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  • ASSIGNMENT For Lesson 3

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    Melody Adrales
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    A business contract is important to protect a company by outlining the terms and conditions agreed upon with contractors and service providers. The contract should indicate responsibilities, scope of work, service level agreements, key performance indicators, and define capital expenditures versus operational expenditures. Effective contracts also consider the client-provider relationship, process costs, and Business Operations Improvement requirements to mutually benefit both parties.

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    A business contract is important to protect a company by outlining the terms and conditions agreed upon with contractors and service providers. The contract should indicate responsibilities, scope of work, service level agreements, key performance indicators, and define capital expenditures versus operational expenditures. Effective contracts also consider the client-provider relationship, process costs, and Business Operations Improvement requirements to mutually benefit both parties.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    15 views1 page

    ASSIGNMENT For Lesson 3

    Uploaded by

    Melody Adrales
    A business contract is important to protect a company by outlining the terms and conditions agreed upon with contractors and service providers. The contract should indicate responsibilities, scope of work, service level agreements, key performance indicators, and define capital expenditures versus operational expenditures. Effective contracts also consider the client-provider relationship, process costs, and Business Operations Improvement requirements to mutually benefit both parties.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Lesson 3: IT-BPM ENGAGEMENTS

    1. Why is a business contract important?


    2. How does the contract protect your business?
    3. For the contract to be effective, what should be indicated
    in its terms and conditions?
    4. And therefore when dealing with a contractor/service
    provider, how can you protect your business through a
    contract?
    5. Describe the attributes of a client and service provider
    relationship.
    6. Define the following: IT-BPM Contract, SOW, MSA, SLA, KPI
    7. What are the five core elements of a IT-BPM Contract?
    8. Define and differentiate CAPEX from OPEX.
    9. What are the components of PROCESS COST?
    10. What are the five BOI requirements?

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