1.

Triggering events which acts as stimulus to change the business strategy

of the company

The most triggering event which led the President of the company, Hal Wallace
to take steps towards understanding the problem was when the employees of
his company raised a point in the stockholder’s meeting where the demanded
the resignation of the president himself. The vote was defeated but this
showed the gravity of the situation to the president. It led him to deicide to
inquire what the underlying problems really were in the company. He then
decided to send a representative to the heads of all the departments and
inquire what the problems they were facing and what can be the solution to
them all. He is now also slightly willing to change the business strategy of the
company should it be required. But as of now he doesn’t clearly understand
why the employees are so upset given that the company is making huge profits
even more than the previous term. He does although understand that there is
a personnel problem, there is a need of a job position where that employee
will be in charge of identifying problems of this sort and figure out a solution
for them.
Representative of Wallace, the vice president of Industrial relations Campbell
then takes up the task of identifying the underlying issues by approaching all
the key employees of the company. When he approached Rampar, he got to
know that there is an urgent need of a business development manger who will
understand the needs of the company right now and will act accordingly to
move the business in the right direction. Unfortunately, Wallace rejected this
idea as being an unnecessary expense. Rampar believes that not creating this
job position will be more expensive in the long run. Rampar also believes that
it is wrong of Wallace to single handedly deal all affairs of the company and not
taking employee concerns in regard, and it took a demand of his immediate
resignation to make him understand this situation. Campbell says that because
of the union problems and their non lay off clause, the company is facing huge
trouble as to hiring new people. They had to lay off many workers to make
room for new people in the company but then due to this clause they couldn’t
make any such decisions.
When he approaches Smith, he encounters the issues of his department that
they aren’t being able to align their objectives with that of the corporate side.
This is the job which he neither understands no he can do at this time because
he is too busy with his own department that the needs of that of the corporate
and the market are way above his pay grade. He also points out the underlying
issue of an absence of a business development executive to do this task for
them.
After Campbell approaches other key employees as well, this issue is fairly
relevant that there is a need of business development executive who can take
the company towards the right direction. Who can also resolve conflicts
between the departments and draws such objectives and business strategies
that all departments can get behind on and will also result in higher profits. He
should also be responsible for identifying future problems and threats and
make plans to cope up with them. He should also be responsible for bridging
the gap between the upper leadership and the lower so such events like that
which occurred in the stockholder’s meeting can be avoided.