं कार्यात्मकता से कितने संतष्ु ट हैं?
(How satisfied are you with the overall quality, look, feel, and functionality of our website?)

अतिसंतुष्ट (Very Satisfied) संतुष्ट (Satisfied) असंतुष्ट (Dissatisfied)

वेबसाइट एवं उसकी संकल्पना आपके लिए कितनी हितकारी है ?

(How beneficial is the idea of a MPOnline website to you?)

अतिहितकारी (Very Beneficial) हितकारी है (Beneficial) हितकारी नहीं है (Not Beneficial)

पिछले माह में कितने भुगतान एमपीआनलाइन के माध्यम से किये हैं? 

(How many payments have you made with this site over the past 6 months?)

1 - 10 11 - 15 16 - 25 25 से अधिक

वेबसाइट पर जो सेवा खोज रहे थे, वो आपको कितनी आसानी से प्राप्त हुई? 
(How easily you found what you were looking for on our site? )
 बहुत आसानी से मिली (Very कुछ कठिनाई हुई (With some बहुत मुश्किल से (With great नहीं मिल पाई (Not
difficulty) difficulty) found)

एमपीआनलाइन पोर्टल से भग
ु तान करते समय क्या आपको कुछ कठिनाई हुई?
(Did you face any difficulty while making payment through MPOnline?)

नहीं, आसानी से भुगतान हो गया (No, made the हां, लेकिन भुगतान हो गया (Yes, but could हां, भुगतान नहीं हो पाया (Yes, could not
payment easily) make the payment) make the payment)

आपका भुगतान एक ही प्रयास में हो गया?

(Was the payment through MPOnline made successfully at the very first attempt?)

(Yes) नहीं, कई बार प्रयास करना पड़ा (No, had to try several times) भग
ु तान नहीं हो पाया (No, could not make the payment)
आनलाइन फार्म/बिल भरते समय आपको कुछ कठिनाई हुई?
(Did you experience any problems while filling forms or paying bills?)

नहीं हां, किंतु दोबारा प्रयत्न करने पर फार्म भर पाए (Yes, but succeeded on हां, फार्म/बिल नहीं भर पाया (Yes, could not fill the form/
trying again) pay the bill)
वेबसाइट के अनुभव के आधार पर कृपया मूल्यांकन करें ?
(From what you have seen and your experience with other sites, please rate the following features of the web page)
अतिउत्तम  उत्तम  साधारण  खराब 
विशेस्ताएं (Features)
(Excellent) (Good) (Fair) (Poor)
लेआउट (Layout)
विषय-वस्तु (Content)
लेखनशैली (Writing style)
 नैविगेशन (Navigation)
उपयोग करने में सहजता (Ease of use)
भुगतान करने में सहजता (Ease of making payments)

सेवाओं की संख्या (No. of services offered)

समस्त अनुभव (Overall experience)

भाषा चुनें  (Select keyboard language)

आपको हमारी वेबसाइट के बारे में कहां से जानकारी प्राप्त हुई?

(How did you hear about the Website?)

विज्ञापन से किसी मित्र या परिवारजन से (From किसी शासकीय कार्यालय से (From a Govt. अन्य से
(Advertisement) family or friends) Department) (Others)
किस फीचर के कारण आप हमारी वेबसाइट का उपयोग करना चाहें गे?
(What features had influenced your decision to continue using this website?)

भुगतान करने के बहु विकल्प (Payment Options) सुविधा (Convenience) अन्य (Others)

वेबसाइट में आप सबसे बड़ा सुधार क्या दे खना चाहें गे?

(What is it about this site that you would most like to see improved?) 

वेबसाइट को बेहतर बनाने के लिये क्या आप कुछ सुझाव दे ना चाहें गे?

(Do you have any comments or suggestions for www.mponline.gov.in?) 
 वैकल्पिक Optional
: (Name)
नंबर (Mobile No)
आई डी: (E-Mail Id)

इस सर्वेक्षण को पर्ण
ू करने के लिये अपना बहुमल्
ू य समय दे ने के लिए धन्यवाद!
    (Thank you for taking the time to complete this survey.) 

? ? ?? ??
?(Submit)

 
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JHELUM

Questionnaire on E-Governance
Please mark a Tick (√) to indicate your responses in the following:
What is your age group (in years)?
18-25 26-40 41-55
56-68 69-75 76 and above
What is your gender?
Male Female
Where is your place of stay situated?
Rural Semi-Urban Urban
What is your occupation?
Student Private Service Unemployed
Government servant Business Owner Housewife
Retired Other
What is your highest level of education?
Primary Secondary Higher secondary Graduate
Post Graduate and Doctorate Professional
above Education
What is your Monthly Income?
Less than 20000 21000-40000 41000-60000
61000-80000 81000 and above
Which of the following do you use to access the Internet?
Mobile Personal Computer Laptop Tablet
How frequently do you access the Internet?
Daily Twice in week Fortnightly Monthly
E-governance means online government. Are you aware that Indian Government is also offering many E-governance projects?
Yes No
Are you aware about National E-governance Plan?
Yes No
E-governance has reduced corruption. Do you agree?
Yes No
Do you trust online services?
Yes No

I Effectiveness of E-governance Services:-

Strongly Disagree Neutral Agree Strongly
Item Disagree Agree
s
E-governance projects ensure security of
transaction.
E-governance increases citizen
empowerment.
E-governance increases efficiency in
government services.
E-governance reduces administrative
burdens.
E-governance projects increase revenue of
government.
E-governance has helped to improve the
image of government.

II Service Quality:
The E-Governance service quality is characterized as the extent to which an e-government encourages the efficient delivery of effective public e-services to help
citizens in accomplishing their governmental transactions—as being instrumental to the design of citizen-centric e-government services.

Item Strongly Disagree Neutral Agree Strongly

s Disagre Agree
 e
The services of E-governance are secured.
The services of E-governance are
guaranteed.
The services of E-governance are able to
spread awareness among the citizens
through many channels.
The services of E-governance follow rules
and laws.
The services of E-governance are in
accordance to the standards.

The services of E-governance are designed

properly.
The services of E-governance are well
presented.
The services of E-governance show complete
process.
E-governance introduces a full transaction or
process.
The result of the transaction or process is
satisfactory.
The transaction or process is executed
smoothly.
E-governance is able to perform or execute
the promised service in a dependable way.
E-governance services are accurate.
In E-governance, there is no delay in
responding to citizens.
E-governance shows sincere interest in
resolving any problems.
 In E-governance, the service is presented to
the citizens directly in a clear and simple
language.
E-governance services give personal
attention to citizens.

III System Quality:

The system quality is concerned about the measure of the real system, which delivers the output. The measure of system quality in this investigation focuses on
features and performance characteristics of E-governance services.

Strongly Disagree Neutral Agree Strongly

Item Disagree Agree
s
E-governance system is available all the
time.
Individuals with different abilities can access
E-governance system.
E-governance system is flexible enough to
meet citizens’ needs or demands.
E-governance system always works
correctly.
The required functions are available in E-
governance system.
E-governance system facilitates the
combination of information from various
sources.
E-governance system provides information
in different formats.
E-governance system offers quick responses
that enable citizens to accomplish tasks more
quickly.
E-governance system improves the
performance of the citizens’ transactions or
process.
E-governance system enables citizens to
interact with the government anytime, not
limited to regular business hours

E-governance system enables citizens to

interact with the government anywhere, not
limited to a place.
Using E-governance system can reduce the
cost or expense.
E-governance system is easy to learn for
anyone.
E-governance system is easy to use for
anyone.
E-governance system is dependable over
time.
E-governance system performs right at the
first time.
The government will not misuse the personal
information.
E-governance system is safe and secure
Only necessary personal data are provided
 for authentication on E-governance system.

IV Information Quality:
The information quality is concerned with the measure of the output of the system. The measure of information quality in this investigation focuses on
characteristics of information delivered by e-governance services.

Strongly Disagree Neutral Agree Strongly

Item Disagree Agree
s
The information is correct and error free.
The information is accurate.
The information displayed is relevant.
The information is applicable for the
context of use or task.
The information is trustworthy.
The information is from a reliable source.
The information is useful and meets the
need for the task at hand.
Information is beneficial, helpful and
provides advantages from its use.
The information is in appropriate
language, symbols, and units and
definitions are clear.
E-governance provides information that is
easy to understand
The extent to which information is current
and up to date.
Using E-governance system enables the
access to the newest information when
compared to other sources
The extent to which information is
completed and sufficient.
The information is complete and sufficient
for the task at hand.