МИНИСТЕРСТВО НА ОБРАЗОВАНИЕТО И НАУКАТА

ПРОФЕСИОНАЛНА ГИМНАЗИЯ ПО ИКОНОМИКА "ТОДОР Г. ВЛАЙКОВ"

гр. Клисура, обл. Пловдивска, ул."Елена и Андон Станеви" № 1,тел/факс 03137 2023
Изготвил: Утвърдил:

/Мария Витанова – Маркова/ Директор : /Румена Милова/

Годишен изпит
по Бизнес комуникации на чужд език, английски език за 12 клас
Самостоятелна и задочна форма на обучение

ВАРИАНТ 1

Name (Име): _______________________________________

Date (Дата): _____________________

1
Select the statement about business communication that is not true.

upward and downward

A)

Business communication takes many forms–oral, print and electronic

B)
In business you will be judged on your professional expertise, not your
C) communication ability.

If you communicate well, you are likely to be promoted.

D)

2
When we consider the communication activities of an organization from an overall point
of view, the activities fall into three broad categories: ________________.

electronic, face-to-face, and internal

A)

external operational, external, and personal

B)

internal operational, external operational, and personal

C)

operational, face-to-face, and personal

D)

3
External communication can involve communicating with _____________.

suppliers
A)

service companies
B)
customers

1
 МИНИСТЕРСТВО НА ОБРАЗОВАНИЕТО И НАУКАТА

ПРОФЕСИОНАЛНА ГИМНАЗИЯ ПО ИКОНОМИКА "ТОДОР Г. ВЛАЙКОВ"

гр. Клисура, обл. Пловдивска, ул."Елена и Андон Станеви" № 1,тел/факс 03137 2023
C)
all of the above

D)

4
In the workplace, internal personal communication ___________.

is unacceptable
A)

can have a significant impact on the success of the operation

B)

should be encouraged with no restrictions

C)

all of the above

D)

5
An email message sent from the production supervisor to a customer is classified:

external-operational communication
A)

internal-operational communication
B)

personal communication
C)

none of the above

D)

6
Which of the following is not an example of internal-operational communication?

giving directives
A)

constructing reports
B)

placing orders with suppliers

C)

requesting data from subordinates

D)

7
Which of the following is an example of external-operational?

the company's web site

A)

radio and television advertising

B)

employee community service

C)

2
 МИНИСТЕРСТВО НА ОБРАЗОВАНИЕТО И НАУКАТА

ПРОФЕСИОНАЛНА ГИМНАЗИЯ ПО ИКОНОМИКА "ТОДОР Г. ВЛАЙКОВ"

гр. Клисура, обл. Пловдивска, ул."Елена и Андон Станеви" № 1,тел/факс 03137 2023
all of the above

D)

8
In the formal network of an organization, the flow of information can be ____________.

either upward or downward

A)

downward only
B)

upward only
C)

upward, downward, or lateral

D)

9
The informal network of an organization consists of:

a single relationship of networks.

A)

a complex relationship of small networks.

B)

a simple, straight-line relationship.

C)

a relationship restricted to gossipers.

D)

1
0 Mark the most inappropriate comment about the grapevine in an organization:

Wise managers ignore it.

A)

It carries much gossip and rumor.

B)

It carries more information than the formal communication network.

C)

Its nature will depend upon the organization's members.

D)

1
1 How much and what kind of communicating a business does depends on
the nature of the business.

3
 МИНИСТЕРСТВО НА ОБРАЗОВАНИЕТО И НАУКАТА

ПРОФЕСИОНАЛНА ГИМНАЗИЯ ПО ИКОНОМИКА "ТОДОР Г. ВЛАЙКОВ"

гр. Клисура, обл. Пловдивска, ул."Елена и Андон Станеви" № 1,тел/факс 03137 2023
A)

the nature of its business environment.

B)

how geographically dispersed it is.

C)
all of the above.

D)

1
2 When solving a communication problem, you should take into account

the larger business-economic, sociocultural, and historical context.

A)

your relationship with your recipients.

B)

your recipients' organizational, professional, and personal contexts.

C)

all of the above.

D)

1
3 Which of the following is not true of business communication as a problem-solving
activity?

There is one best solution to each business communication problem.

A)
The business communication process may involve some backtracking rather than
B) following a strictly linear path.
Solving business communication problems involves creativity and judgment as well
C) as research and analysis.
The basic plans for common types of business messages need to be adapted to each
D) situation.

1
4 Mark the most inappropriate of these comments about communication:

Everyone interprets the same information in the same way.

A)

Messages are unintentionally altered during the communication process.

B)

Words may be defined differently by different people.

C)

4
 МИНИСТЕРСТВО НА ОБРАЗОВАНИЕТО И НАУКАТА

ПРОФЕСИОНАЛНА ГИМНАЗИЯ ПО ИКОНОМИКА "ТОДОР Г. ВЛАЙКОВ"

гр. Клисура, обл. Пловдивска, ул."Елена и Андон Станеви" № 1,тел/факс 03137 2023
The message received is often not precisely the message that was sent.
D)

1
5 Mark the mot correct completion of this sentence beginning: Cross-cultural
communication:

Should be jargon to be more informal.

A)

Is difficult because no precise translation may exist.

B)

Deals only with words and their meanings.

C)

Is consistent because all communicators share a common language background.

D)