Disposition Questionnaire Name: Daniel Ocampo

Please choose the best answer to the following questions

1) What is the most Valuable asset you have? ____a____

a) Time c) Personality
b) Good Looks d) Charm

2) Is it critical to disposition the calls correctly? _____a______

a) Yes b) no

3) If you do not disposition the calls correctly, it creates a ripple effect, that wastes time and money
for everyone involved. ______a_____
a) True b) False

4) How do I scrub the leads and determine which leads get recycled and which leads get taken out of
the system? ____c____
a) Take a wild guess c) based off how they are dispositioned
b) All leads get recycled d) Based of clients coverage area

5) If someone is not interested, cooperative and prequalifies, What should you do? ___b____
a) Continue on hoping they change their answer c) ask another agent what you should do
b) explain that they do not qualify and hang up d) Make sure you finish the script
immediately

6) If someone asks for our phone number or website should you provide it? ____b_____
a) Yes b) no

7) If someone says you are a scam because that's what their caller ID says What should you say?
___c___
a) Pretend you did not here it and ignore them
b) Argue with them
c) -“you: (customer) must be on a cell phone”. “It happens all the time”. “We are calling from a phone
connected to the internet, and anyone who calls from that type of phone, face the same problem”.

8) If someone did not own the home, how would you disposition the call? ___d___
a) No answer c) Low electric bill
b) Not single family home d) renter

9) If someone lives in a townhouse, how would you disposition the call? ___b___
a) Renter c) No answer
b) Not single family home d) Low electric bill

10) If you schedule an appointment how should you disposition the call? ___a____
a) Sale c) Renter
b) No answer d) Do not call