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Perspective—On the Evolutionary and Behavioral Theories


of Organizations: A Tentative Roadmap
Giovanni Dosi, Luigi Marengo,

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Giovanni Dosi, Luigi Marengo, (2007) Perspective—On the Evolutionary and Behavioral Theories of Organizations: A Tentative
Roadmap. Organization Science 18(3):491-502. http://dx.doi.org/10.1287/orsc.1070.0279

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On the Evolutionary and Behavioral Theories of


Organizations: A Tentative Roadmap
Giovanni Dosi, Luigi Marengo
LEM, St. Anna School of Advanced Studies, P.za Martiri della Libertà, 33,
56127 Pisa, Italy {g.dosi@sssup.it, l.marengo@sssup.it}

C yert and March’s A Behavioral Theory of the Firm has been acknowledged as one of the most fundamental pillars on
which evolutionary theorizing in economics is built. Nelson and Winter’s 1982 book is pervaded by the philosophy
and concepts previously developed by Cyert, March, and Simon. Behavioral notions, such as bounded rationality are also at
the heart of economic theories of institutions such as transaction costs economics. In this paper, after briefly reviewing the
basic concepts of evolutionary economics, we discuss its implications for the theory of organizations (and business firms in
particular), and we suggest that evolutionary theory should coherently embrace an “embeddedness” view of organizations,
whereby the latter are not simply efficient solutions to informational problems arising from contract incompleteness and
uncertainty, but also shape the “visions of the world,” interaction networks, behavioral patterns, and the identity of the
agents. After outlining the basic features of this perspective, we analyze its consequences and empirical relevance.
Key words: evolutionary theory; behavioral theory; embeddedness

1. Introduction Concepts and ideas from A Behavioral Theory of the


Evolutionary economics is microfounded on a theory Firm are also at the heart of other theories of organi-
of firms, organizations, and institutions that owes many zation both within the realm of economics (e.g., trans-
of its concepts and most of its philosophy to Cyert actions costs theory) and management and organization
and March’s (1963) A Behavioral Theory of the Firm. sciences (e.g., the resource-based and the capability-
Part II of Nelson and Winter’s (1982) book entitled based theories of the firm). In this paper, after briefly
Organization-Theoretic Foundations of Economic Evolu- reviewing the basic concepts of evolutionary economics,
tionary Theory has many citations to the work of Cyert, we discuss its implications for the theory of organiza-
March, and Simon. Evolutionary economics has mainly tions (and business firms in particular), and we suggest
used behavioral theory as a tool for providing foun- that evolutionary theory could well offer, together with
capability-based theories, an “embeddedness” view of
dational concepts, alternative to neoclassical theory, on
organizations, whereby the latter are not simply efficient
which to build a theory of industry and technological
solutions to informational problems arising from con-
change. Routines, boundedly rational search, productive
tract incompleteness and uncertainty, but also shape the
knowledge, and unresolved conflict provide an alterna- “visions of the world,” interaction networks, behavioral
tive to profit maximization and optimal agency contracts. patterns, and, ultimately, the very identity of the agents.
Until recently, evolutionary theory has not developed a The paper is organized as follows: In the next section
full-fledged theory of organizations based on behavioral we briefly review basic building blocks of evolutionary
concepts. In Nelson and Winter (1982) and in most of theory. In §3 we review recent developments in evolu-
the works it has inspired, routines are the fundamen- tionary theory and competence-based theory. In §4 we
tal units of selection and boundedly rational search is focus on issues of organizational learning and compe-
the fundamental variational mechanism that generates tence accumulation. Finally, we develop implications and
the variety of organizational behaviors on which market empirical predictions and conclude by outlining unre-
selection operates. solved problems and possible issues for further research.
491
Dosi and Marengo: Perspective
492 Organization Science 18(3), pp. 491–502, © 2007 INFORMS

2. Evolutionary Theories: Some structures, are often captured theoretically as emergent


Building Blocks properties (i.e., the collective and largely unintentional
For the purposes of this work, let us confine ourselves outcome of microinteractions and heterogeneous learn-
to basic features of evolutionary theories of economic ing). Such properties often have a metastable nature,
change.1 in the sense that although persisting on a timescale
1. Notwithstanding possible differences in other more longer than the processes generating them, they ulti-
substantive hypotheses, evolutionary theories share the mately disappear.2
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methodological imperative “dynamics first!”. That is, 9. A similar style of representation and interpretation
the explanation for why something exists, or why a should apply to the emergence and self-maintenance of
variable takes the value it does, ought to rest on a pro- organizational forms and institutions: They are partly the
cess account of how it became what it is. The pro- result of directed (purposeful) action by the agents but
cess story should be provided either by formally writing also, partly, the unintentional outcome of the interplay
of agent learning and collective interactions.
down a dynamical system, or by telling a good qual-
10. The relation of the higher-level regularities man-
itative historical reconstruction (or, much better, both).
ifested in institutions, rules, and organizational forms
One should be extremely wary of any interpretation of
to lower-level evolutionary processes is a complex one
what is observed that runs just in terms of ex post equi-
of coevolution across levels of analysis and timescales.
librium rationalizations (“it has to be like that, given
Although the former are emergent phenomena of the
rationality”). Existence theorems or purely functionalist
latter, they may be considered as relatively invariant
claims (entity x exists because it performs function y) structures that constrain and shape the latter on short
are rarely satisfying explanations. The methodological timescales.
stance of evolutionary economics is indeed fully shared This is the overarching program of research on evolu-
with A Behavioral Theory of the Firm, where process tionary economics, as we see it. It is obviously impos-
accounts of decision making are one of its major contri- sible to review here the rapidly growing literature of
butions. contributions that share some or all of the foregoing the-
2. Theories ought to be microfounded, in the sense oretical building blocks.3
that they ought to be grounded explicitly in a plausible Several important new research developments have
account of what typical agents do and why they do it. occurred in evolutionary economics. First, there has been
3. Realism is a virtue and in certain respects a neces- an increase in the number of formal models and his-
sity. Although theories are necessarily abstract and admit torical interpretations of economic growth as an evo-
less of reality than they omit, there are some broad fea- lutionary process propelled by technical change. Sec-
tures of reality that are omitted at the theorist’s peril—in ond, the diffusion of innovations has been fruitfully ana-
the sense that the conclusions are unreliable guides to lyzed as an evolutionary path-dependent process. Third,
the interpretation of reality. the very development of an evolutionary perspective has
4. Among these features is the fact that agents have been deeply intertwined with the historical analysis of
at best imperfect understanding of the environment they the processes by which technical change is generated,
live in, and, even more so, of what the future will deliver. ranging from the microeconomic level all the way to
Hence, bounded rationality is generally assumed, with national systems of innovation. Fourth, a growing num-
its specific content varying with context. ber of industrial case studies and models of industrial
5. Imperfect understanding and imperfect, path de- change fit the evolutionary conjectures outlined above.
pendent, learning entails persistent heterogeneity among Fifth, research is starting to explore learning itself as an
agents, even when facing identical information and iden- evolutionary process at the levels of individuals, organi-
tical opportunities. Capturing heterogeneity is crucial to zations, and markets. This work links with a tradition of
the representation of aggregate dynamics. studies in the field of organizational economics, which
6. Agents are capable of discovering new technolo- is beyond the scope of this article (but see the remarks
gies and ways of organizing, and of adopting new behav- in Winter 1986, 1995).
ioral patterns. Allowing for the possibility of novelty in Indeed we have a rich and growing body of eco-
the system is a major theoretical and modeling challenge nomic literature that tackles change and evolution, where
that must be addressed. increasing returns are the norms rather than the excep-
7. Although (imperfect) adaptation and discovery tion, where history counts, and where agents are pre-
generate variety, collective interactions within and out- sumed to be less than perfectly rational and knowledge-
side markets operate as selection mechanisms, generat- able. But where do organizations fit in this picture? Let
ing differential growth (and possibly also survival) of us now turn to this issue.
different entities that are the carriers of diverse technolo-
gies, routines, strategies, and so on. 3. The Nature of Business Organizations
8. As a result of this, aggregate phenomena, such Business organizations are behavioral entities4 charac-
as regularities in the growth process or in industrial terized by seemingly quite different arrangements in
Dosi and Marengo: Perspective
Organization Science 18(3), pp. 491–502, © 2007 INFORMS 493

terms of operational and cognitive division of labor, One man draws out the wire, another straights it, a third
as well as equally different hierarchical setups, pat- cuts it, a fourth points it, a fifth grinds it at the top for
terns of access to information, incentives, and con- receiving the head; to make the head requires two or three
trol structures. Correspondingly, economic organiza- distinct operations; to put it on, is a peculiar business, to
tions embody specific and rather inertial compromises whiten the pins is another; it is even a trade by itself to
between different functions. Indeed, organizations per- put them into the paper; and the important business of
making a pin is, in this manner, divided into about eigh-
form (i) resource allocation, (ii) information process-
teen distinct operations, which, in some manufactories,
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ing, (iii) efforts elicitation, (iv) coordination (largely are all performed by distinct hands, though in others the
through nonprice devices) among multiple cognitive and same man will sometimes perform two or three of them.
physical tasks, (v) governance of competing claims on
the total generated surplus, and (vi) experimentation And, relatedly, such patterns of division of labor match
and learning.5 In turn, these different organizational specific channels of information flows and lines of com-
functions yield multiple coexisting levels of interaction mand.
amongst organizational members. Table 1 offers a comparison between the incentive and
Clearly, a thorough understanding of what organiza- the problem-solving approaches to organizations along
tions are and how they operate ought to take on the anal- significant dimensions and theoretical building blocks.
ysis of the foregoing organizational processes. Although Clearly, there are elements of truth in both the incen-
research still falls short of these objectives, over the tive view and the problem-solving view, and bridg-
last four decades multiple endeavors have enriched our ing them ought to be part of the research ahead. The
understanding of the nature of economic organizations. starting point for such a bridge-building exercise has
On the one hand, the dominant strand of contem- consequences for the sort of bridge one creates. The
porary economic analysis starts with primitives of the starting point embodies a commitment to some assump-
interpretation of the nature of organizations based on tions on first-order versus second-order effects. We
sophisticated, self-seeking agents. Together, the behav- pick the last explored alternative, the problem-solving
iors of these self-interested actors are viewed as typi- approach, as our point of departure.
cally directed by market forces. Only in those settings We assume weak incentive compatibility (see Dosi
in which, due to failures of information and contract and Marengo 1995) in the sense that there are selec-
incompleteness, markets are less effective; organizations tion pressures that generate connections between perfor-
are called for to surrogate such imperfections.6 mance and rewards. But, consistent with the behavioral
Conversely, a small—but growing—minority of the theory of the firm, such connections are quite loose.
economics profession has placed “primitives” of the Once that connection is established, one focuses first on
analysis of the nature of economic organizations in their the diverse problem-solving characteristics of different
problem-solving features, which are in turn nested in organizations, and second on the ways in which incen-
forms of human bounded rationality, imperfect processes tive structures interact with problem-solving knowledge.
of learning and variations in the distribution of cogni- The archetype incentive view censors any competence
tive labor. The root of this approach can be found in issue associated with what organizations do and how
the works of Herbert Simon, Alfred Chandler, Richard well they do it—except for issues of misrepresentation
Cyert, James March, Richard Nelson, and Sidney Win- of “intrinsic” individual abilities and adverse selection,
ter. A foundational root is A Behavioral Theory of the or incentive misalignment in effort elicitation. By con-
Firm (Cyert and March 1963). trast, the problem-solving view censors the incentive-
According to the Cyert and March book, the problem- alignment issue. All agents are in a first approximation
solving activities of the firm can be conceived as willing to cooperate in order to achieve a common orga-
combinations of physical and cognitive acts, within a nizational goal, although they might have different views
procedure, leading to the achievement of a specific out- and ideas on how to achieve the goal.
come. The internal organization of the firm determines An organization embodies problem solving in sev-
the distribution of informational inputs across specific eral ways. First, the organization displays the operational
task units and, as such, the division of cognitive labor. competencies associated with its actual problem-solving
The general idea is that firms possess specific problem- procedures (see the discussions of routines in Nelson
solving competencies associated with their own opera- and Winter 1982, Cohen et al. 1996). Second, the orga-
tional procedures and routines, which in turn are embed- nizational structure determines the distribution of infor-
ded in the patterns of intraorganizational division of mational inputs of tasks and of the allowable acts, i.e.,
labor and assignments of decision entitlements. Through “who can do what to whom.” Third, the organization
problem solving, firms generate their productive knowl- shapes the search heuristics for yet unsolved problems.
edge and shape their organizational structure. Such a capability-centered view of business firms
An illustrious antecedent of this view dates back, finds a core root in elements of A Behavioral The-
indeed, to Adam Smith’s pin-factory example in the ory of the Firm, emphasizing the view of an organi-
Wealth of Nation (1776): zation as an “adaptive system,” which solves problems
Dosi and Marengo: Perspective
494 Organization Science 18(3), pp. 491–502, © 2007 INFORMS

Table 1 Pure Incentive View vs. Pure Problem-Solving View of Organizations

Dimension of analysis and


theoretical building blocks Pure incentive view Pure problem-solving view

1. Problem solving/cognition/knowledge No Yes (central dimension of analysis)


2. Incentive governance Yes (central dimension of analysis) Not so far (but see Coriat and Dosi 1998, and
via equilibrium contracting Dosi et al. 2003)
3. Behavioral microfoundations Perfect, far-sighted, rationality Bounded rationality (usually with “myopic” attributes)
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4. Organizational behavior Strategic (in the game-theoretic sense) Driven by routines, heuristics, rules etc.
5. Learning No Yes (central dimension of analysis)
6. Unit(s) of analysis —Transactions —Elementary “bits” of knowledge
—Strategies —Routines and other elementary behavioral traits.
—Allocation of information
—Allocation of property rights
7. Noneconomic dimensions of Not as “primitive” dimensions Power, trust, identity building etc.
organizations

relying on shortcuts, routines, standard operating proce- only a blurred and changing understanding of what their
dures (Cyert and March 1963), which in turn are mod- goals and preferences are.
ified through time via processes of adaptive learning Thus, learning is an ubiquitous characteristic of indi-
and “problemistic search” (pp. 169–176). The capabili- vidual and organizational behavior, especially in cases
ties (or knowledge-)based view builds on such intuitions in which: (a) heterogeneous agents systematically dis-
by exploring in increasing detail (i) the link between play various forms of bounded rationality; (b) there is
organizational knowledge and patterns of organizational a persistent appearance of novelties, both as exogenous
behaviors such as organizational routines, (ii) the forms shocks or as the result of technological, behavioral, and
and outcomes of organizational learning, (iii) the rela- organizational innovations by the agents themselves; (c)
tionship between the latter and the patterns of cogni- markets (and other interaction arrangements) perform
tive division of labor within organizations, and (iv) the as selection mechanisms; (d) aggregate regularities are
implications of organizational capabilities in terms of primarily emergent properties stemming from out-of-
corporate boundaries and corporate performance. Fun- equilibrium interactions (see Dosi et al. 2005).
damental questions in the interpretation of the nature of The organizational learning literature is a large litera-
organizational competencies/capabilities concern include ture embracing a wide range of specific intellectual ambi-
the loci where they reside and the extent to which they tions, methodologies, and techniques. Only a few works
are additive in the skills and knowledge of organizational seek to directly speak to managers (e.g., Senge 1990).
members. It is usually important to specify where in the Facilitating certain types of organizational learning is
organization particular knowledge is stored and who has a major objective of quality management, and indeed
the large literature on such topics provides another
learned it (Simon 1991).
port of entry into the subject of organizational learn-
ing and hence to organizational capabilities. Classics in
4. Patterns of Learning and Competence the area include Deming (1982) and Juran (1989); for
a recent assessment of the quality movement see Cole
Accumulation (1999). More recently, consultants and corporate exec-
In acquiring and adapting their competencies/capabilities utives have evinced great interest in knowledge man-
over a period of time, organizations do something that agement, a rubric that spans a substantial number of
can reasonably be called organizational learning. As concerns, many of which relate to efforts to improve
behavioral and evolutionary theories espouse a process capabilities through learning.7 In particular, the quest of
view of decision making, where organizational behav- improved performance through bench marking and the
ior is based on routines and is strongly history depen- identification and transfer of best practices are activies
dent (Levitt and March 1988), we argue that learning that are widely and systematically pursued. Careful stud-
is the most fundamental process through which routines ies of the microprocesses of organizational learning have
are formed and organizational knowledge is created and been conducted both in the field (see Hutchins 1991,
stored. Adler 1993, Von Hippel and Tyre 1995, Narduzzo et al.
Learning may occur in circumstances whereby agents 2000, Argote and Darr 2000) and in the laboratory (see
have an imperfect understanding of the world in which Cohen and Bacdayan 1994, Egidi 1996, among others).
they operate due to (a) a lack of information, (b) an As to the sources of learning, Levitt and March (1988)
imprecise knowledge of its structure, (c) mastery of only distinguish between learning from direct experience,
a limited repertoire of actions in order to cope with learning from the interpretation of experience, and learn-
whatever problem they face, or (d) when agents have ing from the experience of others. The first is mainly
Dosi and Marengo: Perspective
Organization Science 18(3), pp. 491–502, © 2007 INFORMS 495

learning-by-doing, whose importance has been long rec- the efficacy at which individual skills are exploited and
ognized by economists and organization scholars; and contribute to the overall performance of the organiza-
the latter have outlined the circumstances that lead to tion; and affect the rates at which individual skills and
higher rates of learning by doing. The second is a kind of broader competencies are diffused throughout the orga-
cognitive learning that has been discussed by researchers nization. The collective view also adds dynamic aspects
in evolutionary theory (e.g., see Gavetti and Levinthal to the idea that there is an intrinsically organizational
2000, Marengo 1996): Interpretation of experience leads dimension of organizational knowledge embodied in the
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to the construction and modification of models and the- routines, hierarchical structures, and culture of an orga-
ories about the world in which individuals and organi- nization. Hence, according to the collective view: Orga-
zations operate, and in turn such learning is shaped by nizational learning goes together with changes in rou-
the organizational structure. The third type of learning, tines and possibly organizational structures; and in order
learning from the experience of others, has received con- to become organizational, the learning that results from
siderable attention from organizational researchers who organizational inquiry (and, we would like to add, also
study knowledge transfer (e.g., Argote and Darr 2000, that is absorbed from the environment) must be embed-
Szulanski and Winter 2002) and economists who focus ded in the images of organization held in its members’
on knowledge spillover. mind and/or in the epistemological artifacts (the map,
Simon (1991) argues that strictly speaking organiza- memories, and programs) embedded in the organiza-
tional learning is only a metaphor because all learn- tional environment (Argyris and Schön 1996).9
ing takes place inside human heads: thus, an orga- Organizational learning is obviously linked with the
nization learns in only two ways, (a) by the learn- change of individual skills—sometimes indeed with the
ing of its members, or (b) by injecting new mem- loss of some of them—but also with changes of col-
bers who have knowledge the organization did not pre- lective representations, rules, and even of hierarchical
viously have. Conversely, without denying the impor- setups (Narduzzo et al. 2000). In essence, organiza-
tance of individual learnings, a number of authors tional knowledge and organizational learning ought to be
have attempted to disentangle—both in theory and from partly considered—in the collective view—as an emer-
empirical evidence—the patterns of change of some sort gent property, shaped by the interaction amongst multi-
of collective intelligence that organizations embody: see, ple learning and adjustment processes occurring within
in particular, Levinthal (2000) and Marengo et al. (2000) the organization itself—ranging from the levels of the
on the theory side; Narduzzo et al. (2000), Fujimoto individual, to teams, departments, and organizations (see
(2000), Coriat (1995), Dosi et al. (2003) for empirical Reagans et al. 2005).
investigations; and Warglien (1999) on both. Some important implications of the collective view are
According to the collective view of organizational worth emphasizing:
knowledge it is firms, not people who work in firms, that (i) The organizational nature of learning is reflected
know how to make gasoline, automobiles, and computers by its being linked with changes in organizational prac-
(Winter 1982); and, dynamically, organizational learning tices that might not display any evident correlation with
is a social phenomena and cannot be reduced to indi- what individuals “know.”
vidual learning processes of the members of the orga- (ii) All forms of long-lasting organizational learn-
nization (see Marengo 1996). Organizational knowledge ing imply some mechanisms of codification of knowl-
is not only incorporated into the heads of organizational edge and interaction procedures. Despite a fundamental
members but also into (a) a set of routines, other orga- incompleteness of codification mechanisms themselves,
nizational practices, and shared representations, and, (b) codification (imperfectly) deals with the persistence of
a set of material artifacts that shape intraorganizational organizational knowledge beyond the mobility of orga-
relations and individual behaviors. Cohen et al. (1996) nizational members. (For discussions on this debate see
and Argote and Ingram (2000)8 argue that knowledge is Dosi et al. 2005, Pavitt 1987, and Dosi et al. 2005).
embedded in organizational members, tools (technologi- Relatedly, the very codification of individual skills is a
cal components), and tasks (organizational goals, inten- fundamental aspect of the establishment of an organiza-
tions, and purposes), as well as in the networks result- tional memory.
ing from the combination of members, tools, and tasks. (iii) Organizational learning is never a purely cogni-
Thus, for example, the task network incorporates knowl- tive process: Rather processes of social adaptation, learn-
edge about how to perform a sequence of tasks, whereas ing and modification of organizational rules, develop-
knowledge about which member performs which task is ment of shared interaction patterns, and so on are cru-
embedded in the member-task network. cial ingredents. Changes in the collective knowledge of
Both caricatures acknowledge diverse organizational nature and the procedures to master it (e.g., procedures
structures: foster learning by individual members of the for design and production of a new products) usually go
organization in certain directions and hinder it in oth- together with changes in skills distributions, information
ers; affect the rates at which individuals learn, shape flows, action patterns, and so on. But the converse does
Dosi and Marengo: Perspective
496 Organization Science 18(3), pp. 491–502, © 2007 INFORMS

not necessarily hold: One may indeed observe signifi- Both internal and external forms of organizational
cant changes in the social division of labor or in action learning entail subtle links with organizational struc-
patterns without any dramatic change in the technical tures. For example, Marengo (1996) emphasizes the
competencies of the organization. This lack of one-to- intrinsic tension between knowledge decentralization,
one correspondence between technological and organi- which promotes variety and experimentation, and cen-
zational innovation is also a necessary premise for the tralization, which guarantees coherence in the exploita-
comparison of the performance of diverse organizational tion of these diverse forms of learning. Higher degrees
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setups, while holding strictly technological knowledge of decentralized learning are not necessarily conducive
roughly constant. In turn, this bears far-reaching impli- to higher degrees of organizational learning: Only when
cations in terms of comparative assessment of different the former can be integrated and made coherent with the
organizational archetypes (e.g., “the Japanese firm” ver- overall organizational learning process.
sus “the American firm”).
(iv) Organizational learning is ridden with path-
dependencies whereby incumbent competencies shape
5. Interpretative Implications and
and constrain the patterns of future exploitation. One Empirical Predictions
need not subscribe to Weick and Westley’s (1996) The foregoing discussion suggests that the interpreta-
extreme view that organizing and learning are essen- tion of observed corporate structures and performance
tially antithetical processes    to learn is to disorganize ought to primarily concern the relationships between the
and increase variety to acknowledge the widespread internal working of firms themselves and the interactive
occurrence of competency traps, lock-ins into history- environment in which they operate. Indeed, one of the
fundamental propositions shared by evolutionary eco-
reinforced specializations and way of doing things,
nomics and the capability view of business organizations
hierarchical arrangements, and action patterns (Levitt and
is that firms have ways of doing things that show strong
March 1988, Cohen and Sproull 1996, Levinthal 2000,
elements of continuity. A related and equally fundamen-
Cantwell 2000). Some form of organizational innovation
tal proposition is that firms have distinctive ways of
(whether successful or not) occurs whenever an organi-
doing things: Firms are generally heterogeneous even in
zation changes its protocols for the coordination of the
the ways they accomplish functionally similar tasks, not
information and knowledge distributed across its indi-
to mention the large-scale differences that separate the
vidual members, for the monitoring and governance of
chemical firm, the automobile manufacturer, the mass
its conflicts of interest across organizational members, retailer, and so on. Taken together, these propositions set
and for the distribution of authority assignments. All this the stage for the dynamic interplay of the evolutionary
might or might not go together with changes in tech- triumvirate of variation, selection, and retention. Vari-
nological competencies A crucial but still largely unex- ety in the form of heterogeneous firm-behavioral pat-
plored question is how organizational innovations occur. terns and structures gives the market-selection process
(v) One may distinguish two “ideal types” of learning something to work on. If variety is not a transient prop-
processes: internal learning processes versus acquisition erty, bound to disappear as selection does its job, but
of external competencies and organizational models. As on the contrary is persistent, then market selection and
far as organizational competencies are concerned, there promotion of successful firms ought to bear significant
is no equivalent to R&D departments. However, there systemic consequences over time.
is no functionally specialized locus invested with orga- Early roots of these ideas go back to Edith Penrose’s
nizational search. Rather, experimentation and adjust- (1959) notion that the profitability and growth of a
ments are diffused throughout the organization. But with firm should be understood in terms of its possession
that come delicate problems of interpretation of expe- and development of unique and idiosyncratic resources.
rience, opaqueness in the relations between actions and These ideas are now shared, albeit with different interpre-
outcomes, and ambiguities in “credit assignments” of tations, by resource-based and capability or knowledge-
successes and failures to subunits of the organization based views of the firm. Scholars who identify them-
(Argyris and Schön 1996, Sproull 1981, Levinthal 2000). selves with the resource-based view examine the ques-
The problem associated with the acquisition of exter- tion of what sorts of resources confer lasting competitive
nal practices and competencies is more generally stem- advantages, how these advantages can be extended and
ming from forms of indirect experience. Learning tends “leveraged,” and what considerations prevent the elimina-
to concern primarily codified forms of knowledge. Issues tion of the gap between the cost of the resources and the
of interpretation of external models and local adapta- market value of the output produced. Many discussions
tion remain fundamental, and with that also the question in this vein seem to imply that firm resources are idiosyn-
of the degree to which there are identifiable, relatively cratic in only a weak sense: Resources are relatively dis-
invariant, organizational models that undergo interorga- crete and separable from the context of the firm and are
nizational diffusion. the sorts of things that would naturally carry a market
Dosi and Marengo: Perspective
Organization Science 18(3), pp. 491–502, © 2007 INFORMS 497

price correctly reflecting their value for any organization. the presence of many design choices, the degree of cus-
On this interpretation, the resource rubric does not sub- tomization, and the breadth and depth of knowledge
sume capabilities. Some authors, notably Dierickx and involved in design and production.
Cool (1989), offer a sharply contrasting view, suggest- The project-based form seems to be well suited to
ing that competitively significant resources are gradually the problem complexity and fuzzy decomposition tasks
accumulated and shaped within the firm and are gener- characteristics of CoPs. A good illustration of how the
ally nontradable. Unique, difficult-to-imitate capabilities nature of technical/organizational problems and of the
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acquired in a protracted process of organizational learn- related knowledge bases shape organizational arrange-
ing are examples of resources seen as sources of com- ments stems from the comparison of the role of the
petitive advantage. An implication of the capability view project manager under project-based form versus under
discussed above is that strong idiosyncratic differences traditional functional patterns of division of labor. In the
across firms ought to be widespread, notwithstanding first mode, decompositions tend to be rather loose and
the powerful influence that specific types of problem- credit assignments/incentive schemes ill defined. This,
solving activities exert on the structure and boundaries of however, demands a core role for the project manager,
business organizations. Moreover, another fundamental who represents the main channel of communication and
implication is that idiosyncratic capabilities persistently is pivotal in the coordination and integration of special-
shape corporate performance. ist functions and solutions to sub-problems. Indeed, the
If the nature of problem-solving activities is central evidence suggests that the overall project management
to the explanation of organizational forms, taxonomic is undertaken by distinct firms that perform as system
exercises on types of problems ought to map into cor- integrators (Brusoni et al. 2001).
responding taxonomies of organizational forms. Con- At the other end of the spectrum, one finds inte-
sider as a sort of extreme example the Taylorist/Fordist grated organizations that produce complex products but
organizational archetype. In the foregoing terminol- do so under rather precisely defined decompositions,
ogy, the decomposition of the overall design/production/ lines of command and incentive schemes (e.g., the clas-
sic Fordist automobile industry). In these circumstances
distribution problem is solved top down and once and
project management is nothing but one of the many
for all, involving a first “cut” of broad subproblems
functions within the firm.10
(e.g., production) attributed to the various divisions and
Another promising domain to which the capability
a much finer decomposition at the operational level into
view” can be fruitfully applied regards the proximate
minute tasks to be tackled in highly routinized fashions.
boundaries of the firm. Almost all large firms and many
At the opposite extreme, however, a much less studied
small ones are multiproduct, both in a vertical sense
archetype is when organizational design problems can-
(i.e., they produce some of their own inputs) and in
not be solved once and for all and therefore the distribu- a horizontal sense (i.e., they produce more than one
tion of problem-solving knowledge is much more fluid. output). Moreover, as Rumelt (1974, 1982) has shown,
Dosi et al. (2003) consider six ideal types of organiza- after World War II, at least in the United States, the
tional forms, ranging from the purely functional form, largest corporations increasingly diversified their pro-
with separate functional departments, to the project- duction. Between 1949 and 1974 “the proportion of the
based form, where the entire organization is dedicated largest 500 industrial firms that were substantially diver-
to one or more complex projects and there are no clear- sified more than doubled, rising from 30% to 63%”
cut functional boundaries. Within such a taxonomy, the Rumelt (1982). Using a sample of 100 firms and the def-
researchers present an analysis of the coevolution of inition of categories of firms ranging from single busi-
problem-solving knowledge and organizational design in ness to unrelated business, Rumelt (1974) observes a
complex, nonroutinized, and nonstable tasks. In partic- steady decline of the number of single product firms
ular, they focus on the so-called complex product sys- and a rapid growth of diversified ones. A similar pat-
tems (CoPs), including complex capital goods which tern is described by Montgomery (1994) for the period
consist of many interconnected and customized elements 1985–1992, who also cites evidence about other coun-
that sometimes exhibit emergent properties during their tries (Japan and United Kingdom) that is consistent with
production (i.e., unpredictable properties which reveal the U.S. pattern.
themselves only at the stage of system engineering and There are, of course, different theoretical candidates
integration, or later during their actual use). for the explanation of such empirical patterns, includ-
CoPs include relatively traditional goods, such as ing these broadly deriving from agency theories (Holm-
train engines, but also mobile communication systems, strom and Roberts 1998), transaction cost considerations
military systems, corporate information technology net- (Williamson 1975, 1985, 2000; Holmstrom and Roberts
works, aircrafts, air traffic control systems, tailored soft- 1998), and the resource-based and capabilities views
ware packages, and many others. Their complexity is (see Montgomery 1994, Rumelt 1982, Markides and
due to the number of components and inputs required, Williamson 1994, Bettis 1981, Palepu 1985, Zollo and
Dosi and Marengo: Perspective
498 Organization Science 18(3), pp. 491–502, © 2007 INFORMS

Reuer 2001, Teece et al. 1994). In particular, Teece et al. What does the theory predict that managers do? And at
(1994) stress three fundamental characteristics of mod- which variables and processes should they look in order
ern corporations: (i) their multiproduct scope, (ii) the to improve organizational performance?
nonrandom distribution of product portfolios of firms Indeed, an important theme in the recent strategy lit-
conditional on their principal activities, and (iii) the sta- erature is the idea that the most distinctive role of busi-
bility in the composition of firms’ portfolios over time. ness firms in general is the way they bring knowledge
They suggest that firms are “coherent” in their portfo- to bear on productive effort. This and related ideas have
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lios in so far as they diversify by adding activities that been discussed under the heading of the knowledge-
share with the existing ones some market or techno- based theory of the firm (Grant 1996, Kogut and Zander
logical characteristics. That is, firms build on the capa- 1992, Dosi and Marengo 1995). As with the notion of
bilities they already have (see also Chang 1996). The resources, this discussion converges with the capabili-
boundaries of the firm—and thus the predicted degrees ties discussion in so far as knowledge is conceived as
of diversification and coherence—can be understood in know-how embedded in the organization’s activities, as
terms of characteristics of (i) learning, (ii) path depen- opposed to passive, library-like stocks in the heads of
dencies, (iii) technological opportunities, (iv) selection participants.11
environments, and (v) firms’ endowments of comple- In this perspective, as forcefully argued by Teece et al.
mentary assets. Thus, for example, rapid learning, rich (1997), strategic management has a key role in shaping:
technological opportunities, and tight path dependencies (i) Organizational processes, by the establishment of
will correspond to (nearly) single-product, fast-growing specific organizational structures and, equally important,
firms. Conversely, within a context of rapid learning, by introducing and by breaking particular organizational
converging technological trajectories, and tight selection, routinesm, (ii) the position of the firm (broadly defined
one can expect to see coherent diversifiers. Moreover, to cover their specific assets, their locations along the
the interpretation suggests that unrelated diversification value chain, and their relationship with suppliers and
is likely to be viable only under conditions of weak mar- customers), and (iii) paths (i.e., the patterns of change
ket selection. in the former two sets of characteristics). These activi-
ties are at the core of what Teece et al. (1997) call the
Evolutionary and capability-centered views have im-
dynamic capabilities of the firm.
plications for the determinants of the vertical as
Moreover, managerial tasks involve: (iv) Presiding
well as horizontal boundaries of the firm. A well-
over the replication within the organization of well-
known interpretation of vertical boundaries is in terms
performing bundles of routines (Szulanski and Win-
of relative costs of governing market-mediated ver-
ter 2002, Winter 2005), (v) defining the cognitive
sus hierarchically coordinated transactions (Williamson
frames and the aspiration levels of the organization
1975, 1985, 2000). Although not denying the importance (that is, the shared representations and perceived fit-
of transaction-cost considerations, a few studies have ness landscapes),12 and (vi) mastering the persistent and
begun to explore resource-/capability-based explanations tricky dilemmas between exploitation and exploration,
of the choices between market and other forms of gov- between the improvement of what the organization “is
ernance of input/output flows (Argyres 1996, Jacobides already good at” and the search for more radical inno-
2000, Jacobides and Hitts 2005, Delmas 1999). The cen- vative opportunities (March 1991).
tral conjecture here—as well as in the earlier discussion These tasks, in turn, involve the rethinking of tra-
of the governance of CoPs—is that the degree of verti- ditional management tools—such as team staffing and
cal integration and the selection of governance forms is mobility, incentive policies, and information storage
shaped by the nature and distribution of problem-solving and retrieval—conceptualizing them as tools for setting
knowledge. Consider for example Delmas’ (1999) study the parameters of intrafirm (exploitation/exploration)
of an industry characterized by high technological and dynamics (Warglien 1999). In such a context, the man-
regulatory uncertainty. Her evidence indicates that the agement of a variety of exploration trajectories implies
major determinant of the vertical boundaries of the firm a view of an organization as an artificial ecology
is the distribution of capabilities across segments of (Levinthal 2000) wherein managers look somewhat like
activities and across firms: “Firms will rely on alliances contemporary bioengineers trying to “fine-tune” ex ante
for tacit technologies in highly uncertain environments. the discovery of new traits/biochemical properties, and
Although incurring high transaction costs, collaborations ex post to test and select among them. It is important
are perceived as possessing the flexibility and the adapt- to note that this perspective on organizations, organi-
ability necessary to build competencies and to gain a zational learning, and their management clearly shifts
competitive advantage” (p. 664). the focus of analysis from “clever strategizing” against
So far we have mentioned some of the interpreta- market rivals to the process of problem solving and
tive implications of a knowledge-centered theory of the organizational governance, and to capability-enhancing
firm and related empirical predictions. But what are the strategies (see Tidd et al. 1997 for an insightful manage-
implications of such a theory for strategic management? ment text in this perspective).
Dosi and Marengo: Perspective
Organization Science 18(3), pp. 491–502, © 2007 INFORMS 499

6. Conclusions and Research Tasks Ahead well be aware of managerial intentions to achieve coor-
We concluded the previous section by outlining how dination. There are far more tacit aspects to coordina-
behavioral, evolutionary, and capability theories sketch tion than any amount of observation will uncover or any
a vision of managerial agency that contrasts with tradi- imaginable set of manuals will ever record. Tentative
tional “rational” decision theory. Consider for instance, choices that are actually incompatible or substantially
as a useful contrast, how in disciplines that employ subversive of the overall performance get rooted out in
the theoretical tools of decision theory, key assumptions the course of learning, not in response to the impera-
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about skills and capabilities often remain implicit. Take, tive “follow the recipe!” but in response to “try some-
for example, the simple and basic tool called a pay-off thing different!” Choices compatible with the overall
matrix: an array with choice alternatives on one side, performance are allowed to stabilize and become habit-
“states of the world” (or opponent choices) on the other, ual, without either the choices or the habits necessarily
and the outcome utility values in the cells. Typically, being recognized as such along way. Finally, in the well-
choices are actions or entail actions. Although in some established capability, the activity in progress is its own
cases the choices listed are everyday actions that are best and only operating manual.
familiar and perhaps available to the typical reader of One role of management is to painstakingly steer the
the analysis (“carry umbrella”), in other cases they are process while both recognizing the weight of the path
not (“conduct seismic tests,” “shut down nuclear reac- dependencies in knowledge and organizational practices
tor”). In these latter cases, the availability of the actions inherited from the past and trying to detect the “win-
is apparently presumed to inhere in the identity of the dows of opportunities” ahead. Certainly, there is no gen-
decision maker, but this presumption goes untested. eral recipe for managerial success (and there cannot be).
Further, choices available to the decision maker are, in Simply, consider the foregoing remarks as pointing at
decision theory, feasible by definition: Any uncertainty managerial heuristics and diagnostic tools which, in our
attached to the consequences of trying to take specific view, are at the core of the dynamic capabilities of busi-
action (the sort of choice that is in fact readily avail- ness organizations.
able) is subsumed in the uncertainty attached to states of On the interpretation side, it is time for a more com-
the world. This is in principle an inconsequential formal plete view of organizational processes taking explic-
convention, but in practice significant questions of fea- itly on board first—their “political” aspects, conflicts,
sibility tend to get swept under the carpet in the process and their quasiresolution. This is where refinements on
of abstracting an analyzable problem from a real situ- the seminal A Behavioral Theory of the Firm can offer
ation. The rich sequence of unfolding events that often accounts of (imperfect) incentive governance in orga-
follow failed attempts may involve wholly unanticipated nizations that do not rely on empirically implausible
outcomes and learning that could be represented in a assumptions about individual rationality and collective
equilibria.
sufficiently elaborate decision-theoretic formalism.
Another very important part of the original “behav-
These habits of decision-theoretic thought contribute
ioral theory” has been almost entirely neglected by sub-
to the obscurity in which capability issues have long
sequent developments and ramifications. This concerns
resided in economic analysis. The entries in the menu
those organizational capabilities associated with proce-
of choices are specified and taken for granted, even
dures leading to organizational actions with an imme-
when choices involve complex actions. Little is seen of
diate economic relevance, such as setting the price,
the costly and protracted learning processes that place
a desired output, a policy, and a schedule for expan-
alternatives on the menu. The consequences for future
sion investments. Cyert and March (1963) still offer one
menus of the choices made today, for example, the
of the best examples of a sequence of routines leading
likely strengthening of capabilities that are exercised and
to price setting. Little work has been done in this area
the likely withering of those that are not, are generally since. Progress here, however, is likely to yield fascinat-
abstracted away. These practices leave a major gap in ing returns concerning the predictions that organization
the understanding of behavior, a gap best filled, perhaps, theory has to offer in terms of micro and aggregate prop-
by the use of tools other than decision theory. erties, such as production, prices, investments. The rela-
Just as the market system accomplishes remarkable tionship between micro- and macroprocesses is a major
feats of coordination without the aid of a central plan, frontier bridging organizational and economic analysis
organizational learning produces the coordinated perfor- that we believe is a fruitful area for future research.
mance of organizational capabilities without the aid of
a comprehensive plan. According to the mainstream tra- Acknowledgments
dition in economics, economic actors do not have to The authors thank Linda Argote for her substantial help in
understand the price system for it to work. Similarly, an improving the initial draft of this work. The authors also
organization produces coordinated activity without any- thank Marco Faillo, Daniel Levinthal, and Sidney Winter for
one knowing how it works, although participants may exchanges and collaborations that helped to shape some of the
Dosi and Marengo: Perspective
500 Organization Science 18(3), pp. 491–502, © 2007 INFORMS

ideas expressed here. Of course none of them is to blame for Argyris, C., D. Schön. 1996. Organizational Learning II. Theory,
the remaining errors. This paper has been produced as part of Method, and Practice. Addison-Wesley, Reading, MA.
the EU-funded DIME Network of Excellence. Bettis, R. A. 1981. Performance differences in related and unrelated
diversified firms. Strategic Management J. 2 379–393.
Endnotes Brusoni, S., A. Prencipe, K. Pavitt. 2001. Knowledge specialization
1
For a more detailed account we refer the reader to Nelson and and the boundaries of the firm: Why firms know more than they
Winter (2002), Hodgson (1993), Nelson (1995), Silverberg and make. Admin. Sci. Quart. 46 597–621.
Verspagen (1995), Metcalfe (1992), Anderson et al. (1988),
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Cantwell, J. 2000. Technological lock-in of large firms, since the inter-


Witt (1993), Dopfer (2005), and Lesourne and Orléan (1998). war period. Eur. Rev. Econom. Hist. 4 147–174.
2
On the notions of the “emergence” and “metastability,” cf.
the suggestive discussion in Lane (1993); see also below. Carroll, G. R. 1997. Long-term evolutionary change in organizational
3
Note that, given the above broad definition of an “evolution- populations: Theory, models and empirical findings in industrial
demography. Indust. Corporate Change 6 119–143.
ary research programme,” it may well partly cover contribu-
tions of authors who could not call themselves “evolutionist” Chang, S. J. 1996. An evolutionary perspective on diversification and
in any strict sense. corporate restructuring. Entry, exit, and economic performance
4
We borrow this expression from Kreps (1996). during 1981–1989. Strategic Management J. 17 587–611.
5
This categorization refines on a similar one suggested in Cohen, M. D., P. Bacdayan. 1994. Organizational routines are stored
Coriat and Dosi (1998). as procedural memory. Organ. Sci. 5 554–568.
6
A few more detailed epistemological remarks are provided in Cohen, M. D., L. S. Sproull, eds. 1996. Organizational Learning.
Dosi (1995) and Coriat and Dosi (1998). Sage Publications, Thousand Oaks, CA.
7
See special issue on Knowledge and the Firm (R. E. Cole,
Cohen, M. D., R. Burkhart, G. Dosi, M. Egidi, L. Marengo,
ed.) of the California Management Review (Vol. 40, Spring M. Warglien, S. Winter. 1996. Routines and other recurring
1998). action patterns of organizations: Contemporary research issue.
8
See also Argote and Darr (2000). Indust. Corporate Change 5 653–699.
9
Kieser and Koch (2002) propose an alternative view of orga-
Cole R. E., ed. 1998. Special issue on “Knowledge and the Firm.”
nizational learning based on the idea of transactive mem-
California Management Rev. 40(Spring) 15–174.
ory. Members of the organization can hold a very specialized
knowledge but at the same time they can simulate a joint Cole, R. E. 1999. Managing Quality Fads: How American Business
memory through which it is possible to identify the relevant Learned to Lay the Quality Game. Oxford University Press,
knowledge and to localize it without the need for sharing Oxford, UK.
it. Routines and formal organizational rules provide the basis Coriat, B. 1995. Variety, routines, and networks: The metamorphosis
for the recombination of the knowledge of specialized mem- of the Fordist firms. Indust. Corporate Change 4 205–228.
bers, and mechanisms like prototyping can represent the means Coriat, B., G. Dosi. 1998. Learning how to govern and learning how
through which they can contribute without extending their cog- to solve problems: On the coevolution of competences, con-
nitive capabilities. See also Lewis et al. (2005) on this point. flicts and organizational routines. A. Chandler, P. Hagström,
10
In the literature one begins also to find exploratory attempts Ö. Sölvell, eds. The Dynamic Firm. Oxford University Press,
to identify, so to speak “bottom-up,” the seemingly viable Oxford/New York, 103–133.
combinatorics amongst multiple interrelated organizational Cyert, R. M., J. March. 1963. A Behavioral Theory of the Firm.
traits: see, on automobile manufacturing, McCarthy et al. Prentice Hall, Englewood Cliffs, NJ.
(1997). Delmas, M. 1999. Exposing strategic assets to create new competen-
11
For a broader discussion of the recent emphasis on capabil- cies: The case of hazardous waste management industry. Indust.
ities in the strategic management literature, see Rumelt et al. Corporate Change 8 635–672.
(1991), Teece et al. (1997), and Stalk et al. (1992).
12 Deming, W. E. 1982. Out of the Crisis. MIT Center for Advanced
For some impressionistic hints cf. Massini et al. (2002).
Engineering Study, Cambridge, MA.

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