www.deepbluecommunications.

com | 1-844-389-2718
About Deep Blue
Over 14 years Engineering, Installing and Supporting
Wi-Fi Networks across the United States, Canada,
Mexico, and the Caribbean.

Helping deliver guest satisfaction to hospitality, retail, and

entertainment markets across the country.

Deep Blue Communications headquarters, Latham, NY

 About Our Networks
• Over 1,500 locations
• Over 1200 hospitality locations
• Over 130,000 guest rooms supported
• Over 50 million network connections per year
• Over 17,000 support calls per month
 Titles and Awards

Ruckus Top Dog Wyndham Inc. 5000 Albany Business

Authorized Worldwide Fastest Growth 4 Review
Partner Supplier of years running Top 5 fastest
the Year 2014 growth 4 years
running
Our Markets

Retail Entertainment Hospitality

Hospitality Accolades
• Wyndham Worldwide Preferred Vendor 2010
• Marriott Approved Vendor 2012
• Hyatt Approved Vendor 2015
• 2014 Wyndham Worldwide
Supplier of the Year
Pacific Hospitality

Meritage Estancia

Bacara Balboa

Meritage Collection
“Prior to the Deep Blue solution for our
guest WiFi network, we had one of the
worst systems. Now we have the best Wi-Fi
service to offer our guest.”
Pasea – Ken Wright, Corporate IT Director
Sales Team 1-844-389-2718

Mike Bentley Sandy Shackman

Sales Manager EVP of Sales

Michael Rachel Feurer Rebecca Paul Rumo Jody

Sturm Douglas Graham
 Deep Blue Communications
Pre-Sale Process
Site Survey
& Heat Mapping
When designing a WiFi network, we
conduct a site survey, generating a WiFi
heat map of the current WiFi network
to identify problem areas.
We evaluate building layout and
construction materials to anticipate any
installation difficulties and avoid
potential delays. These two methods
allow us to determine optimal access
point placement to ensure consistent
coverage and minimize interference.
Engineering
Our WiFi engineers design networks of all
sizes and for many uses. Our hotel WiFi
and retail WiFi networks range from the
cost effective hi-speed LiteBlue WiFi
solution for smaller hotel WiFi networks to
large scale enterprise grade WiFi networks
for high occupancy facilities.
Often a property has existing mission
critical software that must be integrated
with its new WiFi network. Our staff
developers can develop or integrate
existing tools seamlessly. We install
software solutions for conference
management, PMS and billing integration,
and social media authentication.
Proposal
Once the first two steps of analysis
and engineering are complete, we pull
it all together into a detailed and
concise Wi-Fi proposal.
This proposal gives you insight into the
value of Wi-Fi for your business and
illustrates ways to monetize your
network, optimize your business
operations, respond to dynamic
business and technology needs and
elevate your user’s experience.
We call this our MORE approach.
Monetize, Optimize, Respond and
Elevate.
 Deep Blue Communications
Hospitality Construction Project

Consultation Planning and Cabling Network Network Handoff to

Phase Design Infrastructure Implementation Technology Support
The Deep Blue Project team and Cabling professionals, Deep Blue Network Onboarding When all network
project team meets development team certified on copper, Engineers and Working as a team, technologies are
with the evaluate network coax, and fiber install Installation Techs Deep Blue Network integrated, the
development team technology for brand the full low voltage configure and install Engineers collaborate project is
to understand the requirements and scope or work with all network with all 3rd party transitioned to
scope of the project best practices. other cabling technology providers Deep Blue 24 x 7 x
hardware to fully
and to determine Designs for network professionals to to ensure 365 support. This
how and where and cabling complete. Designs
meet brand includes a post-install
connectivity and
Deep Blue can add infrastructure are ensure cable is run to standards. All onboard them to the training with onsite
value. created, reviewed, the correct places to systems are network as required. staff to review
The project team and finalized. support all current documented and This process ensures process, train on the
includes a Certified Providers for all technologies and to tested. Network is properties open on mydeepblue portal
Project services are lay the groundwork reviewed with staff time, on budget, with and address any
Manager/Business identified and a for future and training all technologies questions.
Analyst, Senior detailed requirements. working correctly on
sessions are held.
Network Engineer, implementation plan day one.
and Certified Cabling is created.
Professional.
 Our Partners
Brocade

Cisco
Nomadix

HP
Ruckus
Zebra

Meraki
Deep Blue and Nomadix
• Best in class Gateway
• Reseller for over 12 years
• Highest guest satisfaction scores of all gateways

AG5900
 &
• 1st SCG Partner in the US
• Top 20 Partner Worldwide
• Top Dog since 2008
• 12 Wise Certified Engineers
Experts in the Complete Line of Ruckus Products
The industry’s most scalable and versatile networking technology

SCG 200
SmartZone 100 ZoneDirector 5000

R700 Access H500 Access Point R600 Access Point BeamFlex Technology
Point
Saratoga Case Study - 2012
 Ruckus SmartCell Insights
Identify and Enforce Key Wi-Fi Metrics across all properties

Complete reporting and

analytics engine purpose
built for carrier grade and
enterprise Wi-Fi
Infrastructure
• Standardized Reports
• Traffic Reports
• Subscriber and Session
Management Reports
• Operational Reports
• Inventory Reports
• Customized Reports
Ruckus SCG with Smart Cell Insights - 2014
Switching Partners
We allow our customers to choose who they want to partner with, between
Cisco, HP, and Brocade.

Brocade has recently partnered with

Ruckus and is making a big impact on
the market.
24x7 Help Desk Support
24x7x365 U.S. Based Help Desk
Dedicated tiers 1-4 support is available to guest and staff every hour of every day
and staffed in Latham, NY

Backup Call Center - Calltek

DBC’s currently answers over 95% of its total calls in the US, but should there be
excessive call volume or an outage, we have a backup plan. Other languages such
as French and Spanish are also available here.

Customer Help Desk Software

Starting with an enterprise version of Kayako, we believe we now have the best
software in the business, allowing support agents to quickly resolve issues and
managers to spot trends.
Best Monitoring Tools in the Business

• Real-Time SNMP Monitoring for • Real-time WAN Utilization

every location Percentage

• Consolidated USA maps show • Real-Time Authenticated Users

entire hotel brand on one screen
• Up time and Latency histograms
• View the network design,
interface and device status
ProActive Support Team
Raise the standard even higher with Pro-Active user and staff support
plan with a dedicated service representative, priority phone line, and
device monitoring.

• Real-Time SNMP Monitoring on All Network Devices

• Advanced MyDeepBlue Dashboard Pro-Active escalation for
devices
that are flagged via monitoring tools
• Pro-Active escalation on all network issues
• Pro-Active quarterly network audit
• Priority customer support line for hotel to call and get quick answers
and escalation
• Dedicated customer service support representative assigned to
account
Guaranteed Bandwidth SLA Using
Deep Blue On-Site Gateway
Using an onsite computer, DBC tests bandwidth hourly to ensure each guest has the
bandwidth they need.

Hyatt Place, Saratoga, NY

Download Speed (mbps)

100 Advertised Max Speed Advertised Min Speed Actual Download Speed
80
60
40
20
0

12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11
AM AM AM AM AM AM AM AM AM AM AM AM PM PM PM PM PM PM PM PM PM PM PM PM
Deep Blue has the tools to Tickets to Login
Uptime using Guest
evaluate Wi-Fi performance, DBC SNMP
Ratio DBC
Satisfaction
monitor and enforce standards Ticketing
Monitoring Survey Scores
System
across properties, worldwide.
• Uptime SNMP monitoring
• Support ticket-to-login ratio
• Guest satisfaction scores
• Ticket tracking
• Real-time device status
• Revenue Reports
• Property comparative meta
analysis
 Alternative
Infrastructures

Mesh GPON DSL DOCSIS

 • 98 access points of which 97 are 7372s and
Mesh Case Study 1 is a 7782 outdoor radio
• 62 radios are roots, the other 35 are meshed or e-meshed
Bali Hai Wyndham • All meshing is on 40MHz 5GHz channels with SpeedFlex
links of 75Mbps – 200Mbps
• SM fiber backbone 257 Units
• 20 Buildings plus all outdoor common areas

MESH
DSL Case Study • KaEoKai has a total of 3 Ruckus APs
for the reception area
Ka Eo Kai Wyndham • 92 Zebra T500 radios
Timeshare • 92 Units

DSL
DOCSIS Case Study • C9 DOCSIS 3.0 Head-end
• Outdoor plant COAX used for
Lake George RV Park both TV and Data
• Outdoor enclosures had Cable
Modems plus POE Injectors

DOCSIS
 • Partnered with Visiontech
GPON Case Study • Zhone GPON Infrastructure

Marriott AC Hotel •
•
130 Guest Rooms
47 Wireless Access Points installed in Hallways

Cincinnati • Nomadix Gateway and HP switch Infrastructure

GPON