Name : Romi A. R.

NIM : 4330017003

1. Because we must always maintain the quality of business letters. The quality of business
letters makes it feasible. It is easy for a person or organization to imprint an impression on
others.

2. What must be avoided when making a business letter is an abbreviation, because it will make
the reader less understand what the letter contains.

3. What should not be included in a business letter is a payment method, which must be
discussed further after the business letter is received and approved, because that will make the
letter not concise.