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Student Name: Nega Yehunie Admas
Reflective Report X
List of Tables--------------------------------------------------------------------------------------2
List of Figures-------------------------------------------------------------------------------------2
1 Introduction-------------------------------------------------------------------------------------------------3
1.1 Objective and structure of the paper-------------------------------------------------------------3
1.2 Methodology----------------------------------------------------------------------------------------4
1.3 Background of BTSC------------------------------------------------------------------------------5
2 Literature review and Theoretical framework----------------------------------------------------7
2.1 Resource Based View-----------------------------------------------------------------------------7
2.2 The Value Chain Analysis-----------------------------------------------------------------------10
3 Analysis and Discussion------------------------------------------------------------------------------12
3.1 Key resources and Strategic Capabilities in BTSC------------------------------------------12
3.2 Value Chain Analysis of BTSC----------------------------------------------------------------13
3.2.1 Primary activities-----------------------------------------------------------------------15
3.2.1.1 Inbound Logistics---------------------------------------------------------------15
3.2.1.2 Production and Technique department--------------------------------------16
3.2.1.3 Fabric finishing and Garment manufacturing-------------------------------16
3.2.1.4 Marketing and Sales-----------------------------------------------------------17
3.2.1.5 Market development/service--------------------------------------------------18
3.2.2 Support Activities----------------------------------------------------------------------20
3.2.2.1 Procurement---------------------------------------------------------------------20
3.2.2.2 General Administration--------------------------------------------------------21
3.2.2.3 Technology Development-----------------------------------------------------21
3.2.2.4 Human Resource Management (HRM)--------------------------------------22
4 Conclusions and Recommendations----------------------------------------------------------------24
4.1 Conclusion-----------------------------------------------------------------------------------------24
4.2 Recommendations--------------------------------------------------------------------------------25
References------------------------------------------------------------------------------------------------27
List of Figures
3
1. Introduction
The world we are living nowadays is becoming increasingly international and the competition
between players in the market increases very fast. To survive in this competition, firms must be
innovative. But what makes a firm innovative? What kinds of resources make significant
contribution to firm’s innovation capabilities? Does good technological resources and rich
innovation resources result in stronger innovation capabilities? How can a firm build up
Answering these questions is of great practical and theoretical value. The new competitive
Insightful company Internal and external business environment analysis of the company is an
important condition for identifying the strategic issues that management needs to address and for
tailoring strategy to company resources and competitive capabilities as well as to industry and
Therefore, the main objectives of this paper are: to analyze and synthesize the Bahir Dar Textile
Share Company (BTSC)1 business environment. Define the current situation of the company in
terms of the key features in its internal and external operating environment. And then, try to
1
BTSC= Bahir Dar Share Company
4
The structure of this report is organized as follow. In the first section the introduction, the back
ground of the company and methodology of the paper are presented. The second section deals
with the related literature review. Then the third and final section consists of scanning and
interpretation of external and internal operating environment of the company based on Resource
Based View (RBV) and Value Chain Analysis framework which helps to assess the value chain
of its upstream suppliers and downstream customers or allies engaged in getting its products to
end users. Finally conclusions and recommendation are drawn upon the validity, reliability and
the usefulness of the findings along with discussion about the research process.
1.2. Methodology
The main method used in the assessment was direct observation. This method is used especially
in the analysis of the internal operating environment of the company. This method was useful for
analyzing the operating environment since the researcher has been working in the company for
some time and additionally did his professional practice there as well. Most of the active
observation was conducted during the practice in 2010 which enabled a 10 month period for
observing the case company. In this time numerous discussions of the company took place both
with the employees and with the management team and provided useful insights to be used in the
analysis.
5
Collection and interpretation of the data was an interwoven process due to the long period of
observation. Brief notes on the observations were made during the practice period and afterwards
extended after further reflecting on the issues. The Internet searches were used when the analysis
of the external operating environment was conducted, although the general observations and
discussions provided guidance and leads for further searches for information.
For data analysis, we developed an analytical framework combining the theoretical structure of
the RBV with the value chain analysis to measure the effect of the company’s key resources on
its strategic capabilities. We adopted a dynamic perspective of RBV to examine the evolutionary
Bahir Dar Textile Share Company is established in 1961 in the town of Bahir Dar, 570 km North
West of Addis Ababa. It was first established as a government owned integrated textile mill,
manufacturing 100% cotton products, including yarns and fabrics. And in 1989, the factory
rehabilitated its spinning and weaving section replacing most of the machine and renovating the
rest. The modernization of the processing department was left for a second phase investment
6
As of September 1999, the factory changed from a public enterprise to a share company and it
was financially restructured. The current name of the company is; Bahir Dar textile Share
Company. Its capital amounts at present to 56,808,379 Ethiopian Birr. Its total land holding is
480,000 square meters of which 39,200 square meters is covered by building. The company
To play a leading role in the domestic and export markets for textile products.
• To engage generally in any other trade or business conducive in order to achieve its
2
objectives.
*Bahir Dar textile Share Company (2004) ,Reports on diagnostic Survey (in press).
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2. Literature Review and Theoretical Framework
In this section, the paper would try to discuss the related literatures and theoretical framework. In
order to meet the objective of the paper, making the case company internationally competitive,
we used Resource Based View (RBV) and Value Chain Analysis as the theoretical framework of
the paper.
The resource-based view (RBV) is a strategic theory for understanding why some firms
also a widely-adopted analytical tool of assessing a firm’s internal strengths and weaknesses.
Classical RBV theory was contributed by Penrose (1959) almost half a century ago. She argued
that a firm is more than an administrative unit. It is also a collection of productive resources. The
disposal of the resources between different users over time is determined by administrative
Modern RBV theory of the firm was introduced by Barney (1991), Dierickx and Cool
(1989). their works assumed that each firm is a collection of key resources and capabilities that
determines a firm’s strategy. Above-average returns are earned when the firm uses its core
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competencies to establish a competitive advantage over its rivals. With the progress in the
research on RBV, it has become clear that the RBV extends beyond the assets of an organization
and reaches into its capabilities which have more relation with process and activities.
Recent research in the RBV focuses on the dynamic aspects of capabilities (Eisenhardt & Martin,
2000). Dynamic capabilities are conceptualized as a firm's ability to build and/or extend basic
capabilities to deal with changing environments (Teece et al., 1997). A shift in focus to dynamic
capabilities reduces if not eliminates the applicability of the valuable, rare, inimitable, and no
substitutable (VRIN) framework (Barney, 1995) because the emphasis of the strategist shifts
We choose RBV as the analytical framework because the inherent logic of the RBV is
compatible with the nature and character of our case study. Resources are the fundamental unites
configurations to lend firms special competitive advantages. The resources in a real economy are
in a constant state of flux accounting for observed phenomena of competitive and evolutionary
dynamics (Mathews, 2002). The resource-based approach sees firms with superior systems and
structures being profitable not because they engage in strategic investments that may deter entry
and raise prices above long-run costs, but because they have markedly lower costs, or offer
markedly higher quality of product performance (Teece et al., 1997). This approach assumes that
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firm’s outstanding performance comes from the rents accruing to the owners of scarce firm-
specific resources rather than the economic profits from product market positioning.
Competitive advantage lies upstream of product markets and rests on the firm’s idiosyncratic and
The limitations of our choice of RBV are mainly in two aspects. First, RBV alone does not
capture all the essences of competitive advantage of the firms. RBV provides no perspective
on why and how some firms rather than others accumulated valuable and inimitable resources, or
indeed what made these resources valuable and inimitable (Lazonick, 2002a). Second, RBV
focuses on the internal factors and ignores the external elements. A complete model of strategic
advantage should adopt both the internal dimension which is based on periodic reviews of the
fitness of the firm’s current resource stock and the external dimension which is oriented towards
and so on.
Furthermore, it is also important and relevant to briefly discuss the concept of resource and
capability. Resources in this paper are inputs into a firm’s production process (Hitt, Ireland and
Hoskisson, 2001). A firm’s resources can be classified into two categories: tangible resources
and intangible resources. Tangible resources are assets that can be seen and quantified.
Intangible resources are rooted deeply in the firm’s history and that have accumulated over time.
Barney (1991) and Grant (1991) classified tangible resources into four forms, financial
resources, organizational structure, physical resources and technological resources. Grant (1991)
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identified three kinds of intangible resources, human resources, innovation resources and
reputation resources.
The dominant paradigm for the analysis of firm-level competitive advantage in the strategy
literature the last 10 years has been the value chain model developed by Michael Porter (1985).
Value chain analysis frame work was first developed by Porter (1985) used to analyze the value
adding activities of the organizations and identify linkages between value activities within the
organization and outside the organization of value net works and to think in terms of process and
holistic manner, rather than function (Thompson & strike land, 1998). As porter (1985) identifies
the activities of business can be grouped under two headings: Primary activities (inbound
logistics, operations, out bound logistics, marketing and sales, and service). Support activities
The value chain framework is more than an activity template. It includes a couple of important
conceptual distinctions, one being between primary and support activities. Primary activities are
those that create value for the customer. Support activities support the primary activities and
Primary activities are directly involved in creating the value that is purchased by the buyer.
Support activities, on the other hand, are activities that impact value purchased only through their
11
impact on primary activities. Thus while manufacturing operations are a primary activity
category in the textile industry, then activities such as development of new models and
production process innovations impact value indirectly, primarily through their impact on future
manufacturing activities.
Value configuration analysis is designed to assess and understand the current and future
competitive position of the firm. It also serves to determine how activities can and need to be
reconfigured in order to attain a position of competitive advantage in line with the competitive
strategy of the firm. Value configuration analysis needs to be complete and systematic in order to
identify clearly key activities that define value and costs. According to Porter (1985), the generic
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3. Analysis and Discussion
In the previous section, we have briefly discussed about the theoretical framework, the RBV and
the Value Chain Analysis. In this section we are going to analyze and discuss the case company,
Bahir dar Share Company (BTSC), by developing an analytical framework through combining
We analyze our case company, BTSC in backward chronology. First, we assess the current
resources and capabilities as a successful incumbent in the Textile sector. We examine the effect
First, we categorize and analyze the resources and capabilities of BTSC respectively. Second,
we pick out the strategically important resources and capabilities, namely key recourses and
strategic capabilities, from all the resources and capabilities. Then we measure the effect of key
resources on strategic capabilities to see how the bundled resources contribute to capabilities
with synergy.
We divide BTSC’s resources into two categories: tangible resources and intangible resources.
We adopt Barney (1991) and Grant’s (1991) typology of tangible resources to analyze BTSC’s
tangible resources which is shown in Table 1. They classified tangible resources into four
13
resources. We consult Hall (1992) and Grant’s (1991) categorization of intangible resources to
analyze BTSC’s intangible resources which can be seen in Table 2 below. In Hall and Grant’s
typology, intangible resources are classified into two main categories: people-dependent and
people-independent.
We showed these tables to BTSC’s managers in our semi-structure interviews and asked them
two questions. How is each resource important to BTSC’s strategy? How is the situation of each
resource compared with BTSC’s main rivals? Then the resource which is both important to
14
Table 2: Intangible Resources of BTSC
We identify two kinds of capabilities of BTSC according to the value chain analysis. The value
chain is a template that the firm uses to understand its cost position and to identify the multiple
means that might be used to facilitate the implementation of its business level strategy (Dess,
Gupta, Hennart and Hill, 1995). The reason why we introduce value chain analysis into
capability analysis is that capabilities are often developed in specific functional areas or in a part
of a functional area and value chain just gathers up all the functions in value-added process of a
firm. In addition, capabilities are embedded in company’s production process and the concept of
A firm’s value chain is segmented into primary and support activities. We classify the
capabilities in accordance with these two activities of value chain. One is primary-activities-
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related capabilities, which are capabilities to implement a product’s physical creation, its sale
and distribution to buyers, and its service after the sale. The other is support-activities-related
capabilities, which are capabilities to facilitate the primary activities to take place.
strategic capability should reach some minimum level of functionality that permits repeated,
activities, but they are not activities themselves. At a minimum, in order for something to qualify
as a capability, it must have reached some threshold level of practiced or routine activity and
work in a reliable manner (Helfat, 2003). Second, a strategic capability must be honed to a user
We asked BTSC’s managers three questions to identify each strategic capability. What is the
capability of BTSC in relation to a specific activity (for example marketing)? Does the capability
work in a repeated and reliable manner? Is it valuable, unique and difficult to replicate by the
rivals? According to our investigation and discussion with the managers in BTSC, the responses
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These are activities concerned with receiving the materials from suppliers, storing these
externally sourced materials, and handling them within the firm. Bahir Dar textile Share
Company has performed the following activities: Receiving the raw material (cotton) and
machinery equipments, storing the cotton as a stock, controlling the inventory, Distributing raw
materials (cotton) to the production process and inspection of the raw materials and ensuring
quality. The company has adequate store for handling raw materials and finished products stokes
and enabling location to receive and disseminate input to the production and Technique
department.
These are the activities related to the production of yarns and semi finished fabrics. This area can
be split into more departments in certain company’s. For BTSC there are three rooms like
openers’ room, spinning room, weaving room. The activity starts from parting the compressed
cotton, removing dirt and short fibers; then spinning the raw cotton, winding and twisting
(warping), sizing, weaving, denting and beaming and prepared the yarn for its various uses.
Activities Like dyeing, finishing, printing, and coating are the main process for fabric finishing
and processing of textiles, bed sheet manufacturing, utilities and laboratory testing are some of
the main activities performed in this part of the company. First Yarn that ran end-to-end, called
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warp, was interlaced with yarn running on the cross, called filling or weft. The first step was the
preparation of the warp, as workers mounted yarn from the winder on a large frame called a
creel. The yarn from several beams was combined, dipped into a bath of hot starch and oil, dried
over steam-heated drums, and wound onto a giant spool known as a loom beam.
The company has a lot of problems within each processing step. The company has tried to make
a lot of renovation and expansion program to improve the quality and productivity of the
processing part. However these innovation and expansion program was not effective. The
These activities are associated with purchases of products and services by end users and the
inducement used to get them to make purchases, and it includes communicating with customers,
advertising, promoting the product, selecting and if possible reconfiguring new distribution
channel, market research and planning and pricing the product (Dess et al.,2007).
Products such as yarn, fabric and blanket are usually distributed to the local market through the
private trading companies. The product group of the company can be classified in to Bed sheets,
fabrics, market yarn and mattresses, among these products bed sheets, dyed and printed fabrics,
market yarn and mattresses are sold on the domestic market. Grey and half bleached fabrics are
sold on the export market. But the company has no appropriate distribution channel and has a
18
poor performance in identification of market segment. Plus to that the company has no an
Therefore it is important for the company reduce its cost by promoting its products and
reconfiguring the new alternative distribution channel. Online Stores, specialty stores, mass
merchandisers (that includes department stores, national and regional stores) are some of the
This includes, surveying customers need, collecting feedback and acting on information. The
company has no a well organized structure to solicit customers complaints. Currently the
company has no information of customer’s requirement and problems have a possibility to reach
to the respective bodies/department. What is more, 'every customer interaction teaches someone
in the company more about the customer, the market, the company's image and the product
(Dorfman, 1998). The efficient application of information is also generating value in the service
link of the supply chain. Efficient and effective customer service leads to cost savings and
increased customer loyalty as consumers are more predisposed to a brand if their experience is
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Integrations among Primary Activities
For company to operate at an efficiency level or to be more profitable, management must be able
to ensure the relationships among the primary activities (Dess etal,2007). Primary activities starts
from the raw material supply and finished with delivering finished products directly to
customers. The factory customers need quality and timely products, but if the qualities of raw
materials are poor and if it is not inspected seriously, it will affect the whole quality and quantity
of products at the end. Therefore, the factory can reduce wastage and costs through conducting
proper testing of raw materials and thereby increase the productivity and lastly the quality of the
Yarn preparation and fabric formation also have a forward and backward linkage ,that means it
link with raw material supply so as to ensure the availability of required raw materials and with
the rest of activities of fabric finishing , marketing and sales so as to deliver the required
products to the end customers. It is important to note that, customer’s feedback and complaint
are the backbone for company’s profitability; therefore, strong information system should be
installed to connect all value adding activities vertically and horizontally. Efficient and effective
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customer service leads to cost savings and increased customer loyalty as consumers are more
Support activities in the value chain are involved in an industry and according to Porter (1985)
they can be divided in to four generic categories. As with the primary activity each category of
support actuality is divisible in to a number of distinct value activities that are specific to a
particular industry.
3.2.1.1 Procurement
This function is responsible for purchasing the materials that are necessary for the company’s
operations. An efficient procurement department should be able to obtain the highest quality
goods at the lowest prices. The company performs activities, purchasing of raw materials
(cotton), contracting with suppliers, creating relationship with suppliers and negotiating with
suppliers, preparing specification and analyzing and selecting alternative suppliers. The main
inputs include cotton, hydrogen peroxide, polyester fiber, import sizing chemicals, packing
material lubricating oils. From the raw materials used by factory, cotton is a widely used material
and it is easily available from the local suppliers. The Company has a location competitive
advantage in this respect, as it receives raw materials from Gondar region, and also has huge
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3.2.1.2 General Administration
This chain of activity includes planning and control systems, such as finance, accounting, and
corporate strategy etc. Bahir dar textile Share Company performs Planning, fund raising, creating
customer and stakeholder relationships, coordinating and integrating activities across the “value
system”, creating high visibility culture. As Diagnostic Survey Report (2004) identifies Bahirdar
textile share company business plan is not based on the principles of market oriented strategic
planning, and not any longer on production issues. Therefore, the company should have a strong
market oriented strategic plan and it also be communicated with all employees for action.
Information system with all parts of the company departments should be installed.
This is an area that is concerned with technological innovation, training and knowledge that is
crucial for most companies today in order to survive.3 In Bahir Dar Textile Share Company in
this chain identifies technology, adopting and creating new technology and installing
management information system throughout the whole parts of accompany. The existing
company’s recording and reporting systems are hardly ever in accordance with modern industry
practices and are not automated and integrated, with the excepted of finance dep’t, in which
appropriate investments have been mad recently. Every value activity embodies technology, the
arrays of technology employed in most firms is very broad, ranging from technologies used to
3
Sarah Rogers ,2008
22
prepare documents and transport goods to those embodied in the process & equipment or the
product itself.5
This support activity consists of activities associated with recruiting employees, developing,
rewarding and motivating employees, and team creating and also introducing innovative
trainings within and outside the company (Dess et al, 2007). The company at this time has over
staff employees. And workers productivities are too low as compared with other textile factories;
this is because of staff having not got training opportunity and no incentive and over time
allowances at all.
As we have seen above the support activity of accompany includes procurement, technology
development and general administration and order to obtain the required these activity should be
integrated in objective. Because of the fact that if there is no strong relationship with suppliers it
will create delay of delivery of raw material. So as to avoid this problem it is important to install
23
management information system (technology development. To create the required technology, it
is also important to recruit the best and talented employees (human resource management).
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4. Conclusions and Recommendations
4.1 Conclusion
The world we are living nowadays is becoming increasingly international and the competition
between players in the market increases very fast. The new competitive landscape emphasizes
company’s Internal and external business environment analysis is important condition for
identifying the strategic issues that management needs to address and for tailoring strategy to
conditions. The main aim of this paper, therefore, was analyzing the internal environment of
Bahir Dar Textile Share Company through value chain analysis and resource based view (RBV)
model.
The findings of the paper show that, the competitive power of BTSC is mainly affected by its
weak alignments among each value chain activities and also with suppliers and customers.
Moreover, it is indicated that Most of the plants, equipments and machines are old. The financial
position is low, it operates at loss. The company has no well organized strategic planning and
management unit. The company has the required level of manpower in number. Though
experienced, the workforce is incapable to adopt new skill technology and change, because they
lack education and professionalism. The company’s capabilities are far below the required level.
In general, from the resource based view of the company, its tangible resources and
25
organizational capabilities are not in line with competitive environment. It is at its competitive
disadvantages.
4.2 Recommendation
replace old machinery. It has to invest on human caption. It has to hire new professionals,
update the existing workforce through short and long term training. The company has to
prepare market oriented plan and implement it in a way that will make productive and
profitable.
• Modern management information systems should be studied and implemented, for and in
almost all areas and departments. More over the existing suppliers and customers’
• The company’s business plan should be based on the principles of market oriented
strategic planning. This transition of the management thinking into market oriented
system requires ongoing training programs for all staffs in the areas of marketing and
sales, production, logistic, quality control and assurance and general administration and
management.
26
• The company should study the possibilities of delivering its products to the export market
and has to reconfigure its value chain by creating an organized sales and distribution
organization. And the company also should structure a new marketing and sales
27
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