Questionnaires:

This research was conduct to sort out whether the customers of JBL are satisfied with the service of
foreign exchange proved by JBL. So a questioner has been prepared for this research to determine the
satisfaction level of the customers of Janata bank Limited. To do that,7 questions were prepared for the
survey. Here are those 7 questions.

1) Whether the staff and employees of foreign exchange department are helpful to customers.
2) What about the relationship between the employees and customers?
3) Whether the employees in this bank punctual and all services are provided in time.
4) What about the foreign exchanges online services provided by Janata Bank Limited?
5) What about the service charge?
6) What about the deposits schemes JBL offers?
7) Is the Bank disclosing necessary information to its customers?