INTERNATIONAL CONSULTANCY CENTRE

2020-SPECIAL PROGRAMS
DIPLOMA IN EXECUTIVE PERSONAL ASSISTANT SERVICES
Summary
In today’s global arena, knowledge of foreign affairs and an understanding of proper
protocol is in high-demand, the area of Diplomatic Etiquette and Protocol can be
intimidating and difficult to grasp without specialized background knowledge and
experience. This course is designed to sharpen your professional, social, business &
diplomatic skills and to empower your multi-cultural communication competence, this
requires an in-depth understanding of the various layers of Protocol and Etiquette.
Development and enhancement of the skills and abilities of employees working within the
Public Relations field and Personal Executive assistants, is considered very important,
since it constitutes a part of the globally applicable procedures, including contemporary
applications of rules and regulations adopted by International Organizations, under Global
Protocol Regulations, for communication between countries, establishments, and
organization on the International level.
Through this course we are going to introduce the rules and practices of gentle behavior,
the best practices for communication with others, good reception, since all such related
matters represent a large portion of our personality.
Protocol is one of the most modern terms in terms of language but very old in terms of
history as the word protocol is a development of the word of the conventions and
understandings this is in the world of politics and at the international level, but within the
field of business management has become the formulation of protocols is one of the
important and necessary skills and very necessary for people who wish to They must take
administrative duties. The people who perform such functions must have linguistic
abilities, thought and management education. The protocols within the company have a
specific form and model to be dealt with within large companies and taught in the largest
academies and universities.
Objectives and target group
WHO SHOULD ATTEND

 Young Diplomats,
 Government representatives
 International organisations staff
 Practising diplomats
 Communications officers
 Protocol officers
 Business managers and executives
 PR consultants
 Meeting planners
 Events Organisers
 Personal assistants and Secretaries
 Administrative professionals
  Human relations consultants
 Those whose profession requires communicating and socialising in the global
marketplace, and
 Those who wish to sharpen, refresh and expand their knowledge on the
international protocol in business & diplomacy.

Comprehensive Training Course, Handouts, Training Video and Certificate

Your training investment includes:
– Four-full day dynamic tuition (sessions run from 9 am to 13 pm)
– Two working luncheons, including a step dining etiquette tutorial
– Daily refreshments during breaks
– Pre-course questionnaire for individual training needs assessment
– Interactive role-playing exercises
– Comprehensive workbook study material, an ideal reference for future protocol
requirements
– Educational Training video: »Business Lunch Etiquette
– Certificate of Completion.
COURSE BENEFITS:

 To enhance your diplomatic use of language

 To refine your professional public image
 To increase your self-confidence in public relations
 High Powered Meeting Management

.
How will participants benefit from the course?
After completing the program, participants will be able to master the following:

 Understanding the universal principles of protocol, etiquette, professional code of

conduct.
 Directing and managing personal dynamics at important meetings.
 Creating a good impression and avoid misconducts or embarrassing practices in
important situations.
 Viewing the etiquette of appropriate international business in many contexts.
 Preparing and hosting VIP visits and official events.
 Respectfully interact with people from different cultures, countries and regions

Course Content
 Principles of Protocol and Etiquette.
 Agenda discussions session order
 Appropriate professional and personal conduct.
 Preparing and hosting VIP visits and official events and Meeting Management.
 International and local differences of cultures and people perceptions.
 Definition and concepts of Etiquette and Protocol in International Relations.
 Types and Forms of International Protocol.
 Use correct titles and forms of address in different contexts
 Plan seating arrangements and balance table seating.
 .event management prerequisites
 Principles of Protocol and Etiquette.
  Order of precedence, titles and forms of address: What is an
order of precedence and how is it applied at formal functions? What
kind of precedence exists among the diplomatic corps and what does
the Vienna Convention on Diplomatic Relations (1961) say about the
order of precedence? The importance of titles and forms of address;
how dignitaries should be addressed in a manner appropriate to the
office they occupy; how to address such dignitaries in writing.
 Invitations: how invitations originated; the difference between formal
and informal invitations; the proper wording used on diplomatic
invitations; forms of replies and declines.
 Attending events and planning table seating: attending
receptions; the receiving line; official luncheons and dinners; and
various seating arrangements.
 Entertaining: the list of host duties when hosting various functions
and the respective duties of the guests; the purpose of toasts, when
they are given and the general format used when giving a toast; table
manners and other important issues related to diplomatic
entertaining.

Summary
In today’s global arena, knowledge of foreign affairs and an understanding of proper
protocol is in high-demand, the area of Diplomatic Etiquette and Protocol can be
intimidating and difficult to grasp without specialized background knowledge and
experience. This course is designed to sharpen your professional, social, business &
diplomatic skills and to empower your multi-cultural communication competence, this
requires an in-depth understanding of the various layers of Protocol and Etiquette.
Development and enhancement of the skills and abilities of employees working within the
Public Relations field and Personal Executive assistants, is considered very important,
since it constitutes a part of the globally applicable procedures, including contemporary
applications of rules and regulations adopted by International Organizations, under Global
Protocol Regulations, for communication between countries, establishments, and
organization on the International level.
Through this course we are going to introduce the rules and practices of gentle behavior,
the best practices for communication with others, good reception, since all such related
matters represent a large portion of our personality.
Protocol is one of the most modern terms in terms of language but very old in terms of
history as the word protocol is a development of the word of the conventions and
understandings this is in the world of politics and at the international level, but within the
field of business management has become the formulation of protocols is one of the
important and necessary skills and very necessary for people who wish to They must take
administrative duties. The people who perform such functions must have linguistic
abilities, thought and management education. The protocols within the company have a
specific form and model to be dealt with within large companies and taught in the largest
academies and universities.
Objectives and target group
WHO SHOULD ATTEND

 Young Diplomats,
 Government representatives
 International organisations staff
 Practising diplomats
 Communications officers
 Protocol officers
 Business managers and executives
 PR consultants
 Meeting planners
 Events Organisers
 Personal assistants and Secretaries
 Administrative professionals
 Human relations consultants
 Those whose profession requires communicating and socialising in the global
marketplace, and
 Those who wish to sharpen, refresh and expand their knowledge on the
international protocol in business & diplomacy.

Comprehensive Training Course, Handouts, Training Video and Certificate

Your training investment includes:
– Four-full day dynamic tuition (sessions run from 9 am to 13 pm)
– Two working luncheons, including a step dining etiquette tutorial
– Daily refreshments during breaks
– Pre-course questionnaire for individual training needs assessment
– Interactive role-playing exercises
– Comprehensive workbook study material, an ideal reference for future protocol
requirements
– Educational Training video: »Business Lunch Etiquette
– Certificate of Completion.
COURSE BENEFITS:

 To enhance your diplomatic use of language

 To refine your professional public image
 To increase your self-confidence in public relations
 High Powered Meeting Management

.
How will participants benefit from the course?
After completing the program, participants will be able to master the following:

 Understanding the universal principles of protocol, etiquette, professional code of

conduct.
 Directing and managing personal dynamics at important meetings.
  Creating a good impression and avoid misconducts or embarrassing practices in
important situations.
 Viewing the etiquette of appropriate international business in many contexts.
 Preparing and hosting VIP visits and official events.
 Respectfully interact with people from different cultures, countries and regions

Course Content
 Principles of Protocol and Etiquette.
 Agenda discussions session order
 Appropriate professional and personal conduct.
 Preparing and hosting VIP visits and official events and Meeting Management.
 International and local differences of cultures and people perceptions.
 Definition and concepts of Etiquette and Protocol in International Relations.
 Types and Forms of International Protocol.
 Use correct titles and forms of address in different contexts
 Plan seating arrangements and balance table seating.
 .event management prerequisites
 Principles of Protocol and Etiquette.
 Order of precedence, titles and forms of address: What is an
order of precedence and how is it applied at formal functions? What
kind of precedence exists among the diplomatic corps and what does
the Vienna Convention on Diplomatic Relations (1961) say about the
order of precedence? The importance of titles and forms of address;
how dignitaries should be addressed in a manner appropriate to the
office they occupy; how to address such dignitaries in writing.
 Invitations: how invitations originated; the difference between formal
and informal invitations; the proper wording used on diplomatic
invitations; forms of replies and declines.
 Attending events and planning table seating: attending
receptions; the receiving line; official luncheons and dinners; and
various seating arrangements.
 Entertaining: the list of host duties when hosting various functions
and the respective duties of the guests; the purpose of toasts, when
they are given and the general format used when giving a toast; table
manners and other important issues related to diplomatic
entertaining.