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Pecha
Pecha
when we can make a complaint, as a consumer you have rights and I’m going to let you know
what they are.
To be heard, whenever you want to make a claim or comment about the product or service.
To choose
Indecopi is the regulatory entity that protects consumers against the acquisition of
products and services in general
There are 3 ways or steps that you can make a complaint
First, Indecopi suggests that before you submit a claim in Indecopi, you should try to
do it with your provider of goods or services.
Second, if you don’t reach an agreement you have the option to fill out your virtual or
physical Claim Book.
Third, if they don’t give you an answer, you can make your complaint to Indecopi.