Technical Notification

Cobham SATCOM

Lundtoftegaardsvej 93 D

2800 Kgs. Lyngby

Denmark

T: +45 39 55 88 00

F: +45 39 55 88 88report
How to understand events shown in the Diagnostic

Below is an example of a system witch has failed to power up.

The Sailor900 Vsat will after ended POST go into safe mode, identified by the
“ADU_IF: Error type not eligible for ADU auto recovery (14:20)”
Once in “safe mode” the 48vdc to the antenna will drop to 20vdc, leaving all axis ‘powerless’.
(All status LED on antenna modules will ‘go RED’)
To run a new post system will have to be rebooted.

The POST will hold the outcome of the power up self-test.

ANY FAILED POST test will cause the system to go into “safe mode”

In below POST the 0x00a023 Ele axis calibration has failed.

And that will cause the 0x00a025 Antenna calibration to fail as well.

POST
----
Unit id description state info time[ms]
pcm 0033 0x00a021 Azi axis calibration passed 0000000000 169859
pcm 0034 0x00a022 Xel axis calibration passed 0000000000 169873
pcm 0035 0x00a023 Ele axis calibration Failed 0000000010 169880
pcm 0036 0x00a024 Pol axis calibration passed 0000000000 169893
pcm 0037 0x00a025 Antenna calibration Failed 0000000040 169901
pcm 0040 0x00a028 Demodulator load passed 0000000000 169913

The Events will hold and show all events which has been detected during the system lifetime.

Severity level. (sev)

Error means system = STOP
Warn means system = RUN. BUT needs attention

States (stat)
Set means that the event is Active
Clr means that the event has been cleared and no longer active.
One means that system has detected an event but been able to recover from it

In below the following events is active = SET

Technical Notification
pcm 35 0A023 Ele axis calibration set error 2012-09-20 09:21:44 4 00000010
pcm 37 0A025 Antenna calibration set error 2012-12-03 06:03:08 4 00000040
pcm 91 0A05B Ele cal. limits set warn 2012-09-20 08:34:47 3 00000140

Events
-----
Unit id description stat sev date count info
pcm 33 0A021 Azi axis calibration clr error 2012-12-03 06:03:08 3 00000000
pcm 35 0A023 Ele axis calibration set error 2012-09-20 09:21:44 4 00000010
pcm 37 0A025 Antenna calibration set error 2012-12-03 06:03:08 4 00000040
pcm 89 0A059 Azi cal. limits clr warn 2012-12-03 06:03:09 3 00004000
pcm 91 0A05B Ele cal. limits set warn 2012-09-20 08:34:47 3 00000140
pcm 75 0A04B Ele encoder slip one warn 2013-03-04 17:40:25 3 0004fffe
pcm 85 0A055 Azi DDM warning clr warn 2012-11-12 09:38:45 1 00000000
pcm 86 0A056 Xel DDM warning clr warn 2012-11-12 09:38:46 1 00000000
pcm 87 0A057 Ele DDM warning clr warn 2012-11-12 09:38:47 1 00000000
pcm 88 0A058 PMM warning clr warn 2012-11-12 09:38:48 1 00000000
pcm 89 0A059 Azi cal. limits clr warn 2012-11-12 09:38:49 1 00000000
pcm 92 0A05C Pol cal. limits clr warn 2012-11-12 09:38:51 1 00000000
pcm 64 0A040 VIM cable attn clr warn 2013-02-25 13:50:59 2 00000000

The system log holds minute by minute status readout from the system.
Below system log holds three active (ON) events.
User Event: 040995-0000, 3 ERROR ON Ele axis calibration (00000010)
User Event: 040997-0000, 3 ERROR ON Antenna calibration (00000040)
User Event: 041051-0000, 3 WARNING ON Ele cal. limits (00000140)

System log:
---------------
2013-02-02T09:03:54.319653+00:00 acu : user.notice : ADU_IF: Powering up ADU
2013-02-02T09:20:09.001047+00:00 acu : user.info : ADU_IF: System time has been reset - fast forward 939 s (0x510cd69e to 0x510cda49)
2013-02-02T09:21:45.935128+00:00 acu : user.err : User Event: 040995-0000, 3 ERROR ON Ele axis calibration (00000010)
2013-02-02T09:21:46.000776+00:00 acu : user.err : User Event: 040997-0000, 3 ERROR ON Antenna calibration (00000040)
2013-02-02T09:21:46.080124+00:00 acu : user.err : ADU_IF: adu_if entered error state because of EV_POST_DONE_CALLBACK_FAIL in ST_RUN_POST (Power OK)
2013-02-02T09:21:46.088260+00:00 acu : user.info : ADU_IF: Error type not eligible for ADU auto recovery (14:20)
2013-02-02T09:21:47.068187+00:00 acu : user.warn : User Event: 041051-0000, 3 WARNING ON Ele cal. limits (00000140)
Technical Notification

How to use the Installation manual.

In the system messages one can match the ID and Description.

pcm 35 0A023 Ele axis calibration set error 2012-09-20 09:21:44 4 00000010

0A023: POST_ID_PCM_ANT_AZI:
Azimuth axis zero reference not found.
Check belt and zero reference module.
info: 0x00000001: Timeout (operation did not complete in time)
0x00000010: Encoder or mechanical problem
0x00000020: Zero reference not found
0x00000040: End stop not found

pcm 37 0A025 Antenna calibration set error 2012-12-03 06:03:08 4 00000040

0A025: POST_ID_PCM_ANT_CAL:
One or more errors occurred during antenna start-up
info: 0x00000001: Timeout (calibration did not complete in time)
0x00000010: Azimuth axis
0x00000020: Cross-elevation axis
0x00000040: Elevation axis
0x00000080: Polarization axis

pcm 91 0A05B Ele cal. limits set warn 2012-09-20 08:34:47 3 00000140

0A05B: EV_PCM_CM_AZI_CAL_LIMITS: (GOES FOR ELEV AND XELEV AS WELL)

Azimuth axis calibration result check limits exceeded.
Pointing performance may be degraded.
info:
0x00000040: End stop detected before expected limit
0x00000100: Zero width is low
0x00000200: Zero width is high
0x00000400: Zero slack is high
0x00001000: Friction average is high
0x00002000: Friction peak is high
0x00004000: Friction asymmetry is high

Zero width low/high: Zero reference module placement may be incorrect.

Zero slack high: Mechanical slack may be too high.
Friction average/peak high: Mechanical friction is higher than expected.
Friction asymmetry high: Mechanical imbalance may be too high.
Zero width low/high: Zero reference module placements may be incorrect. "Check that zero ref module and the
magnet in in place. Zero ref Module
and magnet located on the back of the elevation drive"
Zero slack high: Mechanical slack may be too high. : "check that there is no slack in the elevation drive, by
moving the panel manually"
Friction average/peak high: Mechanical friction is higher than expected. "Manually move the panel. Check that
it moves freely, from end stop to end stop"
Friction asymmetry high: Mechanical imbalance may be too high. "Check the panel is in balance"