Industry I Consumer Products

Sales and Service

Interact with your customers in a new inspiring way.

Commerce Personalization | Field Service Management | Omnichannel Commerce Management | Omnichannel Customer Service |
Sales Force Automation | Sales Performance Management | Subscription Management | Trade Management

Tumi Inc. Royal Cup Inc. Purchasing Power LLC

Learn how Tumi cut time to market
from months to weeks and increased
revenue by US$4 million using SAP
software to manage more online
storefronts.
Watch the video >
Discover how the SAP Marketing Cloud
solution helped Royal Cup record and
share customer data in real time over
mobile devices.
Watch the video >
Discover how SAP solutions helped
Purchasing Power offer a stress-free
omnichannel shopping experience and
increase conversion by 34%.
Watch the video >

Commerce Personalization
Deliver relevant and impactful commerce experiences with real-time personalization.

✓ Context-Driven Foundation ✓ Context-Driven Segmentation

Create, maintain, and continually extend real-time Enable commerce personalization through real-time
customer profiles from commerce storefronts and microsegmentation.
other data sources.

✓ Context-Driven Customer Recovery ✓ Context-Driven Merchandizing

Create, schedule and measure effectiveness of Automate the promotion of relevant goods and
cart retargeting campaigns to win back visitors who services driven by business goals and customer
have abandoned their shopping session. behavior.

SAP Commerce Cloud Solution

Enable this intelligent ERP solution to capture every opportunity in
today’s digital world and remove common obstacles associated with
legacy ERP applications, such as batch latency, complex landscapes, and
manually driven processes.

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Field Service Management

Support field service from every angle with optimized workforce scheduling and mobile apps.

✓ Service Ticket Intelligence ✓ Field Resource Scheduling and Dispatching

Categorize and resolve incoming requests Provide on-demand field service management to
automatically with service ticket intelligence. enable faster service, improve service efficiency, and
boost customer satisfaction.

✓ Service Billing ✓ Service Management Analytics

Optimize your billing and revenue reporting with Gain real-time insight into service performance with
integrated financial data. powerful analytics and intuitive dashboards.

✓ Knowledge Management ✓ Asset Prediction and Optimization for Field Service

Ensure issue resolution on first contact with effective Optimize asset and infrastructure performance with
knowledge management and access to information. predictive insight from machine automated ticketing.

✓ Service Collaboration ✓ Service Contract Management

Bring company experts together to solve customer Achieve sustainable, long-term profitability by
issues with service collaboration. managing the entire lifecycle of service contracts.

✓ Service Request Management ✓ Visual Knowledge Support

Manage cases and service requests with insight Support first-visit issue resolution by giving service
and effectiveness to solve constituent issues. technicians access to video instruction.

✓ Mobile Service Execution

Support the personal attention your customers want
with always-on mobile service execution.

PLACEHOLDER
DEVICE IMAGES

SAP Field Service Management SAP Cloud for Customer

Speed up issue resolution and make the service experience Manage day-to-day sales contacts efficiently by sending and
effortless for customers and support your technicians with mobile receiving signals between front- and back-office solutions
tools that enable them to excel at their work. and providing a single view of the customer.

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Omnichannel Commerce Management

Drive your business and win with an industry-leading omnichannel commerce platform.

✓ Pricing and Promotions ✓ Search and Navigation

Grow revenue and reward loyalty using advanced Improve personalization with search and navigation
pricing and promotion models. experience solutions for your customers.

✓ Omnichannel Touch Points ✓ Omnichannel Customer Experience

Create exceptional experiences across channels and Provide a superior omnichannel customer experience
touch points. with a full self-service orchestration platform.

✓ Bundling, Configuration, and Subscription ✓ Order Orchestration and Management

Management Put customers at the center of commerce with order
Boost revenue with bundling, configuration, and orchestration and management solutions.
subscription management.

✓ Product Content and Catalog Management ✓ Workflow and Collaboration

Empower business users to manage product content Develop content more effectively with better workflow
across channels and geographies. and collaboration.

✓ Digital Asset Management

Enhance productivity, compliance, and revenues
using digital asset management processes.

SAP Commerce Cloud

Help ensure a personalized, comprehensive e-commerce experience

with end-to-end commerce processes, simplify your commerce setup,
and reduce your total cost of ownership.

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Omnichannel Customer Service

Deliver an omnichannel customer service experience to exceed customers’ expectations.

✓ Service Management Analytics ✓ Knowledge Management

Gain real-time insight into service performance with Ensure issue resolution on first contact with
powerful analytics and intuitive dashboards. effective knowledge management and access to
information.

✓ Asset Prediction and Optimization for Field Service ✓ Service Collaboration

Optimize asset and infrastructure performance with Bring company experts together to solve customer
predictive insight from machine automated ticketing. issues with service collaboration.

✓ Service Request Management ✓ Social Listening and Sentiment Analysis

Manage cases and service requests with insight and Gain insight into customer sentiment and interests to
effectiveness to solve constituent issues. deliver personalized in-the-moment experiences.

✓ Mobile Service Execution ✓ Customer Engagement

Support the personal attention your customers want Engage your customers on their buying journeys
with always-on mobile service execution. through omnichannel communications and service.

SAP Field Service Management SAP Cloud for Customer

Speed up issue resolution and make the service experience Manage day-to-day sales contacts efficiently by sending and
effortless for customers and support your technicians with receiving signals between front- and back-office solutions and
mobile tools that enable them to excel at their work. providing a single view of the customer.

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Sales Force Automation

Enable your sales teams to act faster and sell more effectively with sales force automation.

✓ Account and Contact Management ✓ Direct Store Delivery

Provides sales representatives with a 36 –degree view Enable a comprehensive direct store delivery process.
of accounts and visibility across the department's
activity within the account.

✓ Customer Activity and Visit Planning ✓ Perfect Store

Engage better and sell more through customer activity Create the perfect store by optimizing the retail sales
and visit planning. visit.

✓ Price Management ✓ Sales Analytics

Give a seamless customer experience with accurate Gain visibility into pipeline, sales performance, and
price management with SAP Cloud for Customer forecasts using sales analysis in the cloud.
solution.

✓ Sales Forecasting ✓ Mobile Retail Execution

Ensure improved sales planning with flexible Drive more sales revenue through retail channels with
forecasting capabilities. mobile execution tools.

✓ Order Capture
Create a superior customer and user experience with
reliable order capture.

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SAP Sales Cloud SAP Commerce Cloud

Bridge the gap between front-end and complex order-fulfilment Support end-to-end e-commerce processes, including cart
processes across multiple fulfilment systems and back ends. checkout, product content and experience management,
Manage revenue, billing, and invoicing for subscriptions, one-time promotions, and order management.
billing, and multiple usage-based billing scenarios.

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 Sales Performance Management
Turn strategy into action with solid sales performance management to boost revenue and exceed quotas.

✓ Advanced Incentive and Commission Management ✓ Onboarding and Training

Motivate sales teams and drive revenue with Improve onboarding and training to develop high-
compelling incentive and compensation schemes. performing talent faster.

✓ Quota Planning ✓ Sales Analytics

Improve sales performance by optimizing quota Gain visibility into pipeline, sales performance, and
planning. forecasts using sales analysis in the cloud.

✓ Sales Planning and Monitoring ✓ Territory Management

Improve forecasts and hit targets with sales planning Increase sales potential and reduce cost by managing
and monitoring with SAP Cloud for Customer. territories with SAP Cloud for Customer.

SAP Commissions SAP Sales Cloud

Leverage AI to optimize outcomes and deliver superior Create a complete view of every customer and every
performance, and increase seller motivation with clear visibility opportunity with automatic monitoring of customer activity,
into planning, performance, and estimated payments with the and stay one step ahead with real-time predictive analytics.
SAP Commissions solution.

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Trade Management
Gaining profitable insight on each dollar spent.

✓ Customer Planning and Optimization ✓ Sales Planning and Budgeting

Improve sales and offers with real-time customer Hit targets through better sales planning and
planning and optimization. budgeting.

SAP Sales Cloud

Maximize sales performance, and simplify compensation management
and optimize outcomes by empowering administrators to create, refine,
and distribute effective incentive plans.

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Subscription Management
Meet the needs of the outcome-focused consumer with an agile
billing solution designed to monetize any consumption model.
✓ Subscription Lifecycle Management ✓ Entitlement Management
Seamlessly manage customer subscriptions through Mange usage rights, authorizations, privileges,
their lifecycle, from activation, through renewals, access, and permissions given to a customer for
changes and eventual termination. software, services, or products.

✓ Convergent Invoicing ✓ Receivables Management and Payment Handling

Enhance accuracy and transparency with Manage receivables, payments, and reporting of
subscription and usage-based invoicing with financial transactions with SAP S/4HANA Cloud.
SAP S/4HANA Cloud.

✓ Usage and Subscription Billing

Automate billing and invoicing for subscription, one-
time, and usage-based billing scenarios.

SAP S/4HANA Cloud

Gain a business advantage with the intelligent, next-generation cloud ERP
business suite that can integrate every business process, turn real-time
data into actions, and increase employee productivity, enabling you to
innovate, transform, and run ahead.

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