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SERVICE MANUAL

FOR
DIAGNOSTIC ULTRASOUND SYSTEM

MODEL Qbit7

CHISON MEDICAL IMAGING CO., LTD.

We reserve the right to make changes to this manual without prior notice.
Qbit7 service manual

Regulatory Requirement

This product conforms to the essential requirements of the Medical


Device Directive 93/42/EEC. Accessories without the CE mark are not
guaranteed to meet the Essential Requirements of the Medical Device
Directive.

This manual is a reference for the Qbit7. Please verify that you are using the latest revision of
this document. If you need the latest revision, contact your distributor.

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TABLE OF THE CONTEXT

CHAPTER 1 GENERAL DESCRIPTION .........................................................2

1.1 Introduction ................................................................................................ 2

1.2 Service policy............................................................................................. 2

1.3 Service Procedure .....................................................................................2

CHAPTER2 DISASSEMBLY OF QBIT7...........................................................5

2.1. Disassemble mainframe ...........................................................................6

2.2. Disassemble screen module. ..................................................................14

2.3. Disassemble the keyboard module. ........................................................ 16

CHAPTER3 THE CONNECTION BETWEEN EACH UNITS ......................... 18

3.1 Connection Diagram ................................................................................18

4.1 Notices.....................................................................................................20

4.2 Solutions for breakdown ..........................................................................21

CHAPTER5 SYSTEM UPGRADE .................................................................30

5.1 Software and hardware Upgrade ............................................................. 30

CHAPTER6 OTHERS.................................................................................... 35

6.1 About Printer ............................................................................................ 35

6.2 Network....................................................................................................44

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Reversion History

REV. DATE(MM/YY) Change Record AUTHOR

1.0 09/19 2015 Initial Scott Xu

1.1 04/18 2016 Machine cages appearance update Scott Xu

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Chapter 1 GENERAL DESCRIPTION

1.1 Introduction
This guide covers the preparation, use, and maintenance of the ultrasound system, transducers,
and accessories. Refer to the manufacturers’ instructions for specific information about
peripherals. Please read the information in this guide before providing service to Qbit7 color
ultrasound system. It applies to the ultrasound system, and transducers.

1.2 Service policy


CHISON provides life-time service for all produced ultrasound machines. Meanwhile,
according to the warranty card enclosed in the packing box, the corresponding free warranty
period is provided for the main unit and probe (transducer) from the date of Ex-factory.

CHISON Service Dept. provides efficient service solutions to customers timely, including
technical support, spare parts support, field service, upgrade, warranty extension, and on
demand service.

The engineer must have ultrasound training before provide service, CHISON can provide
varieties of training, including operation, application maintenance, and troubleshooting.

1.3 Service Procedure


If you encounter difficulty with proving service to CHISON products, please refer to the user
manual and service manual firstly to correct the problem.

If the problem is not still solved there, please contact with CHISON Service Dept. at the
following numbers or addresses:

CHISON website: www.chison.com.cn

Service Support: Tel: 0086-510-85311707

Fax: 0086-510-85310726

E-mail: service@chison.com.cn

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NOTE:

Important information

1. It is the customer’s responsibility to maintain and manage the system after


delivery.

2. The warranty does not cover the following items, even during the warranty period:

a) Damage or loss due to misuse or abuse with system and probes, for
example, drop the probe, the liquid or the metal part fall into the system.

b) Damage or loss caused by Acts of God such as fires, earthquakes, floods,


lightning, etc.

c) Damage or loss caused by failure to meet the specified conditions for this
system, such as inadequate power supply, improper installation or
environmental conditions.

d) Damage or loss caused by non-approved transportation by CHISON.

e) Damage or loss due to use the system outside the region where the
system was originally sold.

f) Damage or loss involving the system purchased from a source other than
CHISON or its authorized agents.

3. Do not make changes or modifications to the software or hardware of this system


and probes.

4. During operate the system, if user has any doubt, difficulty or any unclear, please
contact CHISON's authorized service engineer immediately. Please describe the
situation clearly to solve the question in time. Before solve the question, please
don’t operate the system.

5. This system shall not be used by persons other than fully qualified and certified
medical personnel.

6. The device can only be sold to qualified medical institutions or doctors. The users
shall fully understand and master the devices before operating. The users shall
have got the qualification, and shall comply with the local laws and regulations,
the local religion and customs, etc.

7. The System modified or repaired by people other than CHISON’s qualified


service engineers, CHISON shall not be liable for the system.

8. The purpose of this system is to provide physicians with data for clinical diagnosis.
It is the physician’s responsibility for diagnostic procedures. CHISON shall not be
liable for the results of diagnostic procedures

9. This manual contains warnings regarding foreseeable potential dangers, but user
shall always be alert to dangers other than those indicated as well. CHISON shall
not be liable for damage or loss that results from negligence or from ignoring the
precautions and operating instructions described in this operation manual.

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10. Due to negligence not following operation manual, CHISON shall not be liable for
the results.

11. Each time before and after ultrasound examination, please check the probe
surface, probe cable and sheath whether they are abnormal, such as cracking,
peeling and deformation. Also check whether the lens is strongly fixed. Abnormal
probes may cause electric shock and injure the patient. Once any abnormal, user
must stop using and contact CHISON's authorized service engineer.

12. If the probe is dropped or scratched by hard part, please stop using the probe
immediately. And contact CHISON's authorized service engineer to make sure
the safety and effectiveness is in good condition before use.

13. If there is any liquid or metal to enter to the system, please power off the system
and stop using it immediately. Please first contact CHISON’s authorized service
engineer to make sure it’s safe before restart using it.

14. Please don't use solvents (such as paint thinner, Benzene, or alcohol) or abrasive
cleansers for cleaning the system (including monitor and probes, etc.). It may
corrode the system and probes.

15. While the system or probe is over life time, please refer to operation manual
section 9.5

16. Important data must be backed up on external memory media. CHISON shall not
be liable for loss of data stored in the memory of this system caused by operator
error or accidents.

17. LCD display screen may have some dark or light dots, it is normal for the LCD. It
does not mean that LCD screen is defective.

18. Please put this service manual with the system to ensure operator and manager
can reach it at any time.

19. Please start to disassemble the system in 2 minutes after the system is OFF.

20. Please pay the attention to the invert part, that there is high voltage on it.

21. While open the metal box, please note the sharp edge of metal part to avoid
being cut the finger.

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Chapter2 Disassembly of Qbit7

The machine is made up of three parts:keyboard module, screen module, mainframe

module.

Disassemble Procedure of Qbit7

For the Qbit7, following picture is a panoramic view of the machine.

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2.1. Disassemble mainframe

2.1.1 Disassemble the ultrasound module.

2.1.1.1
Remove the 4 screws from the back cover and remove the back panel.

2.1.1.2
Remove the 8 screws and pull out the cable.

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2.1.1.3
Pull out the mainframe.

2.1.1.4
Remove the battery from the mainframe.

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2.1.1.5
Remove the hard disk from the mainframe.

2.1.1.5
Remove the 11 screws from the cover to disassemble the ultrasound module.

Ultrasound module contrast diagram.

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2.1.1.6
The following figure is a feature of the main board and signal box board connections. Pull

out cables in the interface and remove the screw marked in the picture.

2.1.1.6
Remove 7 screws from the transducer board, main board, power board by turns.

2.1.1.7
The fan is the last one need to be removed.

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2.1.2. Disassemble the PC module.

2.1.2.1
Disassemble the PC module, you need to remove the 11 screws marked in the picture.

2.1.2.2
The following picture is a comparison between the dismantling before and after of the PC

part.

2.1.2.3
Remove the 8 screws to remove the fans.

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2.1.2.4
Remove the 7 screws from the PC board to disassemble it.

2.1.2.5
Remove the 4 screws to disassemble the charger adapter.

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2.1.3. Disassemble the signal box and the AC-FILTER.

2.1.3.1
Remove the 4 screws to disassemble the back panel.

2.1.3.2
Remove the 4 screws to disassemble the box of the back panel.

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2.1.3.3
Remove the 4 screws to disassemble the box of the back panel AC-FILTER.

2.1.3.4
The detail of the AC-FILTER.

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2.2. Disassemble screen module.

2.2.1 Disassemble screen

2.2.1.1
The following picture is the screen module.

2.2.1.2

Remove the 2 screws and remove the cover.

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2.2.1.3

Remove the 7screws and pull out the VGA cable and power cable.

2.2.1.4
Remove the 12 screws to remove the back cover.

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2.3. Disassemble the keyboard module.

2.3.1 Disassemble the keyboard

2.3.1.1
Remove the 13 screws under the keyboard and 3 screws on the support arm.

2.3.1.2
Remove the 3 screws to pull out the speaker cables.

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2.3.1.3
Remove the 3 screws to pull out the speaker cables.

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Chapter3 The connection between each units

3.1 Connection Diagram

3.1.1 Connection diagram

1. PC module includes motherboard, HDD, COME PC.

2. Ultrasound module includes 3 PCBA boards, ULTRASOUND POWER board, MAIN

board and 4 PORT board.

1) POWER board: include the DC-DC module, to generate the power supply to

ultrasound part; Motor board is fixed on this board if the main system has 4D function;

ECG board is prepared for the ECG equipment.

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2) MAIN board: include TX, RV and DSC module.

3) 4 PORT board: convert the TX/RV to 4 transducer port.

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Chapter4 Common Trouble shooting

4.1 Notices

4.1.1

Working location should be far away from liquid like water.

The following environmental conditions are within system tolerances for operation:

Temperature: 10º C ~ 40º C

Relative Humidity: 30%~75%, non-condensing

Atmosphere Pressure: 700hPa ~ 1060hPa

4.1.2

It is necessary to put the machine on a flat place during operating. As a result of the poor

placement, it may cause bad heat dissipation, appearance wear etc.

4.1.3

Keep the room clean and tidy, because the dust will accumulate rapidly on the air filter and

cause the system to overheat. Recommend that the customer to ensure that the dust in the

environment is at a low level. Clean the fan filter regularly, if necessary.

4.1.4

If any breakdown is suspected, please contact the local CHISON’s Authorized Service

Representative at the first time. Don’t disassemble or repair privately, resulting in unnecessary

loss.

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4.2 Solutions for breakdown

Symptom Classification Description Breakdown Unit Solution

1) Check all power connections and

installation environment.
Incorrect operation

2) Turn on the power switch.


The main switch's light is off.

Main Switch Replace Main Switch

The OP PANEL's light is off,


POWER-UNIT Replace POWER-UNIT
also the main switch's light is

The screen is
on, the inside fan doesn't work.

total black after


Sometimes the screen appears
turn on the
PC inspection interface, but it
system from OP
can't go through that process.
PANEL.

SYSC-UNIT Replace SYSC-UNIT


The OP PANEL's light is on,

the fans are working, except

the fan on SYSC-UNIT is not

working.

The OP PANEL's light is on,

the fans on the PC mother


Monitor Replace the monitor
board are working, the external

monitor is ok.

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Symptom Classification Description Breakdown Unit Solution

Check the installation environment, the

site temperature exceeds the specified

range.

External reason Check the installation environment, the

The system is off automatically voltage is unstable.

in operation.
Train the customer doesn't move the

system in working status.


The system is

off POWER-UNIT Replace POWER-UNIT

automatically.

SYSC-UNIT Replace PC mother board


The system turn off

automatically when startup

Force turn off the system by keep

Reboot the system, but it pressing [POWER] button on the OP


System
hangs in startup process PANEL, then use "one key recovery"

and upgrade to the latest software.

The system time changes to

2002(example) year,
The battery on
sometimes even you adjust it
The system
SYSC-UNIT is out of Replace the battery on the SYSC-UNIT.
correctly, it will go back soon.
time is wrong.
power.
Sometimes the system time is

incorrect.

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Symptom Classification Description Breakdown Unit Solution

The system always show blue


SYSC-UNIT Replace SYSC-UNIT
screen when boot.

Turn off the main unit from main

switch directly or pull out the plug,


Incorrect operation
it always shows blue screen when

Blue screen restart.


1) Restart the system after it is off.

The system usually shows blue


2) Check the HDD cable connection.
screen, or shows “Reboot and

Select proper Boot device or Insert HDD

Boot Media in selected Boot

device and press a key_”

Sometimes the system hangs in

use, no key on keyboard works, it

has to shutdown the system after


The system
PC motherboard.
press the [POWER] button for 5
hangs in Replace the SYSC-UNIT.

seconds or turn off the power


use.

switch directly.

The screens shows color stripes. PC motherboard.

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Symptom Classification Description Breakdown Unit Solution

The main unit has no response

after press the switch on OP

PANEL.

SYSC-UNIT. Replace the SYSC-UNIT.


The system hangs in startup

The system hangs at 40% position

of progress bar.

The system shows message:

“Reboot and Select proper Boot 1) Reconnect the SATA cable

device or Insert Boot Media in SATA cable 2) Replace the SATA cable

System selected Boot device and press a 3) Replace the HDD

error key_”

1) One Key Recovery

The system shows "error report", 2) Contact the service engineer and

and asks for loading the license System then install the license

after "one key recovery" 3) Replace HDD

4) Replace Interface board

The system asks for loading the


System Install the license
license in startup

The startup lasts about 20


HDD Replace HDD.
minutes.

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Symptom Classification Description Breakdown Unit Solution

The shutdown process lasts about


PC main board
Fail to shut 1) Replace SYSC-UNIT
12-15 minutes.
down the 2) Replace the POWER-UNIT
Fail to shut down the system by PC main board/
system 3) Replace the boot cable
the switch on OP PANEL. POWER-UNIT

No probe displayed in transducer

Selection interface. Sometimes the

The system system shows notice "Don't ....." 1. Upgrade the software after "one key

can't recovery"
DSP,DBF,USB items are blank in Software/Probe
recognize 2. Replace the probe.
system information interface.
the probe 3. Replace the MAIN-UNIT.

The probe can't be recognized,

sometimes it shows wrong ID.

Some of the buttons on OP

PANEL are not sensitive, such as

Freeze, Report etc.


Silicone keypad Replace OP PANEL.

Some of the buttons doesn't work

properly.
The OP

PANEL Most of the buttons on the OP 1) Restart the system and check it

doesn't work PANEL don't work. again.

properly
OP PANEL cable
2) Reconnect the OP PANEL cable.
The system shows " Keyboard
3) Replace the OP PANEL cable.
error ".
4) Replace the PORT board.

The knob doesn’t work, such as


Knob Replace the OP PANEL.
Frequency adjust.

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Symptom Classification Description Breakdown Unit Solution

1) Reconnect the signal cable for


The track ball can move up or
Trackball trackball.
down, unable to move left or right.
2) Replace Trackball
The

1) Reconnect the signal cable for


trackball
The trackball doesn't work, but
Connection trackball.
doesn't work
the external USB mouse can work.
2) Replace Trackball
properly

The trackball is not sensitive. Trackball Clean the trackball

The trackball is too dirty. Incorrect operation Clean the trackball

Connection Reconnect the Audio cable


No sound with PW mode
Abnormal
Interface board Replace Interface board
sound with

PW mode The sound is too small with PW


Speaker Replace Speaker
mode

Check the installation of cables, don't


"Da Da" sound Connection
block the fan.

Abnormal
"Zi Zi" sound HDD Replace HDD
sound in the
"Wu Wu" sound SYSC-UNIT Replace SYSC-UNIT
system

Screw or other objects get into the


Foreign object Open the cover, take out the objects.
main unit.

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Symptom Classification Description Breakdown Unit Solution

Find one probe lacks of wave, or

shadow in scanning area , but the Probe Replace the probe

other probes are fine.

Only one of probe connectors


Port board Replace the MAIN-UNIT.
locks of wave.

Abnormal
There are some bright lines in
display in
scanning area, no response with
scanning
all the probe scanning.
area MAIN-UNIT Replace the MAIN-UNIT.
Find different probes lacks of

wave, the lacking wave position is

regular.

Sometimes there has no scanning ULTRASOUND 1) Check the FW version.

area. POWER-UNIT board


2) Replace the MAIN-UNIT.

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Symptom Classification Description Breakdown Unit Solution

1. Move the main unit to another room.


There are many stripes on the
Interference 2. Install UPS or AC regulator.
whole screen.
3. Install the grounding cable.

Adjust the resolution in display

setting, the image size changes to incorrect operation One Key Recovery

big and can't return.

The display on original LCD-UNIT

only shows a half, but the signal

from extra VGA LCD-UNIT is fine.

LCD-UNIT Replace the LCD-UNIT


Half of the display on LCD-UNIT is

bright, the other half is dark, but


Abnormal
the signal from extra VGA
display on
LCD-UNIT is fine.
the whole

screen The whole image is not clear, low

resolution.

The whole screen is white, but the

signal from extra VGA LCD-UNIT 1) Check the connection of VGA cable.
VGA
is OK.
2) Replace VGA cable
cable/LCD-UNIT
The system shows notice “no 3) Replace the LCD-UNIT

signal”.

The whole screen changes color to

Red, Blue, Purple etc.

The system shows notice “no


VGA cable Replace VGA cable
signal”

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Symptom Classification Description Breakdown Unit Solution

Refer to the service manual 5.8, install


The printer doesn't work. Installation
the specified the model of the printer.

The printer
No signal from BNC port.
doesn't
Connection/SYSC-U 1. Connect well all the cables.
work. The printer can't be found by the

NIT 2. Replace the SYSC-UNIT.


main unit, and there is beep sound

from the printer.

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Chapter5 System Upgrade

5.1 Software and hardware Upgrade

5.1.1 Attentions for system upgrade

1) The upgrade file should be at the root of the USB flash disk.

2) Don’t plug the another USB disk during Upgrade process.

3) When upgrade SW or FW, do not remove the USB flash disk or turn off power. It will
cause system damaged.

5.1.2 Before system upgrade

Before upgrade, you can backup the patient and examination data for backup, to avoid the
damage of hard disk. The steps for backup is as below:

1. Press the “patient” to enter the Image Review page.

2. Select the Archive, and enter the “Exam View” page.

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3. Select the defined patient or select all, press backup to the destination. Press OK and

to start he backup.

4. Recover from the external memory. Choose the target source, and then it will display

the patient data in the list as below picture. Choose the data and press recover to recover

to the local memory.

Fig.128

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5.1.3 Software Upgrade

1) Insert the USB disk which contains the upgrade file.

2) Press key on the keyboard, choose the "system setting", press "SW Upgrade".

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5.1.4 Firmware Upgrade

1) Insert the USB disk which contains the upgrade package.

2) Press key on the keyboard, choose the "system setting", press "FW Upgrade".

3) Upgrade successfully and restart the system.

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5.1.5 Flowchart for upgrade failure

1) Software

Update SW OK

Fail
OK
Check the update file
Finish upgrading.
and Update SW again.
Fail

OK
Please replace the hard

disk directly.

2) Firmware

Update FW OK

Fail

Check the update file and OK


Finish upgrading.
Update FW again.

Fail

Please replace the OK

MAIN-UNIT.

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Chapter6 Others

6.1 About Printer

6.1.1 Set the system for Video Printer

CAUTION: Please confirm the video printer is turned on and connected


well with the main unit, and then you can do below setting.

6.1.1.1
Press the “setup” key; enter "system" interface, you will see the "Display Setting" bottom is

dark.

6.1.1.2
Set the video print option to choose different methods for video print. Choose the “General”
setting, and select Keyboard submenu. Choose “video print” under print key: print1,
choose “video enable” and “VGA enable” under video config.

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Set the “Video Print Option”.

“Image only” means only print the ultrasound image.

“Picture and info” means print the ultrasound image with patient information.

6.1.1.3
Connect the cables between Video printer and the System as the following picture.

Need to restart the system after connect the cables between Video printer and the

System.

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6.1.2 Connect the PC printer

6.1.2.1
Place the printer smoothly.

6.1.2.2
Connect the printer to the system.

6.1.2.3
Set the print manager.

6.1.2.4
Choose “PC print” in system setting, and in the “PC print selection”, chooses “print the

image with information”, or “only print image”.

6.1.3 Install a PC printer driver and add a new PC printer.

6.1.3.1

Press key to enter into the System Settings., and then click the System page .Click

“Printer management” to into the printer management screen.

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6.1.3.2
Click “Add” to add a printer, the system will pop up the “Add Printer Wizard”, follow the

wizard to add the printer. Click “Next” to continue.

6.1.3.3
Select “Local printer attached to this computer”, click “Next” to continue.

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6.1.3.4
Select “Use the following port: USB001”, click “Next” to continue.

6.1.3.5
Plug the USB which contains the driver of the printer, then click “Have Disk” to continue.

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6.1.3.6
Click “Browse” to locate the driver.

6.1.3.7
Select the driver, click “Open” to continue.

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6.1.3.8
Click “OK” to confirm.

6.1.3.9
Click “Next “to continue.

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6.1.3.10
Input printer name, select “Yes” to print a test page”, click “Next” to continue.

6.1.3.11
Click “Finish” to install the driver

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6.1.3.12
Click “Continue anyway” to continue, the system will install the driver automatically.

6.1.3.13
Before using the printer, please check the printer configuration. Select the printer and then

click “Properties” and “Preferences” to adjust the printing Properties and Preferences.

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6.2 Network

If you want to save the documents and files to the PC directly, you can set the network.

With this feature , To use the network storage function, the user should connect the target

computer to the network first, and build a new folder on the computer, right-click it to open

the attribute, select shared page, set to share this folder on the network and allow network

users to change the file.

6.2.1 Set the PC

6.2.1.1
Create a folder on the computer, named as “xxxx”, for example “denny” , Right-click the

folder and choose its “Properties”, then click “sharing” => “Advanced Sharing”

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6.2.1.2
Click the Permissions bottom, choose everyone as the user and allow: Full Control、

Change、Read。

6.2.1.3
Set computer network properties, click the “internet”.

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6.2.1.4
Click the “properties”, get into “Network connection Status”

6.2.1.4
Double click the “TCP/IPv4”, get into “Internet Protocol Version4 Properties”

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6.2.1.5
Get into “Internet Protocol Version4 Properties” interface, choose “use the following IP

address” item and fill the blanks as follow. Press “OK”.

6.2.2 Set the machine

6.2.2.1

Press key get into the System Setting interface. Click Network, Setting, then

plug the network cable into the LAN port between the ultrasound main unit and computer.

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IP address: Input the IP address of the system manually, and make sure the IP address of

the network printer is in the same network segment. Subnet Mask: Input the subnet mask

manually. Default Gateway: Input the gateway manually. DNS server: Input DNS server

manually. Network Connection Status: Check the network connection status.

Connected: The system is connected to the network successfully. Unconnected: The

system is not connected to the network. Network Information: Display the current

network information. Configuration information: Click this button to display the network

configuration information. Network test: in the case of network connection status is

connected, enter the IP address of the test, click the test, you can test the network the

connection status between the IP of current system and the IP that needs to be tested.

6.2.2.2
When fill out all the data, click “Test” to check the network info.

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6.2.2.3
Click Network Storage interface, input “Shared Dir” and “IP address”, If Ping

successfully, then click Add.

Shared Dir : the folder in your computer which is shared. IP address: computer IP. User

name: your computer’s name. Password: your computer password.

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