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Information

HiPath 4000 V5
Best In Class Converged Communications for the Medium to
Large Enterprise
The HiPath 4000 has sold more than 15 million ports in 80 coun-
tries across the globe. As a proven converged communication
solution it provides business process and workflow integration,
high availability, strong security, powerful performance and cost
effective communications choices for any business.

Communication for the open minded

Siemens Enterprise Communications


www.siemens.com/open
The HiPath 4000 is a converged IP communication platform for companies with 300 up to 100,000
users. The maturity and feature richness of HiPath 4000 is proven daily in more than 25.000 cus-
tomer installations. The modern and future proof architecture supports IP distributed branch con-
cepts, complex corporate networks as well as stand-alone systems.
HiPath 4000 V5 is designed to offer customers cost effective choices to optimize communications
that help enterprises increase workplace productivity and effectiveness. As a powerful communi-
cations solution it offers a rich set of endpoints, mobility choices, edge solutions, unified commu-
nications and standards based integration and interoperability with business critical applications
and systems.
It ties this capability together with its built-in assistant and powerful set of system management
applications that are easy to use and provide comprehensive capability to system administrators.
Coupled with a strong global presence and availability of Siemens’ OpenScale Services it allows
enterprises to maintain business continuity and to focus on their own strengths.

OpenScape

System management…
Personal optiPoint OpenStage User

…and much more!


Endpoints Analog
Edition (Digital/VoIP) (Digital/VoIP) Management
(Soft Client)
Attendant
Fault
Applications OpenScape CTI Console - Contact Center Messaging
Management
Boss/Secretary

Fixed Mobile One Number QoS


Mobility DECT VoWLAN
Convenience Group Management

Unified
Messaging / Video Voice & Web Presence based Accounting
Unified Comm.
Instant Conferencing Conferencing Collaboration Management
Messaging

IP Connectivity IP Access Points HiPath 4000 SIP Service HiPath HiPath 4000
SoftGate Provider OpenExchange Manager

Open Based On Open Standards And Published Interfaces – HiPath 4000


Interfaces Native SIP, SOAP/XML, SNMP and MIB Traps, SIP Interface To Subscribers, QSIG,
TAPI, JTAPI and CSTA, CDR
Assistant

HiPath 4000 V5
HiPath 4000 – Cost Effective Choices!

IT Architecture The HiPath 4000 communication server is


the central control unit. This server is stan-
prise. It supports up to 15 directly connect-
ed access points plus 83 IP-distributed ac-
dard-based and consequently supports the cess points or SoftGate branches. A maxi-
Modular, stackable hardware direct integration of appropriate standard mum of 12,000 subscribers can be support-
for seamless expansion server applications in the system, for exam- ed in these configurations per HiPath 4000
ple the MMCS (Meet Me Conference Serv- communication server. Configurations with
HiPath 4000 V5 offers an ideal solution for er). The AP 3700 access points fits in a stan- up to 100,000 users can be implemented
an enterprise communications infrastruc- dard 19-inch shelf and are integrated direct- without difficulty in networked systems.
ture – regardless of size and location re- ly in the IT infrastructure. The new HiPath The modular structure of HiPath 4000 also
quirements. With its modularity, the avail- 4000 SoftGate application offers SW-based enables cost-effective duplex and disaster
ability of scalable access points, SW-based
and cost-effective HiPath 4000 branch of- recovery solutions to be realized in small
branches, plus powerful networking sup-
fices running on standard x86 server plat- and mid-sized configurations.
port – analog, TDM or IP – it provides a per-
forms.
fect solution for seamless expansion.
The HiPath 4000 communication server can
be flexibly implemented in configurations
to support smallest to the largest enter-
Access Point Emergency IP Gateway HG 3500
Concept HG 3500 is an IP gateway for seamless mi- Any HiPath 4000 SoftGate site integrates
gration to a VoIP infrastructure. seamless in the communication system and
This is a survivability concept for IP-based
HG 3500 offers: network like any IPDA Access Point (AP
access points. An AP 3700 IP can be
● High voice quality via embedded G.168 3700 IP) – in terms of features and adminis-
equipped with an optional control unit
compliant echo cancellation and End-to- tration.
known as an emergency unit. If the central
HiPath 4000 communication server is not End payload connections The open architecture of HiPath 4000 Soft-
available or an IP connection cannot be set ● T.38 Fax transmissions for SIP Subscriber Gate application also enables new services
up to this server, the emergency unit as- and Trunking like peer-to-peer video integration together
sumes control of its own access point and ● Voice compression (e.g. G.729) with OpenScape High Definition Video end-
other access points or SoftGates that do not ● Adaptive jitter buffer points.
have their own control unit. The IP infra- ● Voice activity detection
structure between the access points must ● Comfort noise generation
● Packet loss concealment
Software and Features
be intact for this to happen. However, all AP
3700 IPs (up to 83) connected to the HiPath ● Network management support (SNMP

4000 communication server can be Agent, SNMP Version 2, MIB2, Private Modular Software for
equipped with a survivability unit, which re- MIB for media streams) Incremental Growth
sults in highly-reliable solution. ● QoS in accordance with IEEE 802.1p/q
(VLAN tagging) and DiffServ (IETF RFC
HiPath ComScendo
2474)
Disaster Recovery Commu- ● Support of QoS Data Collection (QDC) The HiPath ComScendo software suite of-
nication Server ● HiPath Feature Access (HFA) for IP End- fers a full set of enterprise-class communi-
points, such as OpenStage HFA or cation features for the HiPath 4000 con-
This permits installation of a redundant verged system. The (hardened UNIX) oper-
AC-WIN IP
HiPath 4000 communication server. In case ating system of HiPath 4000 communica-
● IP Trunking for HiPath 4000 networking
of total failure of the active HiPath 4000 tion server provides maximum protection
based on H.323 Annex M1
communication server due to disaster against viruses and hackers to ensure oper-
● Native SIP subscribers, such as Open-
(flooding, fire,…), this redundant takes over ational continuity for enterprises of differ-
Stage SIP or HiPath MobileConnect
the complete functions of the main com- ent sizes.
● Native SIP trunking
munication server. The system administra-
● Flexible and economical SIP connectivity
tor will have full control as part of an effi- HiPath ComScendo Plus (for new
with Service Providers
cient crisis management. In combination systems)
● Feature-rich SIP-Qv2 Trunking for con-
with AP-Emergency, HiPath 4000 Duplex
nections to OpenScape Voice and other In addition to the HiPath ComScendo func-
capability and HiPath Fault Mangement,
HiPath platforms tions, HiPath ComScendo Plus also offers
this Disaster Recovery functionality guaran-
● Signaling and Payload encryption based ● Voicemail functionality
tees highest daily business continuity.
on TLS and SRTP HiPath Xpressions VM license and
● Up to 120 simultaneous connections ● CTI functionality
Signaling and Payload ● Flexible assignment of stations HFA HiPath Xpressions Basic CTI Client
Separation (HiPath Feature Access) or SIP per IP
Gateway (up to 240) System features:
This permits payload routing over PSTN and
● Simultaneous use of several functions ● Call Detail Recording
signaling over WAN or PSTN connections for e.g. subscribers and trunking ● Operation with/without direct inward
IP Access Points and can be used as dynamic ● Resilience for HG 3500 functions with dialing
alternative routing, if WAN Link is down,
HG 3500 standby board ● Integrated connectivity for analog, TDM,
available VoIP-resources are busy or bad IP
● IP connectivity resilience with redundant HFA and SIP subscribers
quality has been detected. Also static con- LAN interfaces ● Cost saving Least Cost Routing for ana-
figuration of payload routing over PSTN can
log, TDM and IP Trunks
be used for smooth transformations of ex-
isting branch offices from PSTN to IP Net-
HiPath 4000 SoftGate ● Attendant Console
● Different time zones
working. This flexible mix between IP and Application ● Multilingual user interfaces
TDM networking for payload and best possi-
The HiPath 4000 SoftGate application pro- ● Virtual numbering plan
ble signaling capabilities allow the migra-
vides cost-effective branch offices with reli- ● Multitenant functionality
tion from heterogeneous to homogeneous
able HiPath 4000 survivability options and ● IP Distributed architecture (IPDA)
branch networks with centralized applica-
an easy IT integration in the HiPath 4000 so- ● SW-Based Branches – HiPath 4000
tion deployments at customer pace. Signal-
lution and management suite. This new SoftGate
ing and Payload separation allows highest
Software Application offers full HiPath Fea- ● IPDA Survivability functions
flexibility in optimization operational ex-
ture Access for IP Endpoints and SIP connec- ● IPDA Signaling and Payload Separation
penses (OPEX) – in any market or communi-
tivity for trunking and subscriber based ● Disaster Recovery
cation environment.
upon a standard server with Linux SLES 10. ● Signaling (TLS) and Payload (SRTP) en-
cryption for VoIP (Voice over IP)
With this new application customers can re-
connections
duce capital cost (CAPEX) plus operational
● PKI integration for signaling and payload
cost (OPEX) and deploy centralized applica-
encryption
tions with uniform user experience.
● Bandwidth resource manager for IP End- based on Siemens standards. It is aligned ● Green IT - Lower CO2 footprint and ener-
points and Access Points with the international Q.SIG private net- gy costs through minimal power usage
● Business integrations with Open Inter- work protocol for private networks.
● Productivity increase through integra-
faces – CSTA and SIP SIP-Q based networking provides full fea- tion of unified communications into
● SNMP Proxy Agent ture offering in any networking scenario be- workflows
● Multi-Level Precedence and Preemption tween HiPath 4000 and in combination
(MLPP) with OpenScape Voice. With HiPath 4000 ● Reduction and control of cellular phone
● HiPath 4000 Assistant for convenient ad- V5 the SIP based IP Networking is the pre- costs through innovative fixed mobile
ministration of the HiPath 4000 system ferred, secure and future oriented standard convenience
● Remote administration – serviceability networking mechanism. ● Features for increasing workstation pro-
The most significant advantages of these ductivity (for example, UC-integration,
User features individual virtual conferencing rooms,
homogeneous networks include the follow-
● Redial ComScendo on a Button Suite)
ing:
● Speed dialing system/individual
● Name key ● Central administration with HiPath 4000 ● Business continuity through proven reli-
● Call journal Manager ability and branch resilience
● Toggling
● Deployment of central applications like ● Improved internal and external commu-
● Call transfer
OpenScape Xpressions nication flows through presence and
● Call deflection
audio/web collaborations
● Callback ● Enhanced voice features such as call
● Message waiting indication pick-up group, call park, directed call ● Reduce travel costs with OpenScape Vid-
● Call waiting pick-up, call forwarding, callback on eo integrations
● Call park busy and callback no answer ● OpenPath transformations to HiPath
● Directed call park 4000 offer choices for investment pro-
● Optimized use of the corporate network
● Do-Not-Disturb tection, improvement and migration
through cost-optimized routing (Least
● Flexible and enhanced call forwarding
Cost Routing, LCR) ● Uniform global OpenScale services and
● Eight-party conference
– LCR ensures that the most economical support
● Direct station selection key function
route is selected. Time-based to dif-
● Override and prevention of override
ferent carriers
● Camp-on
– Central administration of all LCR data Desktop Productivity
● Hotline
with HiPath 4000 Manager, local and
● Mobile HFA (network-wide user
mobility)
network-wide administration of all OpenStage phone family
outgoing, incoming and internal calls
● Personal ID number (PIN)
● Executive/secretary functions
● Intercom features Customer Value
● Integrated multiline key functionality ● Lower capital cost (CAPEX) for small
● Network-wide hunt groups HiPath 4000 IP branch solutions with a
● Network-wide pickup groups SoftGate approach
● One Number Service – Parallel ringing
● Reduced operational costs due to:
● Charge display OpenStage 40 lava
– Single centralized system,
● Acoustic and visual status for signaling
– Central administration,
and payload encryption The OpenStage family is intuitive in func-
– Centralized application deployments
● And much more tionality and GUI interface, integrated for
The feature handling is identical for digital ● Huge variety of choices due to IP-based interoperability with other devices, and
system telephones, e.g. OpenStage T, and access points with regard to: multimodal to allow access to various wired
IP telephones, e.g. OpenStage HFA (HiPath – Scalability, and wireless services and applications.
Feature Access). – Connectivity: IP or TDM
The OpenStage family is designed to be ex-
– Resilience
tremely user friendly and simplifies feature
Networking features ● Leveraging the benefits of an IP infra- implementation. Sensorial interfaces based
HiPath 4000 can be connected to public and structure without sacrificing feature on advanced technology solutions (touch
private networks via wide variety of proto- richness, availability, and reliability. keys, embedded color LEDs, TouchSlider for
cols including analog, TDM and IP trunks us- volume control and TouchGuide navigator)
● HiPath 4000 solution is independent
ing standard protocols such as QSIG, native as well as large and backlit color graphical
from IP-infrastructure provider.
SIP and other open interfaces like CSTA. Hi- displays in TFT technology facilitate user in-
Path 4000 also enables the creation and op- ● One single ComScendo license for any teraction.
eration of efficient, homogeneous and eco- phone interface gives highest possible Soft-labeled touch sensor keys can be easily
nomical global communication networks. flexibility for license investments programmed for specific phone functions,
HiPath Networking can be performed via line/feature access or speed dial by name.
● Flexible and economical SIP connections
ISDN or IP – always with the full CorNet NQ to certified Service Providers Fixed function push keys (such as Drop/Re-
feature offering. CorNet NQ is a signaling lease, Redial, Call Forwarding, Mute, Speak-
protocol for private network solutions ● Encryption ensures secure end-to-end er) and dedicated touch sensor function
communications for confidential busi- keys (such as Telephony Call View, Phone-
ness processes
book, Call Log, Message Waiting, Applica-
tions) enable easy access to frequently
bridge that supports up to six conference
participants. Like the VHD400 model, the
Management
needed phone functions. VHD600 supports continuous presence.
OpenStage incorporates the latest develop-
HiPath 4000 Manager
ments in leading edge acoustics to ensure Attendant Consoles The HiPath 4000 Manager is the central
delivery of the very best voice quality management platform for HiPath 4000 sys-
The enhanced attendant console AC-Win IP
(G.722 wideband codec support for hand- is a PC-based application and permits the tems. As Element Manager, it is an integral
set, speaker, and headset communica- convenient traffic management by live at- component of the HiPath MetaManage-
tions). A high quality speakerphone is built ment architecture.
tendants using a USB headset/handset. AC-
in as standard in all models. HiPath 4000 Manager offers:
Win IP can be used with two (AC-Win 2Q IP)
HiPath 4000 V5 supports the different or twelve queues (AC-Win MQ). The PC- ● Configuration Management (CM),
OpenStage families: OpenStage T (TDM), based attendant console is connected to ● Performance Management (PM)
OpenStage HFA (HiPath Feature Access) the HiPath 4000 V5 via IP (HG 3500 or ● Collecting Agent (COL)
and OpenStage SIP (with reduced feature HiPath 4000 SoftGate). ● Application Programming Interface (API)
set). ● SNMP Proxy Agent

Busy Lamp Field Additional HiPath MetaManagement appli-


OpenScape Personal Edition cations:
(BLF-Win) ● HiPath Fault Management (HiPath FM)
for HiPath 4000 The Busy Lamp Field (BLF-Win) is an applica- ● HiPath Accounting Management
OpenScape Personal Edition is the latest IP- tion for the PC-based attendant console, (HiPathAM)
based soft phone software that can be used AC-Win IP. The constant availability of infor- ● HiPath User Management (HiPath UM)
with HiPath 4000. It is the successor to op- mation about the current status of the ex- ● HiPath QoS Management
tiClient 130 and is now available as HFA tensions enables more efficient and faster The HiPath MetaManagement architecture
based softclient. The Personal Edition is ide- handling of incoming calls. enables the efficient and cost-effective
al for all mobile and stationary applications. management of the HiPath communication
It offers the option of integrating corporate Directory Service DS-Win network within managed service solutions:
directories and personal call lists via LDAP. ● Open and flexible for adaption to any op-
Powered by a highly sophisticated and intu- DS-Win increases the efficiency and the
erator model
itive user interface, OpenScape Personal communication quality of the telephone
● From self maintenance to complete out-
Edition is a constant companion for custom- switch by quickly forwarding incoming calls
sourcing models
ers who also need to receive and make calls to the AC-Win attendant console or opti-
outside their office environment. Point / OpenStage work points. Through op-
tional connection with the Outlook or Lotus HiPath 4000 Assistant
OpenScape Video VHD100, Notes calendar, the operator can check
whether the intended call recipient is cur-
This is a management system integrated
into HiPath 4000, with a graphical adminis-
VHD400 and VHD600 rently present or absent. In combination tration interface for local configuration
The OpenScape Video SIP endpoints pro- with HiPath 4000 Manager, DS-Win is inte- tasks, important service tools and an SNMP
vide the capability to locally host high-defi- grated in the directory data as a single entry Proxy Agent for sending HiPath 4000 error
nition videoconferences of varying sizes, point concept. messages and alarms as SNMP Traps.
depending on the model: Configuration Management (CM)
HiPath Meet-Me Confer- ●
● Switch Diagnosis Support (SDS)
OpenScape Video VHD100 ence Server (MMCS) ● Backup & Restore (HBR)
The VHD100 provides entry-level video ● Error Message Interpreter (EMI)
Thanks to MMCS, all participants of a con-
communication capabilities. It supports ● ACL Tracer
ference can dial in regardless of their cur-
two-way video calling and is designed to be ● SNMP Proxy Agent
rent location and their infrastructure. All
used as an executive desktop video system. ● LEC Web for linear extension system
participants simply call the same number
checks
and are directly connected with each other
OpenScape Video VHD400
– without having to take the trouble of hav-
The VHD400 provides audio and video ca- ing to call all participants. MMCS offers HiPath QoS Data Collection
pabilities suited for small groups and orga- 1,000 meet-me conference rooms with up The HG 3500 IP gateways support HiPath
nizations. It includes an embedded multi- to 30 participants. Design and editing of QoS data collection. This means that LAN
point bridge that supports up to four con- personal conferences is performed by the data (for example, jitter, delay, packet loss,
ference participants. In addition, the employees themselves, with the ability to buffer overflows/underflows, threshold vio-
VHD400 supports continuous presence, al- save the settings for conferences being held lations, etc.) is sent to a central QCU (QoS
lowing a conference participant to view all regularly. data collection unit). This data can then be
other participants simultaneously.
HiPath MMCS allows assigning private, indi- used to quickly and efficiently analyze any
vidual conference rooms for Executives VoIP network problem that may occur.
OpenScape Video VHD600
with guaranteed conference seats. Easy to
The VHD600 provides audio, video and data
capabilities suited for large conference
remember in just adding a prefix to an exist- Deployment Service
ing extension number.
rooms. It includes an embedded multipoint The Deployment Service (DLS) provides an
integrated solution for customers and ser-
vice personal to administer IP devices (IP
phones and clients) in HiPath and non-
HiPath networks. This includes HFA/H.323
HiPath 4000 Application OpenScape Xpressions
and SIP based networks also including Suite The HiPath 4000 V5 delivers cost effective
OpenScape Voice . DLS is the central system choices in unified communications func-
tionality through packaged and modular
where device and QoS related parameters
of HiPath IP devices are administered for the
HiPath CAP features available with OpenScape Xpres-
customer’s entire network. Additionally, HiPath 4000 V5 provides standard interfac- sions V6. It enables built-in voice messag-
DLS takes over the distribution of certifi- es and protocols (TAPI, JTAPI and CSTA) via ing, unified messaging, voice conferencing,
cates for deploying TLS (Transport Layer Se- HiPath CAP V3.0. Web conferencing, Instant Messaging, text
curity) and is also able to create certificates messaging, presence and fax. These unified
where there is no existing customer PKI ComScendo on a Button Suite communications options coupled with CTI
(Public Key Infrastructure) framework. services help embed powerful communica-
In conjunction with a HiPath 4000 system tions capability directly into business pro-
phone (e.g. OpenStage T) HiPath ComScen- cesses creating an efficient and effective
Mobility do on a Button Suite provides new kinds of workplace.
features to increase workplace productivity.
Customer Value
HiPath Cordless Enterprise The functions can be set up on the end de-
vice to be called up either by separate keys ● Excellent capabilities for integration into
HiPath Cordless Enterprise V3.0 is the inte- or via a menu that is called up via a single heterogeneous ICT environments and
grated mobile DECT solution for HiPath application key. The connection between business processes
4000. It enables operation of cordless ter- HiPath 4000 and the corporate directory is
minals (e.g. Gigaset) using enhanced sys- ● A high degree of scalability in functional-
generated by HiPath CAP (Common Appli-
tem features. ity and the number of users
cation Platform – SW is supplied). Some
uses include: ● A consistent single software server
HiPath Wireless with concept
● EasyLookup: Simple access to the corpo-
optiPoint WL2 Professional rate directory (LDAP) via search ● UC solutions can be introduced into a
parameters, output of results on the dis- company step-by-step and only for those
Powerful wireless phone solutions for the
play and direct dialing of the displayed users who actually need the
workplace. As your enterprise benefits from
phone number. functionality
the cost savings and simplified manage-
ment of a converged voice and data net- ● EasySee: Output of information from the ● Increased investment protection and an
work, the next logical step is to add wireless corporate directory as PhoneCard on the outstanding TCO
capabilities for real time IP communica- PC.
● Hardware acquisition and energy cost
tions. Equip your employees with the most
● EasyMail: Opening of an e-mail window savings
advanced wireless voice solution that helps
on the PC with the e-mail addresses of all
them stay productive and move about the ● A contribution to protecting the climate
contacts connected in active phone call.
work place or campus freely. HiPath Wire- and the environment owing to a single
less provides enterprise grade wireless ● EasyShare: Starting Microsoft Netmeet- software server concept and collabora-
voice solutions, that respond to your flexi- ing on the PCs of all known contacts (in tion/conferencing functionality that
bility and changing needs. the directory). reduces the need to travel

HiPath MobileConnect
HiPath MobileConnect is a Fixed Mobile
Convenience (FMC) solution for enterpris-
es. It extends SIP and availability functional-
ity to dual mode Wi-Fi/cellular handsets in
both VoWLAN and mobile phone networks.
The HiPath MobileConnect solution is made
up of a central MobileConnect system and
the HiPath MobileConnect client on the
dual mode device. Users benefit from in-
creased productivity and enhanced avail-
ability from the "one number/one voice
mailbox" functionality and uninterrupted
roaming. IT managers profit from better
control of mobile phone costs and call
charges.

HiPath 4000 V5 and Choices in Unified Communications


HiPath ComAssistant System Interfaces
HiPath ComAssistant V2.0 is a communica- The globally active major hotel chains can
tion tool for the enterprise market that al- consequently map their business strategy Trunks
lows the user to dynamically manage their with consistent guest services and increase ● S0 (basic rate interface)
communication according to their require- their profitability with intelligent reporting. ● E1 (S2M) (primary rate interface 30
ments. Incoming calls can be filtered and For smaller and medium-size hotels HHSC is channels)
forwarded to the terminal device that the a convenient and efficient complete solu- ● T1 (primary rate interface 24 channels)
user has defined according to date and tion that connects all operative activities ● DPNSS (UK market)
workload. HiPath ComAssistant V2.0 conse- with one another in one application. ● Analog
quently helps reduce the difficulty of bal- ● Native SIP (SIP service provider)
ancing between constant availability and HiPath Trading / OpenScape
undisturbed time for high priority work. Hi-
Path ComAssistant V2.0 has a browser- Xpert Networking Interfaces
based web client as user interface. The user ● Basic Rate S0 / Primary Rate E1 (S2M) / T1
For the trading and financial markets of to-
can avail of a wide range of CTI functional- The following protocols are supported:
day it is of vital importance that decisions
ities, including: CorNet NQ, QSIG, DSS1, CAS
can be made quickly. Efficient and reliable
● Easy phoning with Click & Dial communication technology is crucial for ● Analog e.g. MFC-R2, E&M, ...
success. HiPath Trading offers dealers and
Logging the incoming and outgoing calls ● IP trunking (H.323 Annex M1)
● brokers a decisive competitive advantage
in a personal journal with its innovative architecture, its en- ● SIP trunking to HiPath platforms with SIP-
It also allows access to global electronic hanced graphical user interface and its ex- Q protocol
LDAP address books (Lightweight Directory tensive feature set. The OpenScape Xpert
● Native SIP trunking for IP interoperability
Access Protocol) such as HiPath Meta Direc- solution provides the known HiPath Trading
with 3rd party manufacturers
tory, for example, and the integration of pri- functionalities as a SIP-Based IP solution.
vate address books and contacts from Mi-
crosoft Exchange. HiPath DAKS User Interfaces
● UP0/E
HiPath DAKS is an alarm and conferencing Twin-wire interface for connecting
OpenScape Contact Center server that can be connected to HiPath OpenStage T and optiPoint 500
OpenScape Contact Center V7 solutions al- 4000 systems via S0 and S2M (CorNet NQ) telephones
low you to interact with customers at the interfaces.
highest level, improving satisfaction, in- ● HiPath Feature Access (HFA) for IP end-
points: OpenStage HFA and optiPoint
creasing revenue and loyalty and enhanc- Upgrade/Conversion to 410/420
ing productivity. OpenScape Contact Center
is a set of packaged software applications HiPath 4000 V5 ● Native SIP for IP Endpoints: e.g. Open-
that improve the effectiveness and efficien- The HiPath 4000 V5 converged system of- Stage SIP
cy of a company's contact center operations fers a future-proof, real-time IP system ar- ● S0 bus
through intelligent skills-based routing, uni- chitecture with a wide range of options. Its S0 port for ISDN terminal devices
versal queuing, routing and tracking across numerous applications form the ideal basis
all your media channels, agent and man- for optimizing and transforming business ● a/b port (CLIP, Name Display and MWI
agement tools, and comprehensive report- processes. possible) for analog terminal devices
ing.
Integrated with your other customer rela-
Upgrading HiPath 4000 Integral Service Platform
tionship management systems, will Open-
● Transport and network protocol TCP/IP
Scape Contact Center deliver a world class Systems ● Asynchronous protocol PPP
customer service experience. It is market
An upgrade from HiPath 4000 V4 cPCI sys- ● Web protocol https
proven, fully scalable and can accommo-
tem to V5 can be smoothly realized as pure ● Access via Ethernet or via modem
date small 10 agent environments right up
software update. HiPath Manager should
to very large multi-site enterprise installa-
be upgraded to V5.
tions.

HiPath Hospitality Service Easy Conversion


The Easy Conversion upgrade process pro-
Center vides a simple and cost-effective upgrade
HiPath Hospitality Service Center (HHSC) is path to installed Large Enterprise HiPath
an advanced intelligent CRM solution that customers. Upgrades to HiPath 4000 V5
optimally implements service processes in and all it can offer from Hicom 300 and
the hotel industry. The Hospitality Service HiPath 4000 systems of older design can
Center was specially developed for the re- use Easy Conversion, which features a web-
quirements of the service-oriented hotel in- based calculator for determining the trade-
dustry. in value of existing equipment.
Technical Data
Variant Number Number Number
of directly connected access points of IP distributed access points of digital/IP subscribers
HiPath 4000 up to 15 up to 83 up to 12,000

Environmental Operating Conditions Power Supply Voltage


Air temperature in operation (air cooling) +5 °C to +40 °C Single Phase 100 V - 240 V
Relative air humidity max. 85% Three Phase 190 V/400 V

A "buffered" 48-volt direct current power supply can also be used.

Dimensions (W x H x D in mm) & Weight Compliance


HiPath 4000 440 x 170 x 300 (5 U) max. 13 kg Safety EN60950
Communication Server EMC Emission EN55022 Class A
HiPath AP 3300 773 x 645 x 515 max. 30 kg EMC Immunity EN55024 and
HiPath AP 3700 440 x 445 x 433 (11 U) max. 25 kg EN1000-6-2
HiPath AP 3300 IP 773 x 645 x 515 max. 30 kg
HiPath AP 3700 IP 440 x 445 x 433 (11 U) max. 22 kg

Copyright © Siemens Enterprise


Communications GmbH & Co. KG
Siemens Enterprise
Communications GmbH & Co. KG
is a Trademark Licensee of Siemens AG
Hofmannstr. 51, D-80200 Munich; 03/2009
Reference No.: A31002-H3150-D100-1-7629
The information provided in this brochure contains merely
general descriptions or characteristics of performance
which in case of actual use do not always apply as described
or which may change as a result of further development of
Communication for the open minded the products. An obligation to provide the respective charac-
teristics shall only exist if expressly agreed in the terms of
contract. Availability and technical specifications are subject
to change without notice. OpenScape, OpenStage and
Siemens Enterprise Communications HiPath are registered trademarks of Siemens Enterprise
www.siemens.com/open Communications GmbH & Co. KG.
All other company, brand, product and service names are
trademarks or registered trademarks of their respective
holders. Printed in Germany

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