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West Stringfellow Follow
Everything I know @ https://howdo.com. Led innovation @ Amazon, Target, PayPal and VISA. CPO
@ Rosetta Stone & BigCommerce. Me @ https://weststringfellow.com
Feb 6 · 28 min read
Source: Amazon
“Zero to One” Summary and Review
Keywords: Competition, Economics, Entrepreneurship, Future, Growth,
Innovation, Monopoly, Startup, Teamwork, Technology
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12/1/2018 “Zero to One” Summary and Review – West Stringfellow – Medium
There are links to other reviews, summaries and resources at the end of
this post.
. . .
Book Review
Going from zero to one means going from nothing to something. This is
the greatest leap possible — greater than going from one to 10 or even
from one to 100. To go from zero to one is to conjure something into
existence from the dark void of oblivion. This is the essence of true
innovation.
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Again, the aws in this book shouldn’t stop anyone from reading it, as
long as they remain alert to the problems. Consider it an opportunity to
exercise critical thought. For the most part, this work o ers solid advice
for the entrepreneur and an intriguing peek into the mind of a truly
unique thinker. It is sure to stimulate new ideas in entrepreneurs and
non-entrepreneurs alike.
Chapter 1: The Challenge of the Future
The future is a time when things will look di erently than they do
today. By this de nition, the future might not happen for another 100
years if nothing changes. On the other hand, the future might come
tomorrow if there is rapid change. We don’t know much about the
future, but we do know that it will be di erent from the present and
that it will emerge from today’s world.
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Chapter 2: Party Like It’s 1999
It’s easy to fall prey to popular delusional beliefs. Conventional wisdom
can be persuasive.
Then, dotcom mania raged from 1998 to 2000. Investors were throwing
money at any startup. People were leaving good paying jobs to strike
out on their own and form new companies, certain that they would
become rich. A lot of money was lost, but people believed so strongly in
the dotcom economy that they didn’t heed the warning signs. The
cognitive dissonance of Silicon Valley was terrifying. The tech bubble
and irrational exuberance made common sense seem like an eccentric
attitude.
The dotcom crash brought the good times to a halt, and this trauma still
a ects Silicon Valley. It instilled some deep-seated beliefs in the Valley
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People are overcompensating, but they need to get back to taking risks.
They shouldn’t go crazy with it like they did in the 90s; they have to
strike the right balance between caution and taking chances on
innovation.
Chapter 3: All Happy Companies Are
Di erent
It’s possible for a company to create a lot of value without actually
becoming valuable itself. A successful company captures some of the
value that it creates.
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On the other end of the scale, where there is a lot of competition, price
is a ected primarily by supply and demand. The product that one
company o ers is very similar to the product other companies sell.
These companies have to price the product at whichever point the
market forces determine. It isn’t possible for companies to make much
money under these circumstances.
In a static world, monopolies are bad because they just sit around and
collect money. They can jack up the price of their product, knowing
that people will have to pay whatever they charge. In a dynamic world,
however, monopolies are creative forces that give people more choices.
And the government understands this. That’s why we have the patent
system that we do. Patents allow companies to have monopolies for a
while. It incentivizes invention — companies know that if they invent
something new, they’ll have a monopoly on it for a substantial amount
of time, so they’ll be able to make a good pro t from it.
Tolstoy observed that all happy families are alike, but unhappy families
are each unique in their unhappiness. This is the opposite for business.
Happy companies create unique monopolies for the circumstances they
face. Unhappy businesses all have the same problem: competition.
Chapter 4: The Ideology of Competition
Innovative monopolies generate pro ts and create new products that
bene t society. Competition limits innovation and pro ts. We have
been indoctrinated to believe that it’s a positive force, but competition
is an ideology that doesn’t serve us very well. Our culture reinforces
this ideology, but that doesn’t make it any truer.
There are two di erent ways to look at competition. You can frame it
the way Marx did or the way that Shakespeare did. In Marx’s world,
people have con ict because their life circumstances have made them
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di erent from each other. Workers ght the bourgeoisie because they
have con icting goals and ideas. The way that Shakespeare saw it,
however, is that people are mostly alike. They don’t have many reasons
to ght, but they do it anyway. The more they ght each other,
however, the more they become like one another.
Sometimes you have to ght, and in those situations, you should ght
hard and ght to win. But pick the right battles — it’s not ghting over
pride and honor.
Chapter 5: Last Mover Advantage
There are some startup companies that don’t make much money, yet
they are valued higher than established companies with good cash
ows. This seems illogical on its face, but there are actually good
reasons driving this reality.
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Network e ects make a product better. For example, the more friends
you have on Facebook, the more valuable Facebook becomes to you.
Network businesses usually need to start small and scale up, because
it’s hard to get millions of people to join at once. Many rms miss
opportunities to get in on these types of businesses when they start up,
because they are so small that they don’t look very promising.
The lesson is to start small and monopolize. Once you have found your
niche, scale up. But don’t intentionally set out to be disruptive. David
taking on Goliath is a big drain of energy and beside the point. The
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Chapter 6: You Are Not a Lottery Ticket
Some people say that success is the result of luck. Others attribute
success to hard work. But if success really were just a matter of luck,
there wouldn’t be those who have been successful in a series of
enterprises. The argument may never be completely resolved; it’s not
possible to run the kind of experiments that would be necessary to
empirically prove whether success is the result of luck or hard work.
Historically, however, most great thinkers say that success comes from
hard work.
People today pay too much attention to process and not enough to
substance. People follow the rules for success, because they lack the
inspiration to work toward a substantive goal.
Inde nite pessimists believe the future will be dark, but they don’t have
any ideas of how to change that. Decline is inevitable, so you might as
well enjoy yourself in the meantime. Inde nite pessimists are certain
the future will be bad, so people should prepare.
Most of the western world was in a state of de nite optimism from the
17th century until the 1960s or so. Scientists, engineers and
businessmen knew they were making the world a better place. Things
were great and constantly improving. Men dreamed big dreams and
built big projects. The party ended in the 1970s, when inde nite
optimism set in.
In our current era, people think the world will get better, but they don’t
know exactly how that will happen. So they don’t make any plans.
Inde nite optimism includes the world of nance, because nobody
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knows what the market will do, but nevertheless, people keep investing
in it. Politics and government have become inde nite, too, through
myopic focus on the short term.
The problem is that inde nite optimism isn’t sustainable. The future
can’t get better if no one plans for it. We need to get back to a de nite
future. We have little power over philosophers or political pollsters, but
we can return agency to our lives, according to Thiel, through the
creation of startups.
Chapter 7: Follow the Money
There is a pattern that’s consistent across many di erent areas of
human endeavor: there are usually a few players whose productivity
eclipses those around them. It’s called the 80–20 rule, so named by
economist Vilfredo Pareto who noticed that 20% of the peapods in his
garden produced 80% of the peas. This tendency for the few to
dominate the many is known as the power law. It describes the
exponential increase of e ect at scale.
It takes time for venture funds to pick a winner, and it takes more time
for that winner to emerge from the rest of the pack. There are usually
lots of early failures, which means that venture funds usually lose
money at rst. Venture capitalists just try to hang in there for the rst
few years, waiting for the kind of successes that will launch them into
exponential growth.
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Just as most startups fail, most venture funds eventually fail. Fund
managers usually aim for a diverse range of companies in their
portfolio. Focusing on diversi cation makes it entirely possible that the
few successful companies will be missed entirely. For this reason,
venture companies should only fund enterprises that have the potential
to pay o the entire investment of the whole venture company. This is a
restrictive rule, and it means that venture funds will by necessity ignore
a lot of promising businesses. It also means that venture companies
can’t really a ord to restrict themselves any further, because they risk
overlooking the enterprise that will provide the big payo . Venture
companies need to nd the businesses that can go from zero to one.
Once they identify these businesses, they should back them with every
resource at their disposal.
Before you start a company, consider that it will likely fail. It’s much
better to hitch your star to a company that has rapid growth. You might
own 100% of your very own startup, but there’s a big danger that you’ll
end up owning 100% of nothing. It would be much better to own
0.01% of a company like Google.
Chapter 8: Secrets
This chapter is about secrets. But not real secrets. Rather, secrets in the
sense of discoveries.
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Hipsters like facial hair and vinyl phonograph records. Maybe this is
because they don’t think there are new things that are worth pursuing.
There is a pencil drawing of Kaczynski wearing a hoodie next to a
drawing of a young man wearing a hoody. The caption reads, Hipster or
Unabomber? Attempts at humor notwithstanding, the reader may be
left with the impression that Thiel has a poor grasp of youth culture.
People may think that there are no mountains left to climb; there is
nothing left to discover. But this is wrong. There are certainly secrets
left. Injustice, for example, thrives in an environment of ignorance;
justice is restored by the beacon of knowledge.
You’ll never nd something if you don’t look, you’ll never succeed if you
don’t try. If you believe it’s impossible, you won’t do it. You have to do it
or it won’t be done.
There are two kinds of secrets; there are secrets of nature and there are
secrets about people. To nd out about secrets of nature, you can study
the physical world. Secrets about people are usually harder to nd
because they are either things that people don’t know about themselves
or else they are things that people are actively trying to hide from
others.
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Chapter 9: Foundations
The start of a thing, the foundations, are really important. Decisions
made early on can be hard to change later. Early mistakes can prove
fatal to startups. This is the time when the groundwork is laid, when
the rules are written. The beginning determines everything that comes
after.
Be very careful who your co-founder is. Don’t do it with just anyone. It’s
like getting married. Avoid an ugly divorce by being careful who you
choose for a partner.
Starting with the right team is also important. Everyone on your team
has to get along. There needs to be structure. Roles should be well-
de ned. Don’t worry about any of this sti ing creativity. Creativity
won’t thrive in a state of anarchy; having some amount of organization
is critical.
Small boards are better than big boards. It will be easier for them to
reach decisions and manage con ict. Three board members are good.
Don’t ever have more than ve board members. Even small boards can
bring problems for the rm, however. A small board can be quite
e ective in opposing management; for this reason, be very cautious
about the people you choose to serve on the board of directors.
Avoid outsourcing. Keep everyone together, working full time for the
team. Avoid telecommuting and part time workers. Everybody needs to
feel like they are all pulling towards the same goal. It’s like Ken Kesey
said, “You’re either on the bus or o the bus.”
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Keep the CEO lean and hungry. Low CEO pay keeps the CEO from
getting stuck on defending the status quo. It also telegraphs to
everyone else on the team how committed the boss is. Low CEO salary
will make it easier to keep everyone else’s pay low as well.
Chapter 10: The Mechanics of Ma a
Build a team. Don’t outsource core functions. Keep your group tight.
When you think about ideal company culture, maybe you imagine a
place where not only do people love their work, but the place is also a
fun place to be. Silicon Valley has been known for the rms that have
ping pong tables and sushi chefs in the workplace. But these fancy
perks do not make culture. In essence, the company is the culture.
Thiel built a team at PayPal that included many people who went on to
start all sorts of successful companies. After they left PayPal, they
founded well known startups including Tesla Motors, LinkedIn and
YouTube. This cohort became known as “The PayPal Ma a.” Thiel
didn’t follow the standard playbook of looking at resumes when he
built his team. He wanted to put together a group of people who
genuinely liked each other. He felt a fresh approach to hiring was
needed.
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To hire a good team, look at it from the prospect’s point of view. Think
about why they should want to work for you. They probably hear from
recruiters at other companies that they will make a lot of money, that
they’ll work with smart people and that they’ll help solve important
problems. All of these are nice things, but they are the things that
potential employees hear from everyone. You aren’t giving them a
reason to pick your company over a di erent one when you use these
reasons.
When prospects ask you why they should want to work for you, the
answer should be speci c to your company. To draw talented
employees tell them why your company is unique and important. Don’t
try to sway anyone on the bene ts of perks. You want loyal employees,
not people who really care about free parking. Give your employees a
standard bene ts package that’s typical in your industry.
Roles should be well-de ned. This reduces con ict. People won’t be as
inclined to compete over turf. Internal con ict can be deadly to a
startup.
You want really dedicated people, but you don’t want to start a cult. Not
too much, anyway. People in cults are usually misinformed fanatics.
You want a certain level of fanaticism in your group, but not
misinformation. You want a sense of specialness and separation from
the outside world. You shouldn’t mind too much if people say that your
group is a ma a.
Chapter 11: If You Build It, Will They Come?
Sales are important. Middlemen have a bad name, but they are crucial.
Distribution is crucial. Many people, especially tech people, don’t
understand the importance of this. But it’s important.
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mind. You might think that you personally have some immunity to
advertising that other people lack, but you would be wrong.
People are suspicious of sales sta because it isn’t always so easy to tell
how hard they are working. All that schmoozing looks an awful lot like
socializing. However, a good salesperson is like a good actor, they
perform so well that it’s di cult to see how hard they work.
On one end of the scale there are personal scales, where sales people
deal directly with customers to sell expensive products. Really big deals
are performed by CEOs more than salespeople.
There’s a dead zone between the expensive products that call for
personal sales strategies and inexpensive products that can do ne with
traditional advertising. A product selling for, say, $1,000 isn’t really
worth the expense of paying sales sta . The ideal customer for the
product is probably the small business owner; mass marketing is a very
ine cient way to reach this market.
Viral marketing lies at the far end of the scale with the most
inexpensive products. It’s viral if it makes users draw in other users. For
example, if someone sends money via PayPal, the recipient is exposed
to the service automatically when they receive their money.
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You have to get at least one distribution channel to work or else you’ll
fail.
Not only do you have to sell to customers, you also have to sell your
idea to investors and employees. And the media. Don’t expect that your
product is so wonderful that investors and everyone else will beat a
path to your door. Develop a public relations strategy. Decide how you
want to tell your story.
Chapter 12: Man and Machine
Information technology has become so dominant that it has become
synonymous with the very word “technology.” Computers continue to
grow in power. Many functions once performed by humans have been
taken over by computers. Some predict that this process will accelerate
and computers will continue take over more and more human
functions.
People need not worry that this will happen, however. While people in
one part of the world aren’t so di erent from people in another part of
the world, computers are very di erent from people. They do not
require the same provisions. Their capabilities are di erent. The kinds
of things that people are good at aren’t the same as the things that
computers are good at. People are able to make complex decisions.
Computers are good at processing large amounts of data.
Computers are tools. The big technological advances of the future will
happen in computers complementing — not replacing — people. We
shouldn’t be afraid that computers will replace us.
People and computers combined can do tasks better than either one
can by themselves. This presents business opportunities. At PayPal,
they developed a system for detecting credit card fraud that involved
algorithms that agged suspicious transactions which would then be
reviewed by human operators. This demonstrates how the abilities of
computers and people can complement one another.
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With his startup company Palantir, Thiel developed similar software for
the FBI to analyze information from multiple sources. Computers alone
can’t do that sort of work, nor can humans do it alone. Computers and
humans combined are capable of much more. There are all sorts of
examples of how Palantir helped the feds bust terrorists, child
pornographers and all manner of fraudsters.
There are many ways that computers can be harnessed to crunch the
data and allow people to focus on complex problem solving. There are
many opportunities still to be developed that take advantage of this
synchronicity.
Chapter 13: Seeing Green
It seemed obvious that clean technology was going to be huge. At the
beginning of the 20th century, lots of money was poured into new
“cleantech” rms. Unfortunately, most of these rms ended up going
out of business. They failed because they ignored the basic elements
necessary for success.
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technology has always been fast. You have to understand whether you
are dealing with a slow or fast growing technology and treat it
appropriately.
Cultivate durability. Plan to be the last mover in the market. Figure out
your plan for the next 20 years or so. Anticipate changes in the market.
You need to have secrets. Great companies have reasons for success that
others don’t see.
One of the few cleantech companies that has found success is Tesla.
This is because they got all of the basic issues right. This shows that the
problem was never with the idea of cleantech by itself, rather the
problem was how most of the cleantech startups ran their rms.
Chapter 14: The Founder’s Paradox
The people who founded PayPal were unusual, from Thiel’s
perspective. His evidence for this is that many of them came from
outside of the United States. An accompanying illustration shows six
young men. The most striking thing about the picture is how alike they
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all appear. They are all about the same age, most of them look to be
approximately the same height and build, and their hair is cropped
short in a similar style. While Thiel is rightly proud of his team’s
accomplishments, it’s achingly clear that he is either oblivious to the
issue of diversity or he simply doesn’t think it’s important enough to
address.
The point being made here is that founders aren’t normal people. They
tend to occupy extremes of bell curves, sometimes occupying both ends
at once — for example, by being cash poor but rich on paper.
Another chart with the same traits show a slightly less-distinct bell
curve. This chart is labeled Fat-Tailed Distribution. The term Fat-Tailed
isn’t de ned anywhere in the text. Perhaps all the cool kids who took
statistics know this means the possibility of a chart having skewed
results, but it will send everyone else to the dictionary to parse. Exactly
how this relates to the discussion isn’t mentioned. Another chart using
the same traits is at least explained. The Founder Distribution is an
inverse bell curve showing that founders have more of both the
designated positive and negative traits.
Unusual traits are self-reinforcing. The cycle goes that unusual people
act di erently and develop extreme traits, which they exaggerate.
Other people see this and exaggerate the extremeness of the person
when they describe them, which causes people to act di erently.
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Several others in this mode are discussed, including Sean Parker and
Lady Gaga.
Many examples are given of unique people who were founders. It can
be marvelous to not only think outside the box but to live outside of it
as well, but that isn’t without its problems. A tremendous problem with
standing out is that you can become a scapegoat when something goes
wrong. Celebrities provide us with many examples of how the mighty
can crash and burn.
Conclusion
Predicting anything beyond the next 20 or 30 years is perilous. At this
juncture, there are four possibilities for what our future may be.
In the past, the world cycled between good times and bad. This pattern
might be the inescapable norm, and the cycle could continue
inde nitely. The conventional wisdom, though, is that through modern
improvements, the world is reaching a plateau where things won’t suck
as bad anymore; the cycle will be broken. However, you don’t have to
be a huge pessimist to see the possibility that we, as a species, are
marching ourselves toward extinction. We’ll have wars and problems,
and poof, that’s it for us. The optimistic take is that we’re going to take
o into a vastly improved future. Hopefully, it’ll be this last option.
Hopefully, we’ll go from zero to one.
. . .
ADDITIONAL RESOURCES
Review of Zero to One by The Atlantic
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https://medium.com/west-stringfellow/zero-to-one-summary-and-review-f927ae6538d1 22/23
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