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THE READING MANIA

 METHODS OF COMMUNICATION

DESCRIPTIVE AND SPECIFIC FEEDBACK

COMMUNICATION
OVERCOME BARRIERS IN COMMUNICATION
SKILLS - II

PRINCIPLES OF COMMUNICATION SKILLS

BASIC WRITING SKILLS

 Verbal Communication

METHODS OF
COMMUNICATION Non-Verbal Communication

Visual Communication
VERBAL COMMUNICATION

Enables us to share our thoughts with others by using words in a

mutually understandable language

Components that make Verbal Communication Effective:

 Listening
 Language Competency
 Vocabulary
 General Awareness
 Domain Knowledge
NON VERBAL COMMUNICATION

Enables us to share our thoughts with others by using any thing

OTHER THAN WORDS

 Body Language
 Kinesics
 Proxemics
 Haptics
 Paralinguistics
 Chronemics
 Chromatics
 Olfactics
VISUAL COMMUNICATION
Enables Visual Presentation of the Information – Often Most
Effective

Advantages:
 Supports Information by backing up what we say – attention grabbing
 Clarifies meaning of discussions – Oral or Written
 Allows Gain and Regain of Audience Attention by breaking Monotony
 Adds Variety to Written or Oral Presentations

Shortcomings:
 Limited Scope
 Too Brief
 Not Easy to Understand
 Not Cost Effective
 Prone to Misinterpretation
 Communication Cycle and Importance of
Feedback

COMMUNICATION Meaning and Importance of Feedback

CYCLE AND
FEEDBACK
Descriptive Feedback – Written Comments or
Conversations

Specific and Non-Specific Feedback

 Communications Cycle Comprises of following Eight Components
 Sender (Source)
 Idea
 Message
 Encoding
 Communication Channel
COMMUNICATIONS
 Receiver (Target)
CYCLE
 Decoding
 Feedback
MEANING AND IMPORTANCE OF FEEDBACK

 Essential Part of Communication Cycle

 Completes Communication Process
 Enables Evaluation of Effectiveness of Message
 Makes Communication Meaningful
 Basis for Measuring Effectiveness of
Communication
 Makes Communication a Continuous Process
 Basis for Future Planning on What Further
Needs to be Done
 Paves Way for New Idea Generation
TYPES OF FEEDBACK

 Descriptive Feedback
 Written Comments OR Conversations
 Prescriptive Feedback
 Advice on “How To”
 Specific Feedback
 Helps in Modifying Thinking OR Behaviour
 Non Specific Feedback
 Generic feedback
BARRIERS IN COMMUNICATION

 Types of Communication Barriers

 Intra-Personal
 Inter-Personal
 Environment-Based
 Factors Causing Communication Barriers
 Lack of Planning
 Lack of Trust
 Ambiguity
 Distortions
 Implied Meanings
 Noise
 Time and Distance
MEASURES TO OVERCOME BARRIERS IN COMMUNICATION

 Never go Unprepared
 Give Required Time
 Improve Language Competency to Overcome Linguistic Deficienty
 Avoid False Assumptions
 Don’t be Overconfident
 Don’t be Apathetic
 Don’t be Fearful and Defensive
 Don’t be Egocentric
 Avoid Judgmental Attitude
 Show Respect Towards the Receiver of the Message
 Principles of Effective Communication
PRINCIPLES OF
COMMUNICATION

7Cs of Effective Communication

PRINCIPLES OF EFFECTIVE COMMUNICATION

 Effectiveness of Communication is Most Important

in Today’s Knowledge-Based Economy or Fourth
Economy

 Necessary for Individual as well as Organizational

Success

 Effective Communicators are More Successful in

Life more often than not

 Effective Communicators Make for Good Leaders

7CS OF EFFECTIVE COMMUNICATION

 Clear Information
 Complete Information
 Concise Message
 Concrete and Coherent Presentation
 Correctness of Facts
 Consideration of the Message and the
Receiver
 Courtesy Towards the Receiver
 Writing Skills

Sentence

Phrase

BASIC WRITING Kinds of Sentences

SKILLS
Parts of Sentence

Parts of Speech

Articles

Construction of a Paragraph
WRITING SKILLS

 Writing Skills are Very Important for

Professional Success
 Correct Grammar
 Selecting Right Word
 Forming Easy Sentence Structure
 Four Essential Elements of Effective Writing
 Solid Structure
 Crystal Clear Clarity
 Candid Consistency
 Selection of Right Medium
COMPONENTS OF EFFECTIVE WRITING

 Sentence
 Phrase
 Kinds of Sentences
 Parts of Sentence
 Parts of Speech
 Articles
 Construction of a Paragraph
THANK YOU
HAPPY AND EFEFECTIVE
COMMUNICATING !!!